Gurley Leep Honda

The salesman was taking all the information keeping me standing at the door. Extremely rude. I asked about a car in the morning. Did not say anything about its availability. Let me know its unavailable af standing at the door. Extremely rude. I asked about a car in the morning. Did not say anything about its availability. Let me know its unavailable after I reach there. More

I purchased a new 2023 Honda HRV 9/30/22 the deal was 5000 less than the over sticker Dealer in Kalamazoo. I ordered the car in early August and the salesman kept me apprised of the vehicle status.. I wa 5000 less than the over sticker Dealer in Kalamazoo. I ordered the car in early August and the salesman kept me apprised of the vehicle status.. I was super happy with the car and the great staff at Gurley Leep and will send anyone in the market for a vehicle to them. More

Had a horrible experience with having our car repaired after being hit by a drunk driver. I tried to work with their manager Randy at Gurley Leep Honda in Elkhart that did the terrible work. Seeing as t after being hit by a drunk driver. I tried to work with their manager Randy at Gurley Leep Honda in Elkhart that did the terrible work. Seeing as they still haven't rectified the issue and don't seem to care they put my wife and toddlers in an unsafe vehicle...TWICE...I decided it was time to go ahead and give these idiots the public recognition they deserve. ZERO STARS! We were hit by a drunk driver and made the mistake of using Gurley Leep body shop for the repair. Twice these idiots put my wife and toddlers in a vehicle which was unsafe for public roads. The following list is merely the cosmetic issues which wouldn't have been so much an issue were it not for the fact that the vehicle is all over the road, wanders sideways, and is difficult to impossible to control ever since these guys ruined the suspension. Randy the body shop manager is one of the shadiest people I've ever met which says a lot in the used car industry... Don't use these fools unless you want to deal with the following: 1) sanding mark on driver front fender 2) weather stripping on driver door (back side) is incomplete 3) clear coat driver rear door damage 4) weather stripping/ gaping at rear passenger door driver side 5) driver door wrong color - it’s blue, not black. 6)3rd row window driver side leaks 7) rear fender well drivers side missing nut 8) rear fender well drivers side unsecured trim tabs 9) wheel well trim driver side misaligned with bumper cover 10) real quarter panel (driver side) is blue- should be black! 11) clear coat damage to rear hatch spoiler 12) rear lift gate is painted blue, not black 13) back emblem is hybrid emblem not regular emblem. 14) alignment and gaping on left rear gate (not equal on both sides) 15) passenger side outer taillight housing misaligned and not secured 16) color of driver side rear quarter is blue! Passenger side rear quarter is black! 17) rear headliner gapes at rear hatch 18) rear lift gate speaker/subwoofer rattles and intermittently functional 19) unsecured left rear tray (interior) 20) missing retainer clip on rear lift gate 21) unsecured passenger rear trim tabs 22) we need a list of all suspension parts replaced. 23) drivers side was rear trailing arm replace? not mentioned in invoice. 24) frame member welding 25) rear reverse/parking sensors are intermittently functional More

purchased a 2015 jeep patriot, drove 3 times, dead, been in repair almost 2 weeks, want my money back!! I am so hurt,, Don't deal with them! You will go broke! This car only had 32,000 miles. I want out of in repair almost 2 weeks, want my money back!! I am so hurt,, Don't deal with them! You will go broke! This car only had 32,000 miles. I want out of this deal! Indiana lemon law, and consumers right law! More

$299 Theft Prevention scam I had been searching online for close to a year for an SUV for my retirement. I found a 2016 Honda Pilot that fit my needs and was priced right. I sch I had been searching online for close to a year for an SUV for my retirement. I found a 2016 Honda Pilot that fit my needs and was priced right. I scheduled a test drive with Bobbie Russwurm for Friday February 28, 2020. I sat in her office and she asked me what color interested me. I think she forgot I was there to test drive a specific vehicle. We went for a short test drive and when we returned I lifted the hood to look at the engine. The sales manager called her to the front door. He told her someone had test driven it earlier and was coming with a check to buy it. It was chilly out and he told her just outside the front door about 30 feet from me. Back at her desk she explained what I had overheard but I had first chance to buy it. Even the sales manager said there was no pressure. Why let me overhear the conversation or tell me as it was sold either way. I put a down payment and drove it home. The more I thought about it being a sales tactic I contacted Bobbie and told her I would return it for a refund. Around noon the next day I told Bobbie I was going to keep it. She claimed the other person was there when they opened to buy it. On the purchase agreement was $299 for theft prevention. I, thinking it was on all Honda's, questioned it. This was added theft deterrent which only Gurley Leep provides. He talk me into a tire and wheel warranty from punctures and potholes. There is a tire with a nail in it and a bent wheel in his office. He implied it was from his vehicle. I also purchased an extended warranty. After reviewing all the paperwork at home , I found there were four levels of coverage. He never mentioned the lower coverage's and costs. The $299 Theft Prevention consists of a small 1" square sticker just above the VIN on the windshield and tiny numbers etched on the rear glass. No thief or police recovering the vehicle would ever look for it. The VIN does it all. I asked for a refund and have not heard back after 3 weeks. This is our third purchase here and our last. The thief here is the dealership. More