Gregory INFINITI

I purchased a 2020 Ford Escape Hybrid from Gregory Infinity on December 12 2023. At the time we purchased the car we were advised that Gregory had had the local Ford Dealer reviewed the car and every Infinity on December 12 2023. At the time we purchased the car we were advised that Gregory had had the local Ford Dealer reviewed the car and everything was in working order. When we took the car for a test drive we asked about the fact that the turn signal would work but at a very fast rate, having owned sever Ford we knew that this in the past signaled that a bulb was out. We were told it was not the situation and it was the way he newer Fords operated. We checked all of the lights and did not find anything not working. We were able to determine that the fast sound was a problem. Took the car in to Huntley Ford and were made aware that the Gateway Module along with the Body Control Module and the LED module were all either damaged or no longer working and all have to be replaced. These are all things that should have been checked out prior to the sale of the car. Beware of buying a used car from these people were lead to believe that everything had been checked out prior to our purchase. Don't take their word one anything. More

Gregory Infiniti has a very professional staff who are good to work with. They work as a team to meet customers varied needs. Recommended! good to work with. They work as a team to meet customers varied needs. Recommended! More

Not at all reputable, if I could provide a -100 (brown) stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase stars-I would! Currently have filed with the BBB and The IL State Attorney General. The GM of this dealership has fraudulently rewritten the purchase agreement 7 days after that agreed, signed, and committed purchase agreement now reflecting I owe another $500.00. The dealership is holding my title hostage attempting to squeeze another $500 from me as the GM didn't like the agreed concessions that the lead salesman/assistant GM provided during the purchase negotiation - which from what has been provided his employment has been terminated - should speak (volumes) about the dealership Code of Conduct - absolutely a big fat ZERO clearly. On top of the fraudulent business practice they have committed; On the day of taking possession after jumping on a plane to arrive at the dealership (which to provide was nearly 10 days after the primary bank wire transfer) - I arrived to a vehicle that had not been detailed, dead/bad battery, and because it was a previous smoker vehicle - the smoke odor was so bad they had to perform a cabin sanitation process to only reduce the smell. Upon inspection a cut in the front right tire sidewall was identified and they ordered a new tire. The dealership service dept installed a smaller tire than mfg guidance and smaller of course than the other 3 tires on the vehicle which is not only a driver safety issue but as this vehicle is electronic AWD introduced high risk at damaging the AWD system. After sitting at the dealership for 9hrs, the deal was done, final payment made, all documents signed and a friendly handshake with Latif I drove off into the sunset (ONLY) to have the entire TPMS sensors fail (3) miles down the road. When I arrive to my destination and feeling the vehicle pulling to the right the entire way - my assumption was it was because it had a new tire while the drivers side front was older - so common sense directed me to the tire place where I installed a new drivers side front and replaced ALL TPMS sensors. Noticing the vehicle was still pulling right I then took to alignment shop and that is when I was told that the right front tire was a smaller tire and the vehicle could not be aligned. I then went back to the tire place and had the tire replaced with the right sz tire. I then reached back to the dealership to request reimbursement for the 292.00 cost for that wrong tire they installed - THIS FOLKS is when I find out from the GM - btw NOT an honorable man as a matter of fact a crook who has clearly just engaged in business fraud - in my case. He proceeds to tell me that not only are they NOT going to reimburse me for the replacement cost of the wrong tire they installed but also that I owed another 500.00 dollars and until I pay this he will not release my title. As stated above - this has been submitted to the BBB and submitted to IL State Attorney General to begin with but not to end until corrective action, resolution, and restitution is completed. All I can say is other than the associate GM (supposedly terminated) and the junior salesman - both seemingly reputable, this dealership is worse than your typical Joes Auto Sales - Buy Here Pay Here corner lot. If there was a convenient way for me to post signage and or a one time fee for a bill board which is also not off the table warning everyone of the illegal practices at this dealership it would be more than the 500 the GM is attempting to squeeze but IMO would be worth every dollar spent! Buyers you have been warned! More

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly. job in keeping you informed, providing options and completing the service properly. More

Had a great experience with the whole process. TJ and Latiff salesman and sales manager were very helpful and knowledgeable about the QX60 and the QX80 took both suv out for a test drive liked both TJ and Latiff salesman and sales manager were very helpful and knowledgeable about the QX60 and the QX80 took both suv out for a test drive liked both drove and handled great.But in the end we ended up with the QX80 just so much room inside and out. More

Always on time, excellent service . The employees are very friendly and good at what they do. Highly recommend. The employees are very friendly and good at what they do. Highly recommend. More

They sold me a car that had severe damage and misrepresented the vehicle entirely. They lie and scam and act like toddlers to make a sale. They won't have an adult conversation to resolve the iss misrepresented the vehicle entirely. They lie and scam and act like toddlers to make a sale. They won't have an adult conversation to resolve the issue and they ignore and dismiss you. They act all high and mighty as if you mean nothing. They don't care about the customer at all. They only want your money. Horrible awful place. More

I called Friday afternoon and set up an appointment to test drive the vet next day between 11-12. I drove over an hour to get there, they knew iv lived far, and arrived at 1050 only to learn that the ca test drive the vet next day between 11-12. I drove over an hour to get there, they knew iv lived far, and arrived at 1050 only to learn that the car had been sold the previous night. They didn't bother to let me know. So I wasted over 2 hours commuting for an already sold car. A week later, I am still getting calls from them leaving voicemail how the car i was interested in was sold. Terrible communication. More

Pleasant experience for the most part. They were very transparent on the vehicle and I am please. I would definitely buy another car from them. They were very transparent on the vehicle and I am please. I would definitely buy another car from them. More