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Heritage Toyota Catonsville
Baltimore, MD
1,442 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,442 reviews
May 06, 2024
Calvin was great. Very personable and easy to talk to. We had a great time and he made the experience very easy. Very personable and easy to talk to. We had a great time and he made the experience very easy. More
by dangerlowski
Helpful May 06, 2024
Prompt attention and very helpful. Will always come back to him if I need another vehicle. Will always come back to him if I need another vehicle. More
by ewaleola
Employees Worked With
May 05, 2024
The best experience with Tommy and his group I’m really happy with my car happy with my car More
by Asad
Employees Worked With
May 02, 2024
As an always Ford buyer, we traveled from to NJ to help our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repair our daughter buy a new "used" car due to a car emergency. We purchased a 2018 Corolla, well aware of a "minor issue" on the front side with a repaired panel. Two days later she wakes up and the panel is loose and rattling and her temporary plate is gone off of the car. We tried MULTIPLE ways of contacting this dealership, email, chat, text, phone calls and NO ONE responded until our salesman texted me after 2 pm to tell me he was working the late shift! Later, my daughter was able to at least get an emailed temp license to put the car on the road, but after two days and still no response from this dealership about fixing this panel, on this new to her car! And funnier still is I just received a phone call from this dealership to see if I wanted to buy a new car from them! HAHAHAHAHA! If you believe in customer service, this is NOT the place you want to go. Stick with FORD! More
by HPERteacher
Employees Worked With
Sela
May 01, 2024
The experience with Bill Brayer, the general manager at Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive interv Heritage Toyota, was far from pleasant. Despite spending five hours negotiating a deal with the sales team, Mr. Brayer's sudden and aggressive intervention disrupted the process, leaving me feeling humiliated and unwelcome in the dealership. It was shocking to be treated as if I had committed a serious offense when all I was doing was trying to purchase a car. I had no prior interaction with Mr. Brayer, and his actions ultimately derailed the potential sale. It's clear that his approach may not be conducive to fostering positive customer experiences, and it's concerning to think that individuals like him could tarnish the reputation of Heritage Toyota. Unfortunately, one person's behavior can have such a negative impact on the entire dealership. More
by JohnT
Employees Worked With
Bill Brayer
April 27, 2024
They made the impossible possible but would not be denied and got the job done and got the job done More
by Bernardstokes52
April 16, 2024
Despite my language deficiency, Mr Akinola stayed with me throughout the purchasing process. He is highly recommended. I am very happy and grateful. throughout the purchasing process. He is highly recommended. I am very happy and grateful. More
by Ah734365
Employees Worked With
April 13, 2024
I’ve bought a lot of vehicles, but this is the best experience I’ve ever had. Mr. Akinola listened to me and walk me through the process one at a time. I’ll surely recommed him to anyone in the market experience I’ve ever had. Mr. Akinola listened to me and walk me through the process one at a time. I’ll surely recommed him to anyone in the market for a new or preowned car. You can also call him @ 443.7623067. More
by Felincob
Employees Worked With
April 10, 2024
Adrianna is an all-star saleswoman and went out of her way to ensure I had the best experience possible. I would recommend her to anyone purchasing a vehicle at this location; she gives stellar customer s way to ensure I had the best experience possible. I would recommend her to anyone purchasing a vehicle at this location; she gives stellar customer service! Juan was also a great help in getting the right warranties for my new car and helped with financial planning to fit my needs. More
by fergyness
March 31, 2024
Adrianna‘s future is bright! Her professionalism and overall Customer Service etiquette is second to none. Thank you so much. Her professionalism and overall Customer Service etiquette is second to none. Thank you so much. More
by EmpressKKP
Employees Worked With
Other Employees :
Brian Johnson
