Hiley Mazda of Arlington

Be cautious! This place sold us a car in February of this year. JP acted like we were “family”, told us this 2018 Mazda was ready to go, engine was clean, everyth This place sold us a car in February of this year. JP acted like we were “family”, told us this 2018 Mazda was ready to go, engine was clean, everything was good, no issues, he smooth talked us all the way from Missouri and 6 months later I start having issues with leaking antifreeze and overheated engine warnings popping up. Long story short, there was a tech service bulletin, similar but not the same as a recall, where there was a defect in the cast of the engine block- creating a small crack which subsequently costs almost $7000! Haven’t been able to use my family vehicle for months, had to borrow a car for the holidays from family while making payments on a car I can’t drive- called this dealership and they are rude, tell me and my husband that that vehicle was sold as is, past warranty, nothing they can do. I understand the negative connotation with used car salesmen now! Absolutely horrible and would not recommend buying anything from Hiley Mazda Group. Our salesmen was rushing us, was acting so irritated with us, everyone was rushing us, they lied about changing the batteries in the key fab, they were literally just trying to get the sale and get us out. Too many places out there to be treated like this! Absolute nightmare! More

After doing most of the sale virtually I went to pick up the vehicle. The sales manager, Carlos, told me it was taking longer than expected because they were so kindly going to replace an air compressor for the vehicle. The sales manager, Carlos, told me it was taking longer than expected because they were so kindly going to replace an air compressor for me. As it turns out they never replaced the air compressor and were stalling to make mechanical repairs to avoid the sale falling through. It was a cam shaft problem. So they sent me out the door knowing there was a problem with the motor. I reached out to the used car sales manager as well as the executive sales manager, neither of which responded. Like I said, bad business. Take your money elsewhere More

Blake Hairston recently assisted me when I was considering purchasing a pre-owned vehicle. He was extremely helpful in answering all my questions regarding the vehicle as well as even filming a v considering purchasing a pre-owned vehicle. He was extremely helpful in answering all my questions regarding the vehicle as well as even filming a video of both the exterior and interior of the car since I was not able to view it in person. He was a pleasure to work with and I highly recommend him. More

Teresa Mayon’s assistance was the reason I purchased a Mazda SUV on 8/19/2023 (Sat). She was very professional and helpul in the SUV purchase process. She gave me just what I wanted and for that I am more Mazda SUV on 8/19/2023 (Sat). She was very professional and helpul in the SUV purchase process. She gave me just what I wanted and for that I am more than grateful! More

Huge market adjustments unwanted dealer add-ons, definitely not a place to get a fair deal. Stalling tactics and poor salesmanship. A huge disappointment. definitely not a place to get a fair deal. Stalling tactics and poor salesmanship. A huge disappointment. More

I just purchased a CX-30 from Hiley Mazda of Arlington. I worked with salesman Gregory Powell. It was a great experience!! My husband and I had been to 2 other car lots and Mazda was our last stop. We met I worked with salesman Gregory Powell. It was a great experience!! My husband and I had been to 2 other car lots and Mazda was our last stop. We met Greg and he was the best!! I told him what I was looking for and he went above and beyond to get me a great car and gave me a great deal. I will be recommending Mazda of Arlington to anyone who needs a car. The whole staff was friendly and helpful and they made my car buying experience great!!!! More

Horrible salesman. wastes your time stalling you while he roams around pretending to talk to sales manager. Huge 4000 market adjustments and unwanted dealer add-ons. wastes your time stalling you while he roams around pretending to talk to sales manager. Huge 4000 market adjustments and unwanted dealer add-ons. More

4000 market adjustments, dealer add-ons, and lots of lies. Waited for 2 hrs. While salesman pretended to speak with manager. As I watched him he roamed around and then came back. I would never buy anyth lies. Waited for 2 hrs. While salesman pretended to speak with manager. As I watched him he roamed around and then came back. I would never buy anything from them. Why lie??? Just be up front. Pathetic More

I had the BEST Salesman helping me, very informative, patient and not pushy at all. He treated me like a person, understood what I wanted, didn't try to sell anything else and made the process easy. I patient and not pushy at all. He treated me like a person, understood what I wanted, didn't try to sell anything else and made the process easy. I highly recommend Adrian Rivera a young man who knows how to take care of business the right way! More

Salesman did not reply to my text for 3 day when I requested info knowing that I was coming in from out of state. He was condescending when I asked him about it. Price online was not as advertised, requested info knowing that I was coming in from out of state. He was condescending when I asked him about it. Price online was not as advertised, price didn’t include the $1,000 reconditioning fee, although apparently it said in the fine print there was a reconditioning fee. Very arrogant organization and I would not recommend shopping there. More