Jack Phelan Chrysler Dodge Jeep RAM - Service Center

My Daughter brought her car in on Dec 15th. She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision i She was taken advantage of by the service department. When she wanted to call her dad to ask what he thought, they pressured her to make a decision immediately, then offered to take money off if she did. Which they never did. They never even checked to see if the car was under warranty. Her bill was over $600. My husband called that day and left a message for Rick Hiller about the situation. Rick did not call my husband back for several days. After talking, the conversation ended with Rick saying he would check into the warranty and if it was covered he would make adjustments and if it wasn't he would take some money off for the service that day. According to him he didn't want to lose a customer. Well, we never heard back. Sent an e-mail to Tom Phelan and never heard back. I called twice and no response back. There was also another issue with her extended warranty and nobody knows anything. With a family full of jeeps and dodge we know where we will NOT be going again. More

Scott is a wonderful service advisor. He has always been extremely helpful, patient, kind, understanding and takes the time to explain mechanical issues. He has been a blessing to me and He has always been extremely helpful, patient, kind, understanding and takes the time to explain mechanical issues. He has been a blessing to me and my family as we take all our cars to him. He is our trusted advisor and look forward to working with him again. More

That’s a good dealership they give me a Good deal I appreciate it thanks for that appreciate it thanks for that More

Sue and Tom were great they gave me a great deal. Sue was all for her customer and wanted to get me the best deal possible. I appreciate that from her Sue was all for her customer and wanted to get me the best deal possible. I appreciate that from her More

Terrible Maintenance Service! fyi.. Make sure you know what's wrong with your vehicle, otherwise they wont bother to go extra for the customer to see or find the issue. Also, even fyi.. Make sure you know what's wrong with your vehicle, otherwise they wont bother to go extra for the customer to see or find the issue. Also, even if you have an appointment doesn't mean its going to get looked at. More

Jacqueline Foster was extremely helpful. She very patient with my many questions. I would definitely send my family and friends to this location specifically because of her. She very patient with my many questions. I would definitely send my family and friends to this location specifically because of her. More

Megan was very helpful and answered all my questions throughout the whole process will definitely be coming back. throughout the whole process will definitely be coming back. More

I was assisted by Daniel. He was really friendly and swift with his replies to any questions I had. Super knowledgeable guy, really helped me out. swift with his replies to any questions I had. Super knowledgeable guy, really helped me out. More

This is my second purchase from Jack Phelan. Sue was very pleasurable and met my expectations. pleasurable and met my expectations. More

Came in looking to trade in my challenger for the new grand cherokee. Was approached by Sue the previous day while getting my vehicle serviced and she has been a great help. grand cherokee. Was approached by Sue the previous day while getting my vehicle serviced and she has been a great help. More