Hennessy Lexus of Gwinnett - Service Center

I 100% recommend Daniel Lee. Great guy! He was patient with me when I had tons of questions and broke down every little thing. If you come here Daniel is your guy! Great guy! He was patient with me when I had tons of questions and broke down every little thing. If you come here Daniel is your guy! More

I had the pleasure of working with my friend Daniel, a car dealer specialist, who provided exceptional assistance tailored to my needs. Daniel proactively reached out to me and took the time to explain ho car dealer specialist, who provided exceptional assistance tailored to my needs. Daniel proactively reached out to me and took the time to explain how everything worked within his company, ensuring that I was well-informed throughout the process. His professionalism and expertise were evident in every interaction, making it easy for me to trust his guidance. I highly recommend Daniel to anyone in search of a reliable car as he’s a knowledgeable car dealer specialist. His dedication to customer satisfaction and transparent communication sets him apart in the industry. I am grateful for his assistance and would not hesitate to work with him again in the future. More

Destiny Williams was an excellent experience when I bought my 2020 Cadillac XT six Cadillac she knew what she was talking about guide me in the right direction was well pleased with first service thumb bought my 2020 Cadillac XT six Cadillac she knew what she was talking about guide me in the right direction was well pleased with first service thumbs up for her and her service More

I had a great service experience as always!    My previous service technician has moved on and I was assigned to Brandon Thompson. What a delight, from the first handshake and smile upon gree    My previous service technician has moved on and I was assigned to Brandon Thompson. What a delight, from the first handshake and smile upon greeting me, I knew I would be taken care of. Brandon was very professional,  yet friendly,  efficient, knowledgeable, and thorough. He's definitely maintaining the reason I drive a hour to service my car at Hennessey.  My vehicle was cleaned well, it was in sad shape and they made it shine again, inside and out.   More

Thank you for taking time to explain the Lexus Tx 350 with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, nev with my family, and you are great customers service. I really appreciate it, but I wasn’t satisfied with the one manager who was making me angry, never forget that he is taking loudly to my husband and making my kids scared Don’t look down asian people, I would like to say the manager, you’re not a bossy man and you are just working for the Lexus company, so you should know that your job description and next time don’t be rude with me, be careful if next time the customers come with a kids and family. I mean manager man, I mean manager man, not you, you are already a good for customers Thank you for helping us to get new car Lexus tx350. More

I had the pleasure of working with Darius Boyd at the Lexus Dealership in Atlanta for service on my Lexus NX200t, and I can't emphasize enough the exceptional service he provided. What started as a routi Lexus Dealership in Atlanta for service on my Lexus NX200t, and I can't emphasize enough the exceptional service he provided. What started as a routine tire issue led to the discovery of severe damage to the front wheel bearing, and Darius handled the situation with utmost professionalism. Darius's expertise and attention to detail were evident as he informed me about the various vehicle issues, including the left wheel bearing damage that suggested a previous accident before my purchase from Fremont Toyota. Throughout the process, he kept me well-informed, ensuring I understood all the details. Darius's commitment to customer satisfaction shone through as he coordinated with the California dealership to expedite the necessary repairs. Despite some challenges with unreturned calls, Darius remained diligent and worked tirelessly to ensure my vehicle was taken care of. I truly appreciate Darius's professionalism and dedication to providing top-notch service. If you're seeking a reliable and knowledgeable professional for your car service needs, I highly recommend Darius Boyd at the Lexus Dealership in Atlanta. Thank you, Darius, for your outstanding service and for putting my mind at ease during the entire process. Your hard work and expertise are truly commendable, and I'm grateful to have had you as my service advisor. More

I have never experienced such unprofessional and lack of customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciag customer service in my life. I had an issue with my vehicle and as always called to schedule a service appointment. I was transferred to Joel Burciaga. He seemed frustrated, stressed and overwhelmed. As a business owner I know the pressures of dealing with customers and lack of help but at no point in my career have I ever treated a customer like they did not deserve my help or attention. My initial call was Wednesday June 14th. Today is June 24th and I have yet to hear from Joel Burciaga. I called on Monday June 19th and a receptionist by name of Desiree was so kind to go to him directly in an attempt to expedite the call back but he in turn told her to have me call the salesman who sold me my vehicle to help me. I was like WOW! I didn’t purchase my vehicle from the Gwinnett location she was at a loss for words because at that point we both were lost but I must say Desiree was so sweet and professional and offered to send a service manager an email regarding my issue. I still haven’t received a call or email from the manager or Joel Burciaga. By Wednesday I decided to call Hennessy Lexus on Peachtree Industrial and received an appointment date and time and they are short of help to but it didn’t stop the best customer service and care for my vehicle possible. I will never patronize Hennessy Lexus of Gwinnett again. I strongly recommend Joel Burciaga revisits his welcome packet I’m sure the section on customer service could use some dusting off. More

Every time I take it to Lexus at this dealership they do such a wonderful job I never have to worry about something not being done correctly when it’s done they always promptly call me and also clean my ca such a wonderful job I never have to worry about something not being done correctly when it’s done they always promptly call me and also clean my car so it looks better than when I took it in. The service department is excellent and they always check the car from front to back top to bottom and let me know if there’s anything else that needs to be done or if there’s something to worry about I feel very safe with my daughter driving a car after she’s left it and picked it up from this dealership the person who I’ve dealt with the last three times his name is Edward and he has done such a fantastic job again thank you so much Lexus I will always recommend this place to everyone and bring my cars here as long as I own a Lexus More

Thanks Max for the many years you served as my Service Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outsta Specialist. Each visit was pleasant, thorough and professional. Though sad to learn of your new position, I am happy for you as you will be an outstanding salesman. Your excellent interpersonal skills will continue to take you far. See you in a year or two, when I purchase my next Lexus! More

The assigned maintenance manager was knowledgeable, courteous and fully understood my needs. I will return courteous and fully understood my needs. I will return More