J Allen Toyota

My car isn't a Toyota, so I called and asked if they could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix could repair my car. They assured me they could repair my vehicle. It has higher miles but was well maintained. This repair took 7 weeks or so to fix my car, which cost several thousand dollars. If I didn't call for an update, I just flat out didn't get one at all. Every new “inspection” found another issue that added a few hundred dollars each time. Was accused by my "Service Advisor" of adding additives to my car that caused the failure, something I would NEVER do. To top it off, their form of troubleshooting is just changing parts to run the bill up. There was even a part that was ordered and put on that was the wrong part and we had to wait longer for the correct part to come in. My car was "fixed", I drove it down the road and guess what? It broke again! They towed my car back, told me "We'll take care of it". We will give you a rental and cover the Tow.” The wife was called after we were told they would take care of the Tow and rental car.... That we would have to pay for it! After some choice words from my wife, they agreed to cover the repair (which was their fault to begin with) as well as the tow and rental. That took another week or so. So here I am out thousands of dollars, no updates, no sympathy at all. No concern for a customer's needs that wasn't buying a new car, I guess. They just flat out wanted money and they didn't care at all that my car wasn't fixed. Get my car back a SECOND TIME and after 3 days, same issue occurring after their “fix”. The icing on the cake was they ended up sending the vehicle to another dealership to actually fix it. Parts were changed under warranty and of course other parts the other dealership found had issues with they missed that needed changed too. I wasn't offered anything by upper management nor contacted by them to make it better, like "hey we will charge you for this and work with you on this". They were in over their heads on this but saw an opportunity to make money off of me. I will never step foot back at this facility ever again. More

Our salesman was Chad Gunn, was excellent. Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offe Knowledgeable of the vehicles on their lot. Easy to talk to. He gave us his undivided attention. The manager, Jim Ferguson, was excellent. He offered us a deal that we all were happy with and agreed on. Great deal couldn’t pass up. Finance Manager, Caroline Poulin, was great. She worked to get me the best finance rate possible. Very knowledgeable. Any questions we asked she didn’t hesitate to answer. Explained each of the financial papers before I signed them to my satisfaction. I highly recommend each of these employees and JAllen Toyota. More

Worked with Randall and he made my purchase effortless. Great deal, great product, great people! Great deal, great product, great people! More

The Service I Received was TERRIBLE Experience with the service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me f service department please do not use this service department !!! Run especially Tristan Guthrie and Shawn Moore. Misdiagnosed my car and charged me for it and would not work with me Tristan was trying to cover for the line tech Shawn. I spent $800.00 and $399 was labor for something that i did not have to have done at that time. So yes Allen Toyota got me for $800 and would not even offer me some of my money back after they mess up.Just think i was a customer for over 11 years and that how they treat you. only if i get my car fixed with them Really !! and i talked with Jeremy Bermond all he said ma"am i give you a call back and that didn't happen he had Tristan to call me back with a BAD attitude just sad. S. H More

Worked with Tyler on the purchase of a used vehicle. Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on Had a stressless and enjoyable experience. Enjoying the new ride, in less than two hours. Dealership also has some really cool older Toyota trucks on the lot for viewing. More

Transferred in from USMC Camp Blaz, Guam to Keesler AFB and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securin and needed to purchase a vehicle ASAP. Paul Cycyk and the Toyota personnel where very knowledgeable and patient in dealing/working with us in securing a car. If you're looking for a salesman to not pressure you but assist you in picking out the right vehicle that meets your needs and budget, the Paul Cycyk is the person to request. Thank you to Paul and the J Allen Toyota personnel for a seamless process. More

Received car from J ALLEN FORD in not able condition to register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and iss register car in Connecticut. Safety and emission issues. Car delivered with dash warning lights all on. Electrical issues with lights. Brakes and issues with car systems low to ground not able to raise system to drive. More

Tyler (sales) and Will (finance) were awesome! Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Out Tyler explained every detail of my new Toyota RAV4 and set up media systems. Very professional! Will also explained every facet of financing. Outstanding experience. More

Terrible experience with this dealership. I went in with a monthly payment budget. They showed me vehicles and ran my credit for a vehicle I never could have afforded. I have excellent credit I went in with a monthly payment budget. They showed me vehicles and ran my credit for a vehicle I never could have afforded. I have excellent credit; they were careless and wanted to lock me in to buy a vehicle from them by running my credit app. I trusted they knew what they were doing when they worked with me, I was completely wrong. My credit score is so high because I'm mindful, and they completely did not care about that. Pay attention if you are looking at any vehicle here. They do not give truthful information, they are only out for their own benefit, not the customers. More

Chad met us outside told him what we were looking for and immediately went to work to find it. Pleasant to work with. Answered all our questions did not take long to decide to buy the car. Kept us updated immediately went to work to find it. Pleasant to work with. Answered all our questions did not take long to decide to buy the car. Kept us updated on the process. Will recommend this dealership and sales officer to my friends More