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148 Reviews of Bill Jacobs Land Rover - Service Center
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May 19, 2024
Poor communication about services and clear lack of expertise when it comes to repairs. I had my car serviced and laid $2,000 only to have the engine light come on and another $1500 estimate. I believe expertise when it comes to repairs. I had my car serviced and laid $2,000 only to have the engine light come on and another $1500 estimate. I believe the additional repairs required were triggered by their service team as nothing in the new service recommendations were in the outlay report. I would not recommend coming to this dealership and as a previous customer I would not trust them to give me accurate recommendations and good customer care. More
by Jaguar
Verified CustomerEmployees Worked With
Lewis in the Service Department
Helpful May 18, 2024
The service and attention is wonderful at HInsdale Land Rover. Jawad Sayal in service was terrific. Rover. Jawad Sayal in service was terrific. More
by Metz
May 15, 2024
Jawad Sayal is an excellent service representative and pays attention to the consumer's concerns. When our Land Rover's engine failed at 65,000 miles, he helped to make sure we didn't waste time and money pays attention to the consumer's concerns. When our Land Rover's engine failed at 65,000 miles, he helped to make sure we didn't waste time and money on unnecessary diagnostics and repairs. I'm disappointed that we were on our own dealing with a non functioning vehicle, but I suspect that is a dealer decision because it's not worth the dealer's time and money to provide that service even if we might have been interested in considering another Land Rover. More
by smh435
Employees Worked With
Jawad Sayal
May 14, 2024
I arrived for my appointment today and Mike Mashburn was there and ready to check me n immediately. He explained the recommended services for my Range Rover and had me on my way quickly. there and ready to check me n immediately. He explained the recommended services for my Range Rover and had me on my way quickly. More
by Gary
Employees Worked With
Mike Mashburn
May 12, 2024
The car was delivered at the time promised and is running great. Loaner was very good. Joe Rosone is an excellent service advisor and has been there to accommodate our wishes/needs. He is one of th running great. Loaner was very good. Joe Rosone is an excellent service advisor and has been there to accommodate our wishes/needs. He is one of the main reasons that we'll buy our fourth car from JLR Hinsdale More
by TASSOSZ1026
Employees Worked With
Service department
May 11, 2024
Had to wait 4 days to get my car in for appointment. Then when I got it there I was told that it would be another 5-6 days before we can look at it I appreciate the loaner car ( even though the last pe Then when I got it there I was told that it would be another 5-6 days before we can look at it I appreciate the loaner car ( even though the last person’s garbage was still in the hatchback ) but I really needed my car which was still operable. It would have been better to just have me bring it in the day before you could look at it. More
by SKUSMIERZ
Employees Worked With
Joe in service
May 10, 2024
My service representative Jawad S. is superb. He makes sure he goes above and beyond with his communication and customer relation skills. Jawad makes sure my vehicle is well taken care is superb. He makes sure he goes above and beyond with his communication and customer relation skills. Jawad makes sure my vehicle is well taken care of. Customer service at Land Rover Hinsdale is great! More
by Shenita.doyle
Employees Worked With
