Back

Herb Chambers Lexus of Hingham - Service Center

Hingham, MA

4.9
1,130 Reviews

1,130 Reviews of Herb Chambers Lexus of Hingham - Service Center

Sort by
May 03, 2024

Herb Chambers is truly a top professional organisation. From the moment one pulls up to their overhead doors one feels that the Chambers Co. Is customer orientated. More

by Edwardahines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
May 03, 2024

They were top shelf. I was early for my appointment and they took me right in. The finished early and where very communicative and my car was washed. Great customer exper More

by madecollibus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Seekins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

Went in for routine maintenance. Nothing special but I did mention 2 things I was hoping that could be addressed and Kevin Chan went above and beyond to make sure Ibith concerns were More

by LMarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Dinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

The appointment went very well. I appreciated that it was on time and the issues I had were addressed. Talisa was very organized and the video text from the shop showing the inspec More

by edlizotte536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
May 02, 2024 -

Herb Chambers Lexus of Hingham responded

We're glad to know your appointment went smoothly and on time at Herb Chambers Lexus of Hingham. It's great that you found Talisa organized and appreciated our video text feature! Thanks for the feedback!

April 29, 2024

Generally good but something off this last maintenance visit. Slightly disappointed with the overall visit. More

by Jpz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

We're sorry to learn that your recent maintenance visit didn't meet expectations. We always aim for top-notch service at Herb Chambers Lexus of Hingham, and we appreciate you bringing this to our attention.

April 28, 2024

My service advisor Talisa is the best. She is knowledgeable about what services I need. She is a great communicator- prompt & clear. She is always cheerful and a pleasure to work with. More

by sobrien751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa Albanese
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

It's great to know that Talisa has been able to provide you with such excellent service at Herb Chambers Lexus of Hingham. We appreciate your kind words and look forward to assisting you in the future!

April 27, 2024

Courteous, professional, communicative, prompt, and the work is excellent. I am so happy working with this dealership for my service. More

by amydbarao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Herb Chambers Lexus of Hingham responded

We're delighted to know that you had a positive experience with us at Herb Chambers Lexus of Hingham. We strive for excellent service and communication, so it's great to see this reflected in your review!

April 24, 2024

Had oil change visit and the appointment went by fairly quickly approximately hour and a half. The advisor Elijah was friendly and kept me updated about the status of my vehicle. Everything went well. My o More

by Vettye01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah M.
Apr 25, 2024 -

Herb Chambers Lexus of Hingham responded

Thanks for sharing your experience at Herb Chambers Lexus of Hingham. We're glad to know that Elijah kept you updated and the service was quick! Noted on the coupon feedback, we'll work on making sure our team is proactive about offering discounts in future visits.

April 23, 2024

Service Department at Herb Chambers Hingham has always been 5 star in my experience there, especially Tom McCafferty Highly recommend More

by Hbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Herb Chambers Lexus of Hingham responded

Thank you for recommending Herb Chambers Lexus of Hingham and sharing your appreciation for Tom! Until next time!

April 22, 2024

The service levels are excellent! I use the valet service , it is a pleasant experience. My service manager Kevin is on point, explains everything clearly. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Duddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Herb Chambers Lexus of Hingham responded

Cynthia, we're delighted to know that you've had excellent experiences with our valet service and Kevin at Herb Chambers Lexus of Hingham. We appreciate your feedback!

1
...