Heritage Honda Westminster - Service Center

Stay away from this dealership, don't know what happened but the Service Department which used to be excellent, is absolute trash. I've been servicing my car at this dealership for 7 years, took it in for s but the Service Department which used to be excellent, is absolute trash. I've been servicing my car at this dealership for 7 years, took it in for simple routine maintenance; to have the rear passenger brake light replaced and to address a noise I was hearing in the front end when turning the wheel. Problems started when I got a call from Service Advisor named Misti who informed me that replacing the rear brake light would be $600. That seemed outrageously high to me so I declined the repair and at that point her attitude seemed to change. Got a call from her shortly afterwards that the service was done and the problem I reported with the front end had been fixed. Turns out that the reported problem with the front end was not fixed and I found the rear brake light online ordered it and installed it myself (it's literally held in place by 2 screws that are exposed when you lift the truck) in 15 minutes, putting together IKEA furniture is more complex and difficult. So, when the Honda survey appeared in my email I reported these issues, including the fact that Service Advisor Misti did not review any of the paperwork with me just took my payment and that was it. I was subsequently contacted by someone from the Service Department named Sarah, complete waste of 5 minutes. I explained to her the concerns I had included in my survey (which shouldn't have been necessary since I spelled out my issues in great detail, to wit: 1. That a requested repair had NOT been completed and I was still experiencing the problem with the front end. Sarah did NOT address this at all. 2. The quoted price for a simple repair (rear brake light replacement) far exceeded anything remotely reasonable. When I explained to her that I had bought the part online and replaced it myself in 15 minutes, Her response was something about the price being so high because the technician has to "dig around" in order to complete the repair. When I responded that the part was held in place by 2 screws and required no technical expertise at all, her response was...NOTHING. Her final remarks to me were "thanks for calling me back", nothing about trying to effect the front end repair again. If Sarah's goal was to make sure I never service my car at this dealership again, she succeeded. More

I brought my van in for recommended brake work and left with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothi with a cracked windshield! When I brought this to their attention the service manager, Lee Ferguson, condescendingly informed me that there was nothing he could do about this this and I should take this issue up with my insurance company. 0 stars!!!!! More

Annie in-service department was amazing. Professional and kind determined to fix my Apple CarPlay. Professional and kind determined to fix my Apple CarPlay. More

I was working with Steve Lord in parts. I had a Loyalty Card and he gave me excellent service in choosing ways to use my $250. He took time to go on line to get the best products! I got a c I had a Loyalty Card and he gave me excellent service in choosing ways to use my $250. He took time to go on line to get the best products! I got a cargo tray. He recommended using the remainder for oil and the amount worked out perfectly! I was very impressed with his ability to help me in Avery professional way!!!! More

Very easy to work with. Even though I did not purchase a car from them he had no problem helping me with my lease buyout. Even though I did not purchase a car from them he had no problem helping me with my lease buyout. More

New to the area and I’ve been to the dealership twice and both times I encountered great customer service with knowledgeable staff. Being valued as a customer goes a long way. both times I encountered great customer service with knowledgeable staff. Being valued as a customer goes a long way. More

Stopped in without an appointment because my tire light was on they fixed it temporarily until my appointment on Tuesday because I could not wait. Cannot say enough that they took care of me right away bef was on they fixed it temporarily until my appointment on Tuesday because I could not wait. Cannot say enough that they took care of me right away before my tire went flat. They even washed my car. Thanks so much for helping me before I got a flat tire. More

I had to take my Mazda3 in for service this week and I must take this opportunity to thank Ms. Laura Kramer for her friendly, caring, and outstanding attention to all of my needs I can't thank her enough! must take this opportunity to thank Ms. Laura Kramer for her friendly, caring, and outstanding attention to all of my needs I can't thank her enough! More

I have been a Heritage Honda Westminster customer for MANY years. Ryan G in service is my GO TO for ALL vehicle maintenance and is AMAZING!! MANY years. Ryan G in service is my GO TO for ALL vehicle maintenance and is AMAZING!! More

Laura Kramer and Team Westminster are Fantastic! Great Service, communication and customer experience. Highly recommend the drive to Westminster Honda Great Service, communication and customer experience. Highly recommend the drive to Westminster Honda More