Hyundai of Orange Park
Jacksonville, FL
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Service was OK when I first bought the car. Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hour Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hours and didn't hear from someone all day the next day. The agent who was given my case eventually picked up the phone that afternoon but was kinda pushy, "I'll call you when I have an update." I let it be for three days before I called back again and only got a vague inspection report in a text. Finally got someone to answer me four days after leaving the car there. I guess the work is going to be good since it's under warranty, but I can't fathom why it had to take so long just to get an answer. More
I purchased a Genesis G90 on Saturday, March 31, 2024, and completed all the necessary paperwork. On Monday, I just had to pick up the check from the bank. When I informed the dealership about some issues and completed all the necessary paperwork. On Monday, I just had to pick up the check from the bank. When I informed the dealership about some issues with the car, such as shaking while driving and non-functional ambient lights, they took three days to address the concerns. Unfortunately, they only rotated the tires and did not provide a second key or fix the ambient lights. The ambient light they attempted to fix was still dim. Despite these issues, I asked them not to let this be a dealbreaker, but unfortunately, they did. When I went to pick up my trade-in, the salesman did not say anything except to get my stuff out of the car, which I found to be unprofessional. In hindsight, I should have checked the reviews before dealing with these individuals. More
I would like to thank bobby, he was pretty calm and understanding while buying my hyundai kona 2024. The service was good and the car buying experince wasn't annoying like i've had before. Thank you bo understanding while buying my hyundai kona 2024. The service was good and the car buying experince wasn't annoying like i've had before. Thank you bobby! More
Very bad service department. They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to sch They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to schedule oil change and only date was 2 weeks away More
I wanted to thank Ron, the GM for taking care of some needed repairs on my sons (used car) he purchased. When I brought the car back and showed Ron the needed repairs that was missed during the maintena needed repairs on my sons (used car) he purchased. When I brought the car back and showed Ron the needed repairs that was missed during the maintenance inspection, Ron handled each detail with excellence. Ron, Thank you. More
Great until we got out the door on a used car. Now, non responsive and can’t, can’t etc. etc. Surprised and disappointed on a very minor thing. Don’t deal with them Now, non responsive and can’t, can’t etc. etc. Surprised and disappointed on a very minor thing. Don’t deal with them More
It was a terrific experience dealing with Richard and Victor helping me purchase my new car. They gave me a great price and made the transaction from start to finish a pleasure. Victor helping me purchase my new car. They gave me a great price and made the transaction from start to finish a pleasure. More
We worked with Joe Plourde on the purchase of a used vehicle. Having spent the previous day at another dealership with aggressive tactics, it was a relief to work with Joe. He was professional and str vehicle. Having spent the previous day at another dealership with aggressive tactics, it was a relief to work with Joe. He was professional and straight forward. We were able to complete our purchase in minimal time without any hassle and left the dealership with the car we wanted. More
About two weeks prior to October 9, 2023, I made an appointment to bring in my daughter's 2012 Hyundai Accent due to a check engine light and to get an estimate for the repair of a broken outside right appointment to bring in my daughter's 2012 Hyundai Accent due to a check engine light and to get an estimate for the repair of a broken outside right passenger door handle. This was the soonest appointment available. The service advisor at Tires Plus said that they were unable to fix the problem after three attempts to do so in the past month. The advisor recommended that I take the car to a Hyundai dealer. I made the appointment at Hyundai of Orange Park for October 9, 2023 at 11:00 A.M. I brought the car the car in about 9:00 A. M. While dropping off the car, I gave the service advisor (Megan), a copy of all the paperwork detailing what Tires Plus did to try and repair it. By later afternoon the next day, I not heard anything about the status of the vehicle. I called Megan and she told me that the car was next in line for service. On late Thursday afternoon, I made at least four attempts to speak to anyone in the service department about the status of the vehicle. I finally got in touch with Meagan. I asked for an update by Friday afternoon. She asked me what time I would like for her to call me. I said 1:30 and she replied she would call me at that time. She nor anyone else at the dealership called me. In other words, Meagan LIED TO ME! It is completely unprofessional that no one from the dealership called me to give me any kind of update on the status of the vehicle. I arranged my day so that I could talk to her at that time. This is not the first time I have had communication issues with this service department. I gave them the benefit of a doubt until now. This time the dealership has gone above and beyond in providing exceptionally poor customer service. More
Service department damaged my vehicle (I now have to use a screwdriver to get it in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fix a screwdriver to get it in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fixed quickly. New GM Ron Nesbitt (who I was told would call me personally) pushed me off to the service manager, Mr. Reho, who told me he had no idea why we was calling me. I explained the situation, asked for a resolution of returning the vehicle to the original state it was in when I brought it in, and though he first tried to encourage me to purchase/trade-in my vehicle, he did finally relent and had a service advisor schedule an appointment for me. In nine days. No sense of urgency - no commitment to customer satisfaction - and now he and Mr. Nesbitt are ignoring my email asking for assistance. All I'm asking for is the repair to be made and a loaner vehicle while it's in the shop. Do not recommend this service department - and if ignoring customers is Mr. Nesbitt's management style, I'd think twice about purchasing a new or used vehicle from them as well. More