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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.5
609 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 609 reviews

June 01, 2024

Excellent at diagnosing hard to find problems and quickly fixing the problems. Communication from my service advisor and the assigned technician was great. More

by bruce_e_beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Lussier and Shawn R.
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Helpful
May 29, 2024

The place is clean. The staff is polite and I was in and out in about an hour. Definitely recommend. More

by Egouin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
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May 30, 2024 -

Ira Ford Auburn responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 24, 2024

I just had a great experience with the service advisor Tonya. She was great. She let me know how long it would be and she was right on. She even gave me a coupon which save me some cash. She was kind and More

by Gordie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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May 24, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the great assistance provided by Tonya! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 24, 2024

From purchase to service this dealership is A+. Honest, reliable and fair. Also very respectful More

by beckiyerger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Haynes, Michael Nicoletti
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May 25, 2024 -

Ira Ford Auburn responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
May 23, 2024

Service was great. They offer pickup and drop off valet. Had an issue discovered upon drop off that they fixed free of charge. More

by Edogga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya Flynn
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May 24, 2024 -

Ira Ford Auburn responded

We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 20, 2024

Service did an incorrect assessment of our vehicle when left for a service check. Stated items needed replacement and they did not need replacement. Second assessment shows service clearly was gouging the More

by richardsrandy2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya from Service
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May 22, 2024 -

Ira Ford Auburn responded

Thank you for bringing this to my attention. I apologize for this misunderstanding and the overall negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at mnicoletti@irafordauburn.com. I look forward to speaking with you. Michael Nicoletti, General Manager

Helpful
May 20, 2024

Was very satisfied with my service and Zack give him a big raise see you next time thanks More

by yz125f150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack, Michael Nicoletti, Kyle DePold
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May 22, 2024 -

Ira Ford Auburn responded

Thank you for your kind words for our staff, we appreciate it!

Helpful
May 17, 2024

Best customer service experience I have ever had. Will recommend IRA Ford to everyone I know. More

by sma0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya, Tino
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May 20, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 17, 2024

Good fast service. Tonya did super job with reception, explanation, and reporting. Other service reps should copy her nice smile and pleasant attitude . More

by Bigdodger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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May 21, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the great assistance provided by Tonya! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 13, 2024

I can't say enough about Kyle and the whole service team , exceptional as always. More

by Sjwade68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
May 15, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the exceptional assistance provided by Kyle! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
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