Hawk Ford of Carol Stream - Service Center

My car was damaged on the dealer's site and Hawk od Carol Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so th Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so the court subpoena will be send correctly to him. The part costs $495 and Jaime only accepted to pay half the cost. I told him to compare the damage to the video taken previously by the dealer's porter when he picked up my car from my driveway and he said the damage was not clear on this video and he refused to send me the video and said it would cost me more money to hire a lawyer to sue him and get the video. I told him it's not the money rather than a principal, he replied by saying 'That's what everyone else is saying'. I never treated this way before and never experienced such a poor customer service. When they picked up my car on Monday February 19th at 12 noon. I expected my car to be fixed and back on the same day. They kept my car at their place overnight without any advanced notice. I called at 6:30pm to find out the service department was closed and I could not get an update. I missed work the second day and my son took Uber in order to get to school on the next morning. I called them on the next morning to get an update with no avail, they had no clue where my car is and that they will find out and get back to me. Before my wife picked up the car, the service technician said he will give us 2 free packages for the trouble we went through, but after we discovered that the car was damaged at the dealer's place, they never gave us anything. I believe we were mistreated by the dealer's service director due to an implicit discrimination since he viewed my wife's name from her Insurance card and determined her ethnic group. I am planning to escalate this further and open a claim at the Better Business Bureau and seek a lawyer advice. I also contacted Ford customer relations and opened a new claim. More

I love the new mobile service. I spoke with Chris on the phone and he knew exactly what my vehicle needed and the best way to fix it. I can't say enough GREAT things about the enti I spoke with Chris on the phone and he knew exactly what my vehicle needed and the best way to fix it. I can't say enough GREAT things about the entire service department at Hawk Ford in Carol Stream. recommend them to all my family and friends. More

We bought a vehicle here from Joe Cotton Ford and were promised free oil changes for life and now that Hawk took it over they will not honor it. I was thinking about trading it in for a new one but now wi promised free oil changes for life and now that Hawk took it over they will not honor it. I was thinking about trading it in for a new one but now will not be buying any more Ford vehicles. Hopefully they lose a lot of customers. Not good business practice! More

I brought my 2017 Ford escape in on November 19 the I was having driving issues wasn't sure of what it was and I've spoken with Adam on the phone whom by the way was very Pleasant and supportive,I then spoke having driving issues wasn't sure of what it was and I've spoken with Adam on the phone whom by the way was very Pleasant and supportive,I then spoken with Zach in quick lane service dept and he stated that I should bring the vehicle in to have a diagnostic check turns out I needed a transmission but for the 3 months I wasn't in my own They we're More Supportive on given me a vehicle to still get back/forth to work I'm A Satisfied Customer and they have informed me that if I have any more issues to return it The Staff were Helpful -Excellent in the Service they Gave and Made Me Feel Like Family Thankyou Joe Cotton Ford Staff. More

I had a recall notice and needed routine maintenance done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dea done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dealer I purchased it from. I will go here from now on. Very courteous, thorough and fast! More

Nowadays a piece of mine is priceless. Very satisfied with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be servicing my vehicles at this establishment. Thank you to the crew for the attention to detail on my vehicle. More

Needed my battery checked and made an appointment at Joe Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thorough Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thoroughly. They then did a complementary charging system test. All of this at no charge. I was very appreciative. More