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Hennessy Jaguar Land Rover Gwinnett
Duluth, GA
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 154 reviews
February 25, 2024
My review was taken down because of “links” to the google doc I had in file. But, not worries, I will post another. To keep it short, there’s little to no attention to detail here. There’s no communication o doc I had in file. But, not worries, I will post another. To keep it short, there’s little to no attention to detail here. There’s no communication or respect either. We have purchased well over 15 Land Rover/Range Rover products going on 20 years with this dealer and their affiliate (Hennesey). They ignore calls, don’t complete work, lie about what was done, don’t compensate a loaner, and aren’t equipped to work on said vehicles. the last Range Rover purchased from this dealer as a 2021 Land Rover Range Rover Sport HST. The car has issues since day one. Near the end of the lease we had smoke coming from the hood, tail pipes, and check engine light problems. The dealer had it in 4 times. They didn’t want to offer a tow or a loaner so we had to get a rental car for a few weeks. They “fixed” it 5 separate times. Each time it was worse than before. We finally gave up and sold it to carmax. Don’t do business with them! More
by christianqpostell
Employees Worked With
Mary Cromer
Helpful February 20, 2024
This is my 2nd attempt to do business with this dealership. Now I think I’ve figured it out. I have excellent car credit, have financed vehicles well over 50k without any issues obtaining financing dealership. Now I think I’ve figured it out. I have excellent car credit, have financed vehicles well over 50k without any issues obtaining financing YET each time I reach out to this dealer’s finance department “I need a co-signer.” I haven’t had a co-signer since my 20’s because I’ve earned the honor of having excellent car credit. At least 20 vehicles. It hit me today and I’m going to say it. There is an unconscious bias against people of color within the finance department. I think they purposely don’t take the time to structure the deal properly. The bank they claimed I need a co-signer for has financed multiple vehicles for me, at multiple times, and simultaneously. I call xx. And it’s really sad but if you’re a person of color, this is generally what’s happening. Either that OR the finance team doesn’t know how to structure deals. I was approved automatically through my credit union and have never had an issue obtaining financing at a dealership! This is NOT remotely the most competent dealership. Oh and they sell a lot of branded/lemon titled vehicles. Have fun with this foolishness. Lee advised me that my names didn’t match/couldn’t be verified-what? You have my driver’s license! Just a low level of service for a high quality vehicle manufacturer. More
by aldubose
Employees Worked With
Lee, Nolan , Nathan Swanson , Travis L Conely, CPFS, Cris O'Keefe
February 17, 2024
I was immediately greeted when I entered the dealership for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his bus for my service appointment and escorted to my service representative Evan Murph. Evan set my expectation of my service campaign and give me his business card. More
by Jonesjua_65
Employees Worked With
Evan Murph, Service Representative
February 12, 2024
The dealership makes promises they don’t keep. Communication is lacking between sales, general manager and service dept. registration of trade in and new used car was not handled properly. Receive Communication is lacking between sales, general manager and service dept. registration of trade in and new used car was not handled properly. Received a bill for not having insurance on traded car and still have not received tag for new car. More
by Cindyc
Employees Worked With
Names of employees I worked with are not listed
January 02, 2024
Excellent service experience. Timely greeting, friendly staff, work performed as expected and my service advisor Austin is great. Timely greeting, friendly staff, work performed as expected and my service advisor Austin is great. More
by cara.fields
Employees Worked With
Austin - Excellent
December 18, 2023
I was really satisfied with my purchase of a loaner defender with very low mileage. Dealing with them was fantastic and they made the process very easy, especially since I was in a lease that only BMW defender with very low mileage. Dealing with them was fantastic and they made the process very easy, especially since I was in a lease that only BMW could help me get out of. My sales representative Kip went above and beyond by contacting BMW located nearby and they bought my car, leaving me with an extra $2000 in my pocket. It was definitely a great deal to get out of a lease two years early. Although I didn't plan on buying a car that day, the numbers worked out in my favor, so I went ahead with the purchase. It was a simple and satisfying decision. The car has been fantastic. And I'm looking forward to driving it several more years. I had planned to buy a car soon anyway so I was able to pay for it in cash, but I had to take out a loan for about two weeks. Always painless. More
by tp23shop
Employees Worked With
Kip Kramer, Nathan Swanson , Cris O'Keefe
