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Henry Brown Buick GMC
Gilbert, AZ
1,213 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,213 reviews
May 17, 2024
OUTSTANDING! Service and Sales team are exactly that. They work as a team to solve customer issues which create customer loyalty. Shane Terry Service Consultan Service and Sales team are exactly that. They work as a team to solve customer issues which create customer loyalty. Shane Terry Service Consultant 5 stars, Steve Lancucki Service Manager 5 stars, Wagner "Waggy" Harrigan 5 stars! This goes for all the hard-working staff from the service greeters, the receptionist, and the gentleman who takes your payment. This is just a 5 Star company with whom I will continue to do business with! More
by Greg
Helpful May 16, 2024
Sales person Sean didn't know the tow capacity accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is rated at 7700 lbs, dealer installed hitch is rated at 3500 lb. My trailer is about 5000 lb. I ended up purchasing a vehicle that I couldn't use to tow my trailer. I notified Sean 3 hours after delivery that this truck does not work for me. He said he'd make it right, but couldn't. His manager Bryan also said he would make it right. Offered me an upsell to a 4WD vehicle that I didn't want. Called Rob, he also said he would make it right. Went in to "make it right", and HB GMC offered upsell of a truck with a difference of $10K (!) in the total price of the deal. I know that AZ law does not require them to take the vehicle back, but neither does it prevent them from doing the right thing. I asked for a return or swap in writing less than 24 hours after purchase. Buyer beware, especially if anyone says they are going to "make it right". More
by PAULPFAFFENBERGER
Verified CustomerEmployees Worked With
Other Employees :
Sean Lindsay, Bryan (internet sales manager)
May 15, 2024
Rigo is awesome! I came in for an oil change on my current Buick one Saturday and stopped by to ask about my lease that was up soon. Rigo pulled up the current invent I came in for an oil change on my current Buick one Saturday and stopped by to ask about my lease that was up soon. Rigo pulled up the current inventory, listened to what I wanted on tech features that weren’t available a few years ago with COVID times. We test drove an encore gx model that was on the lot. Next thing I knew I went home with a new car!! The whole experience was so painless. Thank you Rigo, I will definitely come back to you for my next vehicle. More
by suz.sanchez
Employees Worked With
May 14, 2024
Pretty efficient and very kind most appreciated when dealing with a dealership. Thank you much dealing with a dealership. Thank you much More
by STARKEY.JULES.35
Employees Worked With
May 14, 2024
It would have been great if they were willing to help AFTER the deal closed. Two weeks later still waiting for a correction on the contract and a refund. With six attempts at getting it handled BEFORE I AFTER the deal closed. Two weeks later still waiting for a correction on the contract and a refund. With six attempts at getting it handled BEFORE I filled out the survey. Still unresolved. More
by LARRYCHARLES
Employees Worked With
I don’t want to rate people.
May 12, 2024
We just bought a 2024 Canyon AT4 from Henry Brown. Rigo and Jeff processed our transaction. Great people. Made the buying experience stress free. If you’re in the market for a new GMC stop by y Rigo and Jeff processed our transaction. Great people. Made the buying experience stress free. If you’re in the market for a new GMC stop by you won’t be disappointed. Large selection of vehicles on the ground ready to deliver. More
by gardeck6
Employees Worked With
May 12, 2024
Jason hass was amazing no pressure sales man and very friendly and informative, defiantly a life time customer friendly and informative, defiantly a life time customer More
by JULIORIVERA2695
May 11, 2024
I worked with Rigo Rodriguez to purchase a new 2024 GMC Canyon AT4. Rigo was a little pleasure to work with and got me to a price that I was comfortable with. Did not feel pressured and the entire process Canyon AT4. Rigo was a little pleasure to work with and got me to a price that I was comfortable with. Did not feel pressured and the entire process was smooth and easy. More
by gardeck3
Employees Worked With
May 10, 2024
Salesman worked very hard to get me the car I wanted, Friendly employees, very helpful Friendly employees, very helpful More
by MUCCIACCIAROLEE
May 10, 2024
Words cannot describe the magnificent customer service I received, as soon as I pulled in, I was greeted by a whole group of people that made me feel part of their family and after meeting Wagner Harrigan a received, as soon as I pulled in, I was greeted by a whole group of people that made me feel part of their family and after meeting Wagner Harrigan aka "Waggy" it was the best truck buying experience I have ever had, he listened to everything I had to say and made it happen it was like magic!! I cannot say enough the best customer service I have had in a very long time, especially buying a trust as a woman, no pear pressure at all again listened to everything I wanted in a truck and made it happen!! More
by Lana
