Jaguar Land Rover Austin

I love this Dealership and location, Very Impressed with salesman Robert Walls. His knowledge about the vehicles and ability to find a way for you to be happy with your decision to buy/lease. My husband a salesman Robert Walls. His knowledge about the vehicles and ability to find a way for you to be happy with your decision to buy/lease. My husband and I just decided to purchase two new vehicles thru Robert and he made what we were doing make sense. He is absolutely the best. Thanks! Angie Hancock More

Do NOT trust this dealership, especially the service department. Specifically, John Sarantidis. He cares nothing about the customer and will only use you for a money grab. He goes back on what he says department. Specifically, John Sarantidis. He cares nothing about the customer and will only use you for a money grab. He goes back on what he says and is not truthful. I am certain you can find a different Jaguar Land Rover dealership that is honest and cares about what is best for the customer. My car is great..... my dealership is not! More

Bad customer service. They do not keep their agreements. They do not call you back when they say they will. They take days to do the simplest things. They do not keep their agreements. They do not call you back when they say they will. They take days to do the simplest things. More

I wanted to take a moment to express my utmost satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalis satisfaction with the service provided by Gerald Watson at Land Rover Austin. From the very beginning, Mr. Watson exhibited a level of professionalism and expertise that truly set him apart. Not only did he handle my Jaguar's issue efficiently, but he also went above and beyond to ensure that I was kept informed throughout the entire process. His attention to detail and commitment to providing excellent customer service was evident in every interaction. I am thoroughly impressed with the quality of work done on my vehicle. It's clear that Mr. Watson and the entire service department at Land Rover Austin take great pride in their work. I will not hesitate to return for any future service needs and will wholeheartedly recommend Gerald Watson and Land Rover Austin to friends and family. Thank you for the exceptional service. More

Augustine of the service department went above and beyond. He was very helpful and took the time to diligently research service records and relay valuable info to me. Augustine is a credit to the beyond. He was very helpful and took the time to diligently research service records and relay valuable info to me. Augustine is a credit to the dealership. More

I recently purchased a vehicle from Land Rover Austin last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I wor last week. I would never recommend this dealership to anyone. Last March I ordered a new Defender with a delivery date in roughly 10 months. I worked with David Boman. While he was knowledgeable of the vehicle his interactions from that day forward left us extremely frustrated. I did email every 30-60 days to see if the car had been ordered. I would rarely get a response from him by phone or email. Finally I contacted him in Oct. and he said the car would be ordered on the 13th of Oct. I made an appt to see him on Oct 10th to make sure the vehicle was correct as we made a couple of changes. When I got to the dealership to meet with David, he told us that the car was ordered two days earlier. No call, no email from him to let me know. And I live almost 2 hrs away... what a waste! We were going to remove the tire cover at the mtg and thankfully they did make us pay for it. I continued to call David towards the end of the year to get a delivery date. No response again. At this point I was done with him. I ended up getting connected with Bill Grimes in the finance dept. He was fantastic... very responsive, helpful and went out of his way even though this was not his job! He tracked down the date, would keep me updated and always got back to me. Then I got a call from Daniel Souza the sales manager. I was wondering why this got escalated to him and he made it seem like I was disturbing him when we spoke about the issues with the vehicle. He was not wiling to work through these issues, kept trying to tell me he was helping me out but really he was just covering for his employee poor performance. At the end of the day with any vehicle you purchase. no matter how much your paying but especially the amount I paid, I would expect good communication between the salesperson and the buyer. More

SERVICE DEPARTMENT IS TERIBLE! !! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they !! I called for an appointment and my advisor informed me that after you drop your car off for the "appointment it could take 3 or 4 days before they even look at it? The dealer just wants it there at their convivence not yours. So i asked to get a loaner since it was going to be there for several days. He said he did not have a loaner car available and did not know when there would be one available, but he would call me once he could schedule one. Never heard from him again. I was going out of town for the holidays so I dropped kit off so they would have time to fix my rear lower hatch. when I picked it up yesterday I checked the hatch. It was not even put back together in fact the techs drill was still in the cargo area of my car. So i waited for them to put it back together. Then i tested the upper and lower Hatch the lower one did work but now the upper part does not close.( which worked fine when i dropped the car off. They told me to bad we can fix it for $1,700. I will never buy another vehicle or have service done at Land Rover Austin again. More

Misleading, bait and switch. This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location This dealership will unfortunately screw you, threaten you, and share your personal information. Avoid at all costs and buy from the Sewell location 15 mins north. I previously wrote this review but deleted it because the dealership threatened that if I didn’t take it down then they wouldn’t give us the car. This should be all I need to say because causing a customer such a bad experience they’re compelled to write a negative review and then threatening them for talking honestly about the experience is horrible. And despite the GM’s promise (if I took the previous review down) to do whatever it takes to fix the situation, they didn’t. So I’ll repost with more details about what transpired since then. I preordered a Range Rover in May because I had a newborn coming and needed a bigger car for my family. They confirmed they placed the order with the manufacturer and that the car would arrive by year-end, 6 months later. Year-end came and then they said it would be another 9 months-- a pretty big bait & switch to suddenly require a 15 month wait when other dealerships' wait was 6-8 months. I later found out they never placed my order. They said they’re "at the whim of the manufacturer" but they're not because the dealership keeps pre-ordered customers in the queue while ordering and selling available cars at a higher premium to new customers-- meaning you could have ordered a car a year ago but they'll choose to sell a new customer a car because that way they can make two sales. So do not order a car from them: while you wait 6 months to 1 year+ for a car, they will continue to order new cars for themselves, and sell those new cars to other people that could have shown up months after you. They do this because they make a higher margin on cars they sell ad hoc. This is one of the only dealerships that chooses to operate this way. They will also skip you in line: they got a car that matched my specs from 6 months prior but they sold it to a friend instead. I could understand if I ordered a bottom-line car but mine was 6-figures. When they admitted they had sold many other people cars after I ordered mine, I asked them to solve the situation with two very simple and fair suggestions: 1) simply put me back in line where I belong (since I ordered in May) and give me the car as soon as it was my *original* turn. They refused to do this, admitting other people that ordered cars after me would receive cars before me and no new estimate for my car other than ‘maybe July’ (15 months total wait time) was given. 2) My second suggestion was to sell me the spec car they told me was coming in which matched my order and they confirmed was still available. I even offered to pay for its list price which was higher than the one I ordered but they refused to sell me this available car. Why? Because they could sell this spec car at a higher margin, netting them about $5K to $10K more in profit. As an aside: this dealership will show your personal information to other customers. I have personally seen and been given a list of other orders including 30+ customer names and their details including dollar amounts. Very unprofessional if not a violation of PII laws. So instead of them easily remedying the situation by putting me back in line or allowing me to buy the equivalent and available car, they chose to make an extra $5K-$10K profit. So repost this review now because while I’d hope the dealership would choose to do right by customers in the future, I have no confidence in this so I’d rather help prevent others from experiencing what I did– especially because it’s so easy to buy the same exact car at the other Austin dealership called Sewell. More

Pretty painless purchase process. Robert Walls was very helpful at every stage. Enjoying our 2023 LR Defender! Robert Walls was very helpful at every stage. Enjoying our 2023 LR Defender! More

Professional Like Robert Wall make the process very simple, thanks to him I received an immaculate vehicle. He has knowledge to help the customer get the best value and resolve the process efficient simple, thanks to him I received an immaculate vehicle. He has knowledge to help the customer get the best value and resolve the process efficiently. Also thanks to Bill , finance officer who knows how to that paperwork without paper. ALSO,They have fair prices and they are only 5 blocks from Amtrak Station, so where ever you are take the train is slower sometimes ,but cheaper than gas and you can drive home.. They will be happy pick you up with courtesy. More