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Ira Ford Auburn

Auburn, MA

Overview
Reviews
Vehicles
4.5
602 Reviews
Call Dealership (508) 444-9898

780 Washington St

Auburn, MA

01501

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Showing 602 reviews

May 17, 2024

Best customer service experience I have ever had. Will recommend IRA Ford to everyone I know. More

by sma0731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya, Tino
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Helpful
May 17, 2024

Good fast service. Tonya did super job with reception, explanation, and reporting. Other service reps should copy her nice smile and pleasant attitude . More

by Bigdodger1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tonya
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Helpful
May 13, 2024

I can't say enough about Kyle and the whole service team , exceptional as always. More

by Sjwade68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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May 15, 2024 -

Ira Ford Auburn responded

We're delighted to learn about your positive experience and the exceptional assistance provided by Kyle! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 12, 2024

Auto parts store gave me the wrong part at $140. Your tech able to resolve my problem at no charge. Couldn’t be happier More

by tom62454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in service
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May 16, 2024 -

Ira Ford Auburn responded

We are glad to hear that your problem was resolved by our tech at no charge! Customer satisfaction is our priority, and it's great to know that you're happy with the outcome. Thank you for choosing us!

Helpful
May 03, 2024

Have always provided excellent and efficient service. Great staff - highly recommend for your Ford needs! More

by msochanutrition
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Radziewicz
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May 07, 2024 -

Ira Ford Auburn responded

It's great to hear that you've had consistently positive experiences with our service! Thank you for choosing us!

Helpful
May 01, 2024

Loved that this dealership has courtesy pick up and return service for your car which is very convenient More

by juliakcorbin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in service department
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May 03, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 28, 2024

I always bring my vehicle at Ira Ford in Auburn ma, I can easily schedule my appointments online, and the customer service there is exceptional, the waiting room is fabulous with tv and coffee. I definitely More

by aplepolisher2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Flynn
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May 01, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Ira Ford Auburn provided an excellent experience with exceptional customer service and a comfortable waiting room. We will make sure to pass along your appreciation to Tonya and the team. We're here to assist you and ensure your continued satisfaction!

Helpful
April 27, 2024

Fantastic service department, very friendly people! I was in an out very quickly, thanks to IRA Ford! More

by aurdraco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremiah, Tonya
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Apr 30, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 27, 2024

Service was excellent. Explained what was wrong and took pictures of issue. Estimate was accurate. Vehicle was fixed and ready as promised. More

by tdean1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle DePold
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Apr 30, 2024 -

Ira Ford Auburn responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 27, 2024

I bought my car new almost 4 years ago now from Ira Ford, and one thing I can say beyond the fact that I totally am satisfied with my car is that the service was second to none? Zach is the man when it comes More

by lonnysmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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May 01, 2024 -

Ira Ford Auburn responded

That's wonderful to hear! Zach at Ira Ford Auburn is a top-notch service advisor who truly cares about keeping your car running in top shape and providing you with a great experience. We're glad that you're satisfied with both your car and the service you've received. We're here to assist you and ensure your continued satisfaction!

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