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Ideal Hyundai Buick GMC - Service Center
Frederick, MD
230 Reviews
230 Reviews of Ideal Hyundai Buick GMC - Service Center
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May 15, 2024
Dennis Love has got to be the most underutilized tech in the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bost the business. Extremely smart believes in Test Not Guess not one of these techs that throws parts at the problem and hopes he fixes issue . Alan Bostic in Service Manager was another person that took time to explain what needed to be done and gave me the opportunity to say yes or no . Great People make Business’s Great and Ideal has Great Folks ! More
by Newsales
Helpful April 06, 2023
Replaced air filters when and were replaced less than 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. 5000 mile and a year ago. So I paid out $300 unnecessarily. Only place I take my car so they should have known. More
by Wandag
Employees Worked With
David Goggin
April 03, 2023
I posted the view on March 20, 2023 about the steering wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went wheel, but this site will not let me update the original post. Here is my update: The service manager Mike personally reached out to me and went above and beyond to make things right. He even had someone come to my house, pick up my car, replace the steering wheel, and bring it back to me so I would not be inconvenienced. The shop also took care of a recall at the same time which I greatly appreciated. Updated to 4 stars. More
by tmccaulla
Employees Worked With
Mike Bromwell
July 14, 2022
Worst Service Center Ever. I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was eve I had a new car that was due for it's first oil change. After taking it in the engine completely seized up. At first was told nothing was even wrong with the car, but upon further inspection, they determined that the entire engine assembly needed to be replaced. Fast forward a few months and now I need to take my car in for the safety recall. They have cancelled 2 appointments on me. I finally received a voicemail, saying they won't service my vehicle for a SAFETY RECALL!!!! More
by MBINGHAM217
Employees Worked With
Mike B
April 21, 2021
Rose was great, very efficient and smiling. The visit went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. went smoothly and quickly and Rose gave me a very detailed report verbally after. Could not have had a better service rep. More
by randy
Employees Worked With
Rose Cochran
March 31, 2021
Rose Cochran is GREAT Service Writer, polite and courtesy. I bought a used Buick in 2019 we had problem with the vehicle. Rose took care of it under warranty in 1 day. I need a service done recent courtesy. I bought a used Buick in 2019 we had problem with the vehicle. Rose took care of it under warranty in 1 day. I need a service done recently and some other work. Rose 's crew got on it and took care of everything in a few days. Great Job. Rose has kept me informed on all stages of the repairs. Just recently I needed a small repair completed. I called Her, she told me to bring it in. The mechanic was waiting when I pulled in. Problem Fixed. Hats Off to Rose and her team. More
by Leo
Employees Worked With
Rose Cochran
February 18, 2021
Rose is the best! She was very helpful and is always willing to go the extra mile to ensure her customers are happy! I go this dealer for service because of Rose. willing to go the extra mile to ensure her customers are happy! I go this dealer for service because of Rose. More
by Jeep9110
Employees Worked With
Rose Cochran
November 14, 2020
I would not recommend buying from them nor getting serviced. When I bought my Santa Fe from them I was told there would be Free Lifetime Guarantee car wash service. They turned me away today. I bought serviced. When I bought my Santa Fe from them I was told there would be Free Lifetime Guarantee car wash service. They turned me away today. I bought the car from them 6 yrs ago... asked is the guarantee expired, and they said no but it was due to Covid. But I saw two other cars go thru the wash. Then was told it was because they got service today... Second, their service center is AT LEAST 20-25% ABOVE quotes I had received on two other service needs this year. They are a rip off, and they don't honor their promises. Philip I More
by mpiver111
Employees Worked With
Rose was not the person I dealt with. Cannot comment on her customer service., Rose Cochran
October 06, 2020
Friendly, quick, and good at explaining details and services needed for future reference. Explained problems and good attention to detail. I really enjoyed coming here. services needed for future reference. Explained problems and good attention to detail. I really enjoyed coming here. More
by ChelseaP
Employees Worked With
Rose Cochran
August 31, 2020
I took my less than a year old Hyundai in for routine service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first p service (oil change). I was talked into doing a tire rotation by the service advisor, and I consented. Since this was my second oil change (first performed at another Hyundai dealer), I thought I had an idea what it would cost. However, I was shocked to learn, after the service was completed, how high the cost was. I tried to get an explanation on the invoice, as it was very confusing, but the service advisors would not. They would not answer how much an oil change even cost, just kept saying it was higher. It wasn't until I did the math (subject the tire service cost, which I did ask prior to work being completed), and directly ask if the cost of the oil change was certain price did they respond yes. I did more research into the service requirement and learned that the tire rotation could have waited another 1500 miles. I also learned that they used different oil type than what is recommended for my vehicle and charged me for an oil additive. I contacted the service manager with my concerns in detail and asked for some clarification with the invoice and what parts were used and why. However, it has been over two weeks and I have yet to get a response from him. More
by SK
Employees Worked With
Justin T.
