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Honda West - Service Center
Las Vegas, NV
411 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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411 Reviews of Honda West - Service Center
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November 13, 2023
After over 2 weeks ,finally spoke with Chris and he was wonderful. A true asset to honda west. He kept in touch with me and ordered the key fob ! Thank you ,Chris wonderful. A true asset to honda west. He kept in touch with me and ordered the key fob ! Thank you ,Chris More
by franatrott
Employees Worked With
Chris
Helpful November 05, 2023
Poor service dept. Lost my key fob and ignoring my calls. Left me with the low fuel symbol highlighted and wasn't washed as I was informed. Lost my key fob and ignoring my calls. Left me with the low fuel symbol highlighted and wasn't washed as I was informed. More
by fran1126
Employees Worked With
Spoke with Richard many times over 2 wks and still waiting to hear from Chris
November 02, 2023
Service Department Issue: I had an oil change and wiper blade replacement done at this location on Sat Oct 28. On the drive home, I noticed an unzipped black pouch on the seat. Realizing this pouch was f blade replacement done at this location on Sat Oct 28. On the drive home, I noticed an unzipped black pouch on the seat. Realizing this pouch was for the wheel lock key, which I kept in the glove box, I picked it up and saw the key was missing. I was the last customer out at 4pm closing time, so I had to wait until Mon Oct 30 to call. I left a message for the assistant manager Chris to call but he did not. I called again on Tues Oct 31 and was directed to the manager Zachary. I left voice mail messages on both Tues Oct 31 and Wed Nov 1 for Zachary, still no call back. I have been going to this location for years but this experience overall was unsatisfactory, beginning with my 30min wait in the car in the garage prior to servicing all the way to checkout. I felt everyone was in a rush to leave and customer service was their last priority. Watch your valuables. I will be going elsewhere for service. More
by CMC
Employees Worked With
Chris, Richard
October 29, 2023
-Poor customer service -faulty repairs I made an appointment for an oil change because I wanted a quick oil change to go on a trip out of town. When I arrived to the service appointment area I waite appointment for an oil change because I wanted a quick oil change to go on a trip out of town. When I arrived to the service appointment area I waited at my car for 5 minutes to see if someone would come check me in. No one did. I walked inside leaving my car there. No one inside greeted me. They saw me but did not day anything. Finally someone went to the car so I had to go back outside. They reccomended I get new windshield wipers and clean some residue off the battery. Okay. I left and returned a couple hours later. Went to the service office again, and waited, again. No one acknowledged me. I waited until a couple other people were helped and someone helped me with pickup. I paid for the service and left. The car seemed to be running okay for a day until I left for my trip. On the freeway I heard a noise. The oil shield panel on the bottom of the car was not fastened correctly. I was not able to go on my trip and took it to a different mechanic because the customer service was so terrible at Honda west. The new mechanic said there were clips missing for the shield and it wasn't fastened properly. The way honda west left it was not safe to drive on the freeway. I won't be going to Honda West any time in the future and will not reccomend them to anyone. More
by Undatisfied
Employees Worked With
NA
October 29, 2023
Dear Mr. Goardon Shek, I am writing you on behalf of Erwin Nicholas and Tiahna Divina, who are customers of your establishment, Honda West of Las Vegas. I Goardon Shek, I am writing you on behalf of Erwin Nicholas and Tiahna Divina, who are customers of your establishment, Honda West of Las Vegas. I write to express severe dissatisfaction with the prolonged repair process of their 2023 Honda Civic, which they brought in for service on August 15th. They also purchased the vehicle from your dealership. As of today, the vehicle has been in your possession for 69 days. This delay has not only severely inconvenienced Erwin and Tiahna but has also resulted in financial burdens that are unacceptable and require immediate rectification. Part of this delay was admitted by Honda West (after saying the vehicle was ready) was the ordering of the wrong parts which has apparently extended the time frame of the repair beyond the time which Erwin and Tiahna's insurance will cover the cost of a rental vehicle, placing this liability directly onto Honda West. The extended period of repair has exceeded the rental vehicle coverage provided by Erwin and Tiahna's insurance. Consequently, they now bear the cost of a rental vehicle out of their own pockets. This situation is unacceptable and contravenes the expectations of timely service that any customer would reasonably have. Both parties have placed countless calls for status updates, as well as the insurance adjuster, which have gone fully unanswered and shows both apathy and poor customer service on the part of Honda West to resolve this matter. There is also the issue that the inspection performed by your service center was apparently negligent in determining the damage to the vehicle as Honda West is now claiming that a new sway bar is required - which was not detailed on the original insurance claim. NRS 104.2204 - Good Faith Requirement: This statute mandates that every contract or duty within the Uniform Commercial Code imposes an obligation of good faith in its performance and enforcement. The prolonged repair period and subsequent financial burden on Erwin and Tiahna could be interpreted as a breach of good faith, and subject Honda West to legal consequences. Under NRS 487.038, a garage is obligated to provide a written estimate for repair and must not exceed that estimate by more than 10% unless consent is obtained from the vehicle owner. The penalty for violation of NRS 487.038 in the State of Nevada involves a misdemeanor charge. Under this NRS, Honda West was required to provide a written estimate for repair work. The written estimate must include the following elements: The name and address of the automotive repair facility. A description of the problem reported by the customer or an identification of the work or service to be performed. An itemized list of parts and labor along with the costs for each. A statement indicating whether the replacement parts will be new, used, or reconditioned. The total estimated price for labor and parts. Any diagnostic fees. Any charge for shop supplies or hazardous waste disposal, if applicable. A statement indicating that the customer is entitled to the return of replaced parts, except for warranty or exchange parts, if requested at the time the work order is placed. A statement that the repair facility will not exceed the written estimate by more than 10% unless authorized by the customer. NRS 487.190 - Unlawful Acts; Penalties: This section outlines various unlawful acts, such as making false promises, misrepresenting services, and other deceptive practices. Violation of this statute is a misdemeanor. NRS 487.220 - Administrative Fines: This section allows for administrative fines to be levied against repair facilities for violations of the statutes governing automotive repairs. NRS 487.227 - Civil Remedies: This section provides for civil remedies, including the ability to recover damages and attorney's fees, for violations of the statutes governing automotive repairs. More
by jeremy.d.mcgowan
Employees Worked With
Zachary Widder
October 14, 2023
First things first…. This review is specific towards my personal experience with Honda West’s Service Dept.only. The positive online reviews seem to center around custom This review is specific towards my personal experience with Honda West’s Service Dept.only. The positive online reviews seem to center around customers satisfaction during their car purchasing experiences….. I’m guessing that a new service manager is in place because my last visit nearly 4 years ago was superior. Period. Back then I experienced some of the best customer service Honda prides itself with. Unfortunately I cannot say the same for todays visit. Service excellence has gone away completely in the service dept. I did not have an appt. & I got in that lane. You know, the lanes that say, “Appointments only” “No appointments only” (I happened to be the lucky only ONE car in this embarrassment of a lane. I say embarrassment because it singles you out, and you are treated exactly like you are a nobody. At least that’s my experience this morning). I waited , & waited…, & waited for ANYONE to approach. After waiting 20 min. w/o any contact, (I didn’t need anything fancy, perhaps some eye contact with a quick, “Hello ma’am, (I see you), someone will be right with you” would have gone a long way with me. Perhaps avoiding my energy & time to write this negative review. After being passed up, & passed up, & passed up again, I learn cars w/appointments “take priority” - (Michael Davis, service advisor) Now I had enough. Literally called Service mngr, who couldn’t address me because he was “in a meeting” -(Dave, appointment scheduler). Dave was lacking a smile over the phone, he had a depressing tone of voice, no “pep” & NON HELPFUL . limited his role in the sense when he told me all he does is “appointment scheduler” & didn’t attempt to address my complaint or frustration, (or he just did not want to), I had to keep asking him questions: “Who’s next in command/charge @ the dealership when the service mngr isn’t available ?” I get the, “Umm I don’t know” dull response & NO initiative to try & at least just TRY to assist me w/anyone else who has any pull. While standing outside my vehicle attempting to contact SOMEONE who’s capable of telling me something. Tell me one thing; Am I in the wrong lane? Can someone give me an ETA? I just needed contact! I observed Michael Davis, Service advisor, FINALLY taking notice of my presence. ( Why it had to take phone calls to dealership & me getting out of my vehicle idk. I chalk it up to being at the wrong dealership and boy was that proven to me during my interaction with “Michael Davis.” Please, by all means would somebody retrain Michael Davis & equip him w/better customer service skills? No smile, lack of energy, & dark personality, Talks in sentences using discouraging tactics. Eg; “In fact your oil change wait is going to be longer. Your looking at over 3 hours.” “See all those cars in line over there, yea there all here for service too.” “Appointments get priority” “We don’t have loaner cars” “If you already know what the issue is with your car then we can do the A-1 special, up to you” *Looks up at me like I’m wasting his time. “Your looking at a 3-4 hour average wait time” was the moment I completely & mentally check out. I have NO desire to give this dealership a single dime of my hard earned money. I literally said to Michael, “You know, I made a mistake coming to this dealership for my service. Those guys over at Findlay Honda of Henderson have me so spoiled. They pride themselves on customer service and always take care of me and that’s why I keep returning to Honda because its reputation for their customer service. But it’s here at Honda West that sucks. It’s always this dealership that disappoints.” I drive off and pulled to the side in the car lot and went online to Findlay Honda of Henderson & I literally booked my service appointment right then and there, & to be seen within exactly half an hour. Imagine that! An accommodating Honda dealership! Wow! What do you know?! More
by shalab442
Employees Worked With
Michael Davis, Service Advisor, “Dan” appointment scheduler
August 05, 2023
Michael was very professional when my car was serviced. He has great communication skills. I would recommend Honda West's service with a smile ! He has great communication skills. I would recommend Honda West's service with a smile ! More
by KT
Employees Worked With
Michael Davis
June 14, 2023
I have NEVER been so dissatisfied and disappointed about a dealership like I'm for Honda west. NEVER BUY A USED car from them . Terrible I have nothing but mechanical problems since I got it ! AND THEY a dealership like I'm for Honda west. NEVER BUY A USED car from them . Terrible I have nothing but mechanical problems since I got it ! AND THEY DONT CARE More
by Sandralstockdale
Employees Worked With
Chris flores
October 09, 2022
unpleasant car buying ! No appreciation as a new and valued customer. Sales person B.J is not friendly guy. Didn't care at all. But he got his commission No appreciation as a new and valued customer. Sales person B.J is not friendly guy. Didn't care at all. But he got his commission More
by Jo
Employees Worked With
Bryan
July 19, 2022
This review is for the service center at Honda West. It's a three strikes you're out rule. In those three strikes I have been straight up lied to about services that weren't even true. In the s It's a three strikes you're out rule. In those three strikes I have been straight up lied to about services that weren't even true. In the service report they stated the following: 1) rear brakes (true) 2) brake fluid leaking (false) 3) new starter (false) 4) replace rack and pinion (false) 5) Power steering Pump replacement (True) 6) Power steer pump leaking (false) Total - 5,000 dollars. While my steering wheel and brakes needed to be serviced there was nothing else on there was true. I became highly suspicious when your technician claimed I needed my rack and pinions changed. Well I'm not an expert but I know pinions don't normally go bad on you especially with only 100,000 miles and with how well I maintain my car. Second they claimed I had leaks. My driveway/garage does not show any signs of leaks on the concrete and when I went home and turned on my car there was nothing dripping. Again I was suspicious for more reasons. So I decided to get a second opinion. Much to my not so much surprise, the new technician diagnosed that there was nothing wrong with pinions, the starter and couldn't locate any leaks. They said yes to the brakes and my power steering. A 3,800 difference in repairs. However Honda made up that money when they charged me $179 so you could tell me some lies. That should be refunded to me immediately just for the mental stress you put on me for that day trying to figure out how I was coming up with $5,000 that I'm sure you were going to finance me on. Maybe y'all heard me talking about how I need a new car and wanted to buy mine as cosmetically in the engine it's well maintained and why not get me on a new payment plan? I don't necessarily blame you sir you were doing what you were told but shame on Honda and your technicians. I have zero reason to trust Honda and my next car will most likely be a Toyota. Good day. More
by TheRocker
Employees Worked With
Tyler, the technicians (indirectly)
