Gunter Chrysler Dodge Jeep Ram of Martinsville

I bought a new Jeep at full price from Gunter last year. Thought about trading it in on something more comfortable. The dealership I was at pulled a Car Fax to give me the trade in value. An accident was li Thought about trading it in on something more comfortable. The dealership I was at pulled a Car Fax to give me the trade in value. An accident was listed on the Car Fax showing it had happened one month before I purchased it as a new vehicle. The dealership did not disclose this to me. When I informed them of what I found out they offered to give me the same trade in amount as the other dealership who knew about the accident. I have lost value in this Jeep because of their underhanded ways. Do not trust this place to be completely honest with you. Ask them to provide a Car Fax even on a new car. More

I have been bringing my trucks to Gunter for 4 years now and have always been very satisfied with their qork and the quality of their service department. I never have to sit for hours waiting for my truck and have always been very satisfied with their qork and the quality of their service department. I never have to sit for hours waiting for my truck to get repaired or for an oil change or sticker, they are always on time with their appointments. I have dealt with Al and Donnie in the service department and I am always treated with the utmost respect They take the time to greet you and make sure that your updated with your vehicle and that your happy when you leave. I would never bring my Mopars anywhere else. I dealt with Al today and was highly satisifed. Great place..... One final thing. The entire place is spotless, no trash laying around at all. More

I always bring my 2009 Dodge 2500 Ram in for service. The service Dept, Donnie is the best. So personable and treats you with the greatest respect. Always has a smile. I have brought my truck in a The service Dept, Donnie is the best. So personable and treats you with the greatest respect. Always has a smile. I have brought my truck in a few times and what I thought was wrong, was nothing. They told me the truth about the problem and did not charge me. This time was for an alternator and it was done with hours. Great team. More

I recently purchased a 2017 BMW 330i from this dealership. It was a mistake to say the least. They were very pushy and raised the price from the one that was listed online. The sales woman was nic dealership. It was a mistake to say the least. They were very pushy and raised the price from the one that was listed online. The sales woman was nice but I wish I could remember the sales managers name, cause he was the one that was insisting that this was a great car. I insisted on adding a bumper to bumper warranty on the vehicle. They had a person that worked in the finance dept. come in and state that the car belonged to his wife and that the only reason she got rid of it was because they needed more space for grandkids car seats and that the car had been well taken care of and never had any issues. I drove the car home and it began smoking due to the fact that who ever serviced the car last did not put the oil cap on tight. Oil had blew every where. I instantly called back but they were closed and no one ever called me that following Monday. I owned the car for one week before having drivetrain malfunction light come on as well as a check engine light come on. I tried to contact the dealership and no one would call me back. I finally was able to get a hold of a service member who was very nice, James. He seems to be the only one trying to help. I told him about what was going on with the car and he did arrange to have someone come pick up the car because I live nearly a hour and a half away. They did show up to pick up the vehicle but instead of towing it back to the dealership, they drove it back. I purchased the car three weeks ago and it has been in the shop for a week now and I still haven't been contacted to discuss what ever mechanical issues that were going on. I feel as if they lied to sell the car and that now I am 100% stuck with the car that I will surely have many issues out of it. I wish I could just give the vehicle back. I would never recommend this dealership to anyone. They have no regards as to who they screw over and how badly they do it, just to get a sell. More

Dealership advertised one price and when you call they run up the price when they find out you are a qualified buyer run up the price when they find out you are a qualified buyer More

Very demanding, within minutes of us arriving they asked if I’d like to trade my vehicle, we said possibly, so they took keys to my previous vehicle to assess with no promise to trade, before even allowing if I’d like to trade my vehicle, we said possibly, so they took keys to my previous vehicle to assess with no promise to trade, before even allowing us to see the vehicle for purchase. no papers had been signed trading the vehicle, yet they would not give my car keys back once finished assessing. All my personal things still in my vehicle. Walked me out to my OWN car to unlock it for me so I could get my insurance papers. Again no papers had been signed. Sales person HAND WROTE a note saying we would buy car if payment was in such and such range that they wanted signed, would not move on until we signed said paper…. Said they could not move forward until. And they still had not allowed us to see the vehicle. Extremely unprofessional. After asking several times if we could look over the vehicle for purchase. Still did not allow us to see said vehicle until most all of the paperwork was done. Which was hours into the process. More

Everyone was very nice, accommodating, informative and courteous. They went the extra mile to make us comfortable. courteous. They went the extra mile to make us comfortable. More

Geneal is amazing. I got my back in a nice timely manner. She also recommended a tire rotation which I completely forgot about. I got my back in a nice timely manner. She also recommended a tire rotation which I completely forgot about. More

Had a awesome time there at Gunters. they have top notch Service Advisors they're. they have top notch Service Advisors they're. More

Focused on my needs completely. Great Service Advisor.I will be returning for service here. Great Service Advisor.I will be returning for service here. More