INFINITI of Van Nuys - Service Center

Miguel and the team were excellent and very customer-oriented. The service team fixed the noise coming from the back door; however, the bottom of the car still makes the same noise. I was infor customer-oriented. The service team fixed the noise coming from the back door; however, the bottom of the car still makes the same noise. I was informed this was a manufacturer's defect, but it still makes the same popping noise when turning right. I plan on bringing the car back in for them to take a look at it again. However, the service was good and the waiting area was very nice and clean. More

Luis always provides us with excellent customer services and address our issues and concerns .zn and address our issues and concerns .zn More

All I gotta say is - Call for Mr. Torres , He will get you taken care of the right way . The team there are all great it feels like family there. Torres , He will get you taken care of the right way . The team there are all great it feels like family there. More

They did a great job. sometimes you may feel a little bit uncomfortable but they will make you happy after that. sometimes you may feel a little bit uncomfortable but they will make you happy after that. More

Unlike most dealerships that screw me over, this dealer operates aboveboard. I wasn't tricked, everything straight forward. And best warranty coverage, so I don't have to worry about anything for 7 years.. operates aboveboard. I wasn't tricked, everything straight forward. And best warranty coverage, so I don't have to worry about anything for 7 years... not even an oil change, or a tiny paint scratch... everything's covered from bumper to bumper... Toyota and Lexus were trying to rip me off over $15,000-25,000 on top of MSRP for a new car, at INFINITI I got a great deal by purchasing super low mileage, certified preowned. only 15k mileage and I saved $15k from the actual cost. The car feels like brand new, there's no dirt what so ever anywhere, even motor is shiny new looking. It still smells brand new... Nobody ever can tell I bought it used. I got lucky IMHO. Luxury vehicle for way better price than toyotas & hondas... I can feel a respect on the road when I drive my Q50 (base model). My car's always faster than mercedes and bmw's mainstream models... Toyotas & hondas feel like garbage compared to my car now, no matter how fancy they make their electronics, and lexuses are slow (compared to infiniti)... INFINITI is on a different level! People talk differently to me now. With respect. My main reason going with infiniti is their Platinum coverage. I have a highly reliable engine with coverage of 999,999 miles within 7 years by infiniti!!! I can literally drive million miles & I'm covered! More

Great Wilson was great, explained all about the service and was very helpful Thank you and was very helpful Thank you More

Convenient service. Work was performed as requested. No issues for follow up. Car was washed thoroughly. Work was performed as requested. No issues for follow up. Car was washed thoroughly. More

Excellent service Very helpful and I would like to recommend friends I a good dealer recommend friends I a good dealer More

He is friendly and helps me keep my vintage G5 running. Lets me know what I need when I need it. Lets me know what I need when I need it. More

Estoy muy satisfecho con el trabajo que asen gracias Me gusta la amabilidad con la que tratan y el trabajo excelente que asen estoy muy contento muchísimas gracias gusta la amabilidad con la que tratan y el trabajo excelente que asen estoy muy contento muchísimas gracias More