International Motor Productions

The sales team is nice, but the vehicles that they sell are not in the best of conditions. are not in the best of conditions. More

Nice folks. Very friendly and helpful. Not pushy (but yes, they do want you to buy a car from them). We called ahead to let them know what specific car we were c Very friendly and helpful. Not pushy (but yes, they do want you to buy a car from them). We called ahead to let them know what specific car we were coming to see and they had it outside (all their vehicles are in a huge garage/warehouse) and ready for us to test drive. I was totally satisfied with the overall dealership experience and would not hesitate to do business with this crew again in the future. We bought the car! More

I bought a 2015 stingray they were very nice car so was the car only downside was the car was on empty and it was due for an oil change but they treated me nice Kristen was the sales woman very informed in the car only downside was the car was on empty and it was due for an oil change but they treated me nice Kristen was the sales woman very informed in and out in less than an hour so yea I highly recommend them More

Very frustrating and nonexistent aftersales service, I would not recommend this company. My salesperson, Kirsten was more interested in letting me know that her personal life was far more important than would not recommend this company. My salesperson, Kirsten was more interested in letting me know that her personal life was far more important than a client's legitimate complaints and concerns. My woes started literally leaving the dealership with my 2015 Range Rover Evoque and driving home navigating busy 5 pm traffic, not even 3 miles out and the fuel light comes on. On the highway with my new vehicle and International Motor Productions cannot even give the standard thank you for your purchase - a full tank of gas. Another couple of miles the car's breaks start squeaking, approximately a 1 mile from home ( After a 23-mile drive to collect the vehicle) it starts raining the automatic windscreen wipers turn on and one of the wiper blades is missing! I arrive home with an empty vehicle, squeaking breaks, and a scratched windscreen! For the windscreen, they did assist me but told me there is no issue with the breaks and that they do not squeak. Fast forward to almost exactly 1 month later - My service light comes on after Kirsten had told me the car had just been serviced, a further 2 days later my tire pressure light comes on, I pop into Discount Tire, I ask them to check all my tires and make sure they're all ok. They measured my tires and I was told a maximum of 1 month left of safe tread so now I am in for 2 new front tires. ( Just for reference here, I walked around the car and looked at the measurements and they showed me on the chart what my measurements meant.) I emailed Kirsten explaining what was going on, this email was ignored, 2 weeks later, I sent a follow-up and 2 texts. Email ignored and over text I was told she would look at this but she was so busy and the only person in the office, home life was also very busy! I spoke to John and he came across as less than interested in my issues and told me that Discount Tire just wants to sell me tires ( Even though I saw the measurements and proof.) This kind of service is not what one expects I have never received this kind of service from any dealership, if you are going to nickel and dime your clients on every turn you don't deserve them! One never expects that within 1 month of a new vehicle purchase that this is what you're sold Issues No complimentary Full tank of gas - Even if supposedly you are not allowed to store a vehicle with more than a ¼ tank of fuel. You surely would fill up on the day of collection or let the client know this fact ( A common courtesy, or give them a fuel voucher! ) Missing windscreen blade - Vehicle was not checked before handover Cleaning - this vehicle was not given the once over and readied for collection Breaks squeaking - I was told they are not and there is nothing wrong with them! ( They still squeak ) 2 front tires have less than 1 month's safe tread left The service indicator light has come on - I was told to take it in for an oil change. Suffice to say, I won't be back nor recommend them, an awful experience! More

Ok, this may be a little longer than I normally post, but I believe it is important to share the full context of this story so I hope you have the patience to read it. I called International Motor Producti I believe it is important to share the full context of this story so I hope you have the patience to read it. I called International Motor Productions to inquire about a 2011 mustang they had posted for over a week. The car looked mint (It was). The drive for me was an hour and a half so I wanted to make sure the car wasnt spoken for. I got a hold of JD and the first thing he asked once I told him which car, was "ok, but did you look at the mileage", I said yes its over 18300. I thought it funny because he had me repeat it again just so he was comfortable that I was aware. I understood exactly why he did and I get it. I am a buyer that understands risks in used vehicles and feel I have reasonable expectations as I do more research on the front end than when I find something. By the time I go I know who what and why I am getting into. That said, we arrived and took the car for a drive....let me say, the photos included the stock radio for the mustang, however they had not told me that they upgraded the car to a full screen tesla style radio with the apple car play option so that was a very pleasant surprise. John even gave me the old radio and dash parts in case I wanted to do something different. Everything that I expected about the car was on point, I am pretty well mechanically inclined and did a good check, even bringing my OBD2 reader to see cleared codes, ect. Test drive went well, we decided to purchase it. From the time we arrived to the time we signed papers and walked out the door was 3hrs.....thats fast. I did buy a $2000 warranty option due to the mileage that Justin encouraged and glad I did! Now keep in mind this is a high mileage vehicle and I expect a few things to go out soon.....well not 20 min from their facility and the AC went out. Due to the time, we had to go home and just call them in the morning. I could tell when I talked to John he was very upset about it and immediately wanted to make it right. We laughed at the unbelievable timing of it and he wanted it back right away to make it right. I feel it is very important to note that this was not an oversight on their part or any kind of "patch" to get it out the door. It was a legitimate failure of parts. We dropped off the car that afternoon (on a Saturday) so they could bring it to their shop. I bought it as is, and knew the risks.....they didnt have to do that. Well, the next week rolled in and got a call from the warranty company saying that a certain part wasnt going to be covered because of "external forces". (I expected some issues here seeing as we literally just bought the car) Well Justin said if I ever had any issues with the warranty to call him, so I did. I have never had such good customer service from a car dealership because within minutes Justin had got a hold the warranty rep and got to the bottom of what this was about. I wont get into the long details of it, but suffice to say, both he and I knew something wasnt right. He told me to hang on and he would call me back. Within a half an hour JD called me and said that they were just going to get it done 100% on them and I wouldnt have to worry, they already started ordering the parts. Now, the hang up was the warranty wanted to do a 3rd party assessment of a damaged part, it was just going to take too long to do that, but I understood why. Its not that the warranty company is bad, there was a legitimate question in play. John, Justin and JD wanted my wife in her car so they just took care of it to not waste time on an easy fix, because this was my wifes 50th birthday present....a 5.0 mustang GT. I knew they didnt have to do that, but that was above and beyond. They are serious about customer satisfaction. Let me say I research more than the vehicles I buy, I research who I am buying them from just as well. I know how to weigh reviews and get a feeling for whats true. I wasn't wrong when I chose them. More

Alex was great. Bill from finance only wanted to use a Alex Jefferson was great. Bill from finance only wanted to use a certain lender and wait till Monday. Came across lazy like he didn't want to take the Alex Jefferson was great. Bill from finance only wanted to use a certain lender and wait till Monday. Came across lazy like he didn't want to take the time to find me the financing I needed when other dealers got me approved within minutes. Acted like he could care less if I bought a car from them or not. Ended up buying a car at another dealer a couple hours later. More

Bad tires, check engine lights and exhaust leaks! Oh my! The check engine light came on the day I bought the car, they refused to help me fix the problem and replace the bad tires they agreed to replace when The check engine light came on the day I bought the car, they refused to help me fix the problem and replace the bad tires they agreed to replace when I purchased the vehicle. One year and thousands of dollars later I'm still fixing problems they tried to cover up. Would not recommend More

Misleading!!! I wouldn't recommend this dealership. Buying a used car I know will have a few issues, but when they hide the fact that you will probably spend more m I wouldn't recommend this dealership. Buying a used car I know will have a few issues, but when they hide the fact that you will probably spend more money fixing these issues than you spent on the car itself is not what I would call professional!!! Did you ever think about my family or just yours??? More

Great Customer Service My husband and I stopped at International Motor Productions without actually looking up their inventory online first nor researched about their reputa My husband and I stopped at International Motor Productions without actually looking up their inventory online first nor researched about their reputation. We were just actually driving around the area headed to a different dealership but my husband asked me if I want to check them out since it's almost right in front of us so might as well. Upon entering the warehouse Kristin greeted us promptly. We looked at some of their vehicles, found some candidates that day but we have decided to check the other dealerships first before deciding. Kristin asked our preferences and told us that she'll keep in touch with us which I think is good specially if you are a busy person and in a certain timeframe. I am a little bit picky, and I really do my research specially when it comes to big investments like this and sure asked a lot of questions and Kristin never fails to answer all those and even did her own research for me and this is even before telling them that we are going to purchase one of their vehicle which again is good because i know whether or not you are buying from them, they will answer your question or any doubts you have and that I know they make time to all customer whether or not you are buying from them. When my husband and I finally decided to get a vehicle from them, of course, I asked for the vehicle history and all that after the test drive. Kristin provided me the Carfax only which most of the local dealers has as well and nothing else so that's understandable. But like what I've said I did my own research on the vehicle's VIN already beforehand and just want to make sure if I got the same thing or if they have more information. Found some issues about the record but it was answered accordingly. Now to the financing part, we usually go to our credit union but for some reason, they said they can't help us finance the vehicle because of the dealership and that they only work with bigger dealerships which I didn't know that not all financial institution can finance and work with all dealerships which make sense. So my heart fell a little bit, we were in a certain timeframe and my husband and I are so exhausted already. We decided to go back to International Motor Productions and told them what happened. Justin, introduced by Kristin from their financing and warranty department helped us get financing. While he was doing all this for us, our credit union actually called me back and told me that they can now work with the dealership. So we had to go back there at credit union but ending up they can only offer shorter term. So we had to go back again to Justin and get us financed if not the same but for almost the same rate our credit union is offering us for longer term. Process was quick compared to what we have experienced from our credit union that afternoon. Our credit union actually send me an email stating they will now be okay with longer term the next day which we specifically told them we want to close the deal that Friday afternoon and not the next day nor Monday. We did add the exclusionary warranty and GAP with our purchase thru Justin as well. Yes it is expensive but at least there's peace of mind. Hopefully if something happens this warranty and GAP actually pays but we trust them and they told us if we need anything or have any question just call or text them. Kristin actually just followed up with me on how the vehicle is doing after couple of days from the date of purchase. MY VERDICT: * We will be coming back to this dealership *Customer service is excellent and above *Financing is fast *Pricing is fair TIP TO USED VEHICLE BUYERS IN GENERAL: *Most dealership will only provide you Carfax and probably nothing or else you are ready to pay for it *Do your own research, if you find something you don't like about the vehicle history either ask the dealer or just don't buy it. You can use www.nhtsa.gov for checking recalls too or other sites where you can find the vehicle history aside from Carfax. *Financing rates will always be different according to each individual's situation. How much money you can put for down payment, what's your income and debt to income ratio, credit score, loan terms, etc. *Since we are buying used vehicle, most of these are sold "as-is" so better inspect everything first, do your research and not just test drive it for 10 minutes. It is recommended to add vehicle warranty if possible specially if the vehicle has high mileage and a little bit old already but make sure to read all fine prints and coverage because it might just end up worthless to you. More

Buyer Beware I would have bought a car today from the dealership except the owner decided to humiliate me in front of his employees and one of my friends. He yelle I would have bought a car today from the dealership except the owner decided to humiliate me in front of his employees and one of my friends. He yelled at me several times that it did not matter if I bought the car or not, that the owner preferred that I did not buy the car because he made a mistake and published the wrong internet price. He was extremely rude. All of this was over $250 and a $150 documentation fee that I asked them to take off of the car in addition to the reductions to the car because things like the turn signals, tire pressure system etc did not work!! My friend planned on purchasing a truck from them as well today but after he saw how I was treated he told me NO WAY! One of the worst car buying experiences I have ever had!!Buyer...BEWARE!! More