Jaguar Land Rover Troy - Service Center

I had an issue with the speed limiter control on my 2018 Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jeffrey and his immediate superior, spent a lot of time and effort inspecting and testing the car, reading and analyzing the software engineering codes, and working with me so that I would feel comfortable and safe operating the car. Jeffrey even took the car home with him overnight to experience different driving conditions. My issue was resolved, and I am extremely grateful to Jaguar Troy and give them “Five Stars.” More

Land Rover Troy stepped up and when it’s competitors could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. That person was Cassandra C, who was also a pleasure to deal with. She made the transaction absolutely painless; it was handled within a few emails without ever having to set foot inside the dealership. Thank you Jordan and Cassandra, your dedication to providing excellent customer service has earned Land Rover Troy two lifelong customers. More

I love my car but I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My dashboard is lumpy. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More

I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oi They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More

Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages. More

I am writing to express my disappointment with the recent experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by the staff, particularly with regards to their inability to answer my questions and provide the necessary parts for my vehicle service. During my last repair visit, I had a number of issues with my F-pace 2017 Jaguar. The cost of the repair of water pump leak and coolant fluids leaking was more than 10% of the care value. I agreed to fix it with this ridiculous cost, but 3 weeks later it is not fixed, I was offered no loaner to use while I am waiting, not even a ride back home after I drop the care. It is hard to get meaningful assistance and I had to call multiple times to have somebody response to my inquiry regarding the status of my car. In addition, I was informed that the necessary parts for my car were not available at the dealership, which caused further delays and inconvenience. This lack of parts and inability to effectively assist me has left me feeling frustrated and unsatisfied with the level of service I received. I have been a customer of jaguar for several years, and I have always appreciated the level of service and professionalism that I have received in the past. This recent experience, however, has left me feeling disenchanted. More

zero star rating. After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual problem with the vehicle was. It wasn't even looked at for over two weeks). Once they determined what the problem was they said they could install the starter but would have to back order the ignition dock. It could take weeks we were told. We finally got our vehicle fixed because my husband located a part at a dealership in Indiana and had it shipped to us. We delivered the part in three days and the dealership installed for us. However, because we didn't wait weeks for the part to come from God knows where they tacked on an extra $200 plus dollars to labor because it was not their part. I questioned why they did not locate the part as easily as my husband had and we were told that they do not like dealer to dealer transactions because there is no money in it. So apparently they would rather I be without a vehicle for weeks on end rather than order the same part from a Land Rover dealership that had the part in stock. Then to add insult to injury they tack on an additional $240 because we didn't buy the part from them. Unbelievable. I was contacted to take a survey and I honestly told them that I could not give them a positive review. The service manager, Adam Bouchard, was supposed to give us a call according to the person I was communicating with. We have yet to hear from Adam and the person who reached out wanting a positive survey has not responded to our emails of late either. I wish I had my car towed to the Macomb Land Rover dealership rather than the Troy dealership when my car broke down in July. More