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HGreg Nissan Buena Park - Service Center
Buena Park, CA
247 Reviews
247 Reviews of HGreg Nissan Buena Park - Service Center
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September 26, 2023
I bought a vehicle there in 2017. I realize that you were the brown group then and a completely different company. But, I need your help. I, against my better judgement, bought a s I realize that you were the brown group then and a completely different company. But, I need your help. I, against my better judgement, bought a service contract with Portfolio. I was told by the F&I guy hat if I brought it back to Buena Park, My deductible would be waived, but I was welcome to pay the deductible and go anywhere else of my choosing. Which is now my current problem. My vehicle is currently at Cerritos Nissan and I need to use said contract. My claim was denied because there is an exclusion stating that I HAVE to take my car to Buena Park since it is within 20 miles. They explained that if I have Buena Park call and release authorization, that they can proceed with my claim. So, I called your service dept at 1:30pm. I left a message with a female who said that the manager, Alan, would call me back. at 4:45pm, I called again and left a message with a service advisor, who again said he would tell Alan. at 4:55, Alan spent 4 minutes on the phone with me and said that it was an F&I issue and he would have them call me. at 5:45pm, I called to speak to F&I. I was transferred to a mailbox that was full and hung up on, twice. the 3rd time I called, the receptionist said she would personally walk a message to F&I and they would call me back. @7:40 pm, I called and was on hold for 5 minutes before I hung up and dialed the number for sales. at 7:50pm, I finally spoke to Sunny who said he would personally have the F&I guy call me in front of him. While he did have him call me at 7:55pm, he failed to explain the situation. So, I repeated my story, again. He said there was nothing he could do and I needed to speak to Alan in Service. I am absolutely flabbergasted that I am being held hostage when I paid for a service contract. After being treated this way, why would I want to take my vehicle to your shop or buy another vehicle at this location. I NEED ANYONE who cares about customer service to get this handled for me. More
by jprado1107
Employees Worked With
Alan, Sonny
Helpful July 03, 2021
I wish I can give zero stars. My vehicle was supposed to be done third. I called Saturday to see it it was done at 930 am. They said yes I was coming from corona and when I got there. Oops your car not read be done third. I called Saturday to see it it was done at 930 am. They said yes I was coming from corona and when I got there. Oops your car not ready. I told them I came from corona do you have a loaner because my ride left he said no and walked away. They are horrible More
by Jrsrm77
Employees Worked With
Steve Snider, Isaac Diaz, Felipe Lopez, Basir Zahir
May 04, 2021
I live in Costa Mesa and i drive to Buena Park to get my car worked on by Buena Park Nissan because Basir always takes care of any of my needs and has excellent customer service car worked on by Buena Park Nissan because Basir always takes care of any of my needs and has excellent customer service More
by D_FELTON32
Verified CustomerEmployees Worked With
Basir Zahir
May 04, 2021
I had a very good experience at Buena Park Nissan service. The car was returned at the promised time and the car was washed. All the work was done satisfactorily. service. The car was returned at the promised time and the car was washed. All the work was done satisfactorily. More
by raulmac1986
Employees Worked With
Basir Zahir
April 30, 2021
I am very pleased with the service Buena Park Nissan Dealer has provided me since 2016. All their employees are very courteous and prompt to care for clients requests. Dealer has provided me since 2016. All their employees are very courteous and prompt to care for clients requests. More
by saldana_eugenia
Employees Worked With
Sulma Pineda
April 29, 2021
Vehicle in worst condition post service Dealer provided Vehicle in worst condition post service Dealer provided two-year old “new” tires Car now wobbles and unsafe to drive on freeway Steering wheel mis Vehicle in worst condition post service Dealer provided two-year old “new” tires Car now wobbles and unsafe to drive on freeway Steering wheel misaligned More
by Erick Sandoval
Employees Worked With
Basir Zahir
