Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,156 Reviews
Call Service Center (781) 210-5200

1,156 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
May 31, 2024

First service experience at HC Lexus. Professional, quick, and thorough. My only single complaint, unrelated to the service visit, is that waiting six months for a second key fob for a br More

by mdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your first service experience with Herb Chambers Lexus of Hingham! We're glad to hear it was professional and thorough. We apologize for the delay in receiving your second key fob and appreciate your patience.

Helpful
May 31, 2024

Herb Chambers Lexus was terrific in handling my emergency battery problems. The service was outstanding. More

by Iceraider001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jam s Welch
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to hear that our team at Herb Chambers Lexus of Hingham could assist with your emergency battery issues. Thanks for sharing your positive experience!

Helpful
May 31, 2024

Tom McCafferty was exceptional as our service consultant. He explained everything in detail before and after . We enjoyed seeing the video of our car with the work needed and why More

by asolmonte
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your experience! We're delighted to hear that Tom McCafferty provided exceptional service and made everything clear at Herb Chambers Lexus of Hingham. We appreciate your feedback and are glad the video was helpful!

Helpful
May 31, 2024

Great service and very comfortable waiting area! A little pricey but worth it. Love the car wash too! More

by Blscituate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t see my service manager
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for the feedback! We're glad to hear you enjoyed our service and waiting area at Herb Chambers Lexus of Hingham. We appreciate your understanding regarding pricing and are happy you loved the car wash!

Helpful
May 31, 2024

Took me at the last minute to accommodate an issue and handled everything perfectly. It’s always excellent. Never had a bad experience! More

by jpmercurio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Hausman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 30, 2024

Professional and courteous customer service representative. I was informed in detail about all the services required. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Marciello
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Brian, thanks for the feedback! We're glad to hear our team at Herb Chambers Lexus of Hingham provided you with detailed and professional service. We appreciate your support!

Helpful
May 30, 2024

Love the service at Herb Chambers Lexus Hingham. My car was due for service, picked up this morning free of charge and looks like it just came out of showroom. Thank you. More

by Magburke42
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for sharing your positive experience! We're delighted to hear that the service at Herb Chambers Lexus of Hingham met your expectations and that your car looks fantastic. We appreciate your support!

Helpful
May 24, 2024

Over the last 10 years and 2 cars, I have never had a bad experience with Herb Chambers Lexus. Every associate and manager in sales and service has always been friendly and professional. More

by Robert_Helt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Herb Chambers Lexus of Hingham responded

Robert, we're delighted to hear about your positive experiences over the years with Herb Chambers Lexus of Hingham! Thanks for being a loyal customer and sharing this wonderful feedback.

Helpful
May 23, 2024

Service was great Talisa was amazing and was very assertive in what I needed. Although the wait time was not ideal the waiting area was comfortable with refreshments More

by tmiles3482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa (5 stars)
Report | Print
May 24, 2024 -

Herb Chambers Lexus of Hingham responded

Thanks for the feedback! We're glad to hear Talisa provided excellent service and that you found our waiting area comfortable. We'll work on improving wait times in the future.

Helpful
May 21, 2024

Excellent Service work completed as described as scheduled. James was great and thoroughly reviewed all service records to ensure only necessary work More

by maurathje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Welch
Report | Print
May 21, 2024 -

Herb Chambers Lexus of Hingham responded

Maurathje, we're delighted to know that James and our team at Herb Chambers Lexus of Hingham provided you with excellent service. Thanks for the positive feedback!

Helpful
1
2
...
116