Honda of Freehold - Service Center

the person I checked in with was wonderful and I would want to speak to him again. want to speak to him again. More

E x c e l l e n t s e r v i c e More

Very excellent service manager who was very helpful The waiting room was clean and had comfortable sitting waiting room was clean and had comfortable sitting More

Service advisor was trying too hard to sell additional things. also, post service my car driving experience has worsened (Specifically the brakes).. not happy with the overall service quality things. also, post service my car driving experience has worsened (Specifically the brakes).. not happy with the overall service quality More

My experience with the service department and Steve has been most satisfactory. During my last visit Steve went out above and beyond to arrange a valet service car which enabled me to take care of an impo been most satisfactory. During my last visit Steve went out above and beyond to arrange a valet service car which enabled me to take care of an important home issues that developed while my vehicle was in service. More

Work was good, fast and easy, covered by warranty with no issues. They kept in contact every step of the way issues. They kept in contact every step of the way More

Nilay was very knowledgeable and aware of my reason to visit ahead of time. He was patient and explained what was to be expected and gave regular updates while I waited. The car was serviced in order of visit ahead of time. He was patient and explained what was to be expected and gave regular updates while I waited. The car was serviced in order of arrival and I was very satisfied with the entire experience. More

Dishonest and dismissive. Called me to pick up the car without even seeing what service codes came up because "a vallet started the car and there were no lights on the dashboa Called me to pick up the car without even seeing what service codes came up because "a vallet started the car and there were no lights on the dashboard." Lied a few times. Said it was a battery issue since the car sat on the lot for a long time. NOT TRUE! I bought the car in May, 2023 the SAME DAY it arrived on your lot. The car systems shut down and does not accelerate for no reason at all. VERY BAD SAFETY HAZZARD!!!! They were also untruthful on the receipt. On the receipt it says, "Customer stated battery was dead." This is not true. I never said that. In fact, I don't think there was a battery issue at all. Spoke with manager (Luis Sousa) and while he is good at trying to smooth things over, my mind is not at ease and I have a fear of driving this car. This car has MAJOR safety issues. Extremely unhappy with this purchase that I paid top dollar for. Extremely unhappy with this dishonest service team. Honda once was synonymous with reliability and safety. This car has changed that perception for me. I let Denis know I would not be giving a 5 star review, so this should not come as a surprise. More

Mr. Craven provided us with excellent service, displaying a pleasant attitude and offering valuable advice for our service. a pleasant attitude and offering valuable advice for our service. More

Amazing customer service by Eric. Very thorough and knowledgeable! Will definitely be using this location again! Very thorough and knowledgeable! Will definitely be using this location again! More