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Glynn Smith Chevrolet GMC

Opelika, AL

2.7
282 Reviews

600 Columbus Pkwy

Opelika, AL

36801

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Showing 282 reviews

March 07, 2024

They quoted a price through an IPhone text. Then deleted, erased, or unsent the message. After everything was said this $31,800 Traverse was over 40k with no rebates whatsoever. They are CROOKS More

by Rod
Recommend Dealer
No
Employees Worked With
Not sure of salesman’s name
Mar 11, 2024 -

Glynn Smith Chevrolet GMC responded

On behalf of Glynn Smith Chevrolet GMC, I would like to express our appreciation for the time you took to share your experience. It seems as though we do not have your name in our records nor do not quote prices as you described. Is it possible that you had this experience with a different dealership? Providing a positive experience is our top priority. If you would like to discuss your experience further, please reach out to me at 334-610-0676 as I would like to learn more about your experience. Sincerely, Michael Lee Business Manager

February 18, 2024

Don’t honor AD prices. Watch out for add ons(gap ins, paint protection,anything they can slip you. More

by Mulacat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Lee, Kenny Senn
Feb 21, 2024 -

Glynn Smith Chevrolet GMC responded

Thank you for providing us with your feedback. However, I am trying to find your information in our system to reach out to you directly to discuss what you have detailed in your review since it does not reflect the standard of customer service, we hold ourselves too. We do in fact honor our Ad prices and the add-ons we offer are at a convenience to the customer and some of these add-ons are required to be offered by law, but we allow all of our customers to decline the add-ons if they wish. Please contact me at your earliest convenience so we can discuss your experience in more detail and get the necessary information for our system. Sincerely, Michael Lee | Business Manager | 334-610-0676

December 27, 2023

Glenn Smith Chevrolet GMC salespeople were friendly, professional, courteous, and understanding. The salesperson who started the sale of the car had a family emergency when I went to pick up the car, More

by Happy Camper!!!
Recommend Dealer
Yes
Employees Worked With
Michael Gayles, Michael Lee
Dec 28, 2023 -

Glynn Smith Chevrolet GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Michael Lee | Business Manager | 334-610-0676

July 04, 2023

After being a very loyal customer ,3 trucks later. . I called and talked with the GM Manager about a problem with the 4th truck I brought from them. Did not help , I was told it seem like I was the onl More

by Jh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed saleman (TY) GM Manager Jared
Jul 06, 2023 -

Glynn Smith Chevrolet GMC responded

Thank you for providing us with your feedback. Our records show that we have not been in contact with you about any situation for over a year. If there is anything you would like to discuss, please feel free to contact me at your earliest convenience and we can work on moving forward in a positive direction. Sincerely, Michael Lee | Business Manager | 334-610-0676

May 26, 2023

Went in for service, had an issue that was easily taken care of. While I was waiting a member of their sales team asked if I would like to see the newer version of my car. I had time to look, but I was N More

by Billy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Norris sales , Michael Lee, Jane Heaster
May 30, 2023 -

Glynn Smith Chevrolet GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, JP Harper | Service Manager | (334) 610-0676

December 31, 2022

Worst service ever. Had an appointment yet they took people that came in after me plus they couldn’t even do what I asked them to do. Also one thing was a recall which t More

by Prich3234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Heaster, Glenn Claridy, Keith Clark, Ken Hillis, DAS Reputation Management
Jan 04, 2023 -

Glynn Smith Chevrolet GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact me at your earliest convenience to further discuss. Sincerely, JP Harper | Service Manager | (334) 610-0676

Jan 05, 2023 -

Prich3234 responded

This is just a joke. Not even everything that happened that day. They couldn’t even do what I went in for plus the minute I left the lot my right tire sensor went out. They never let GMC know they did the recall so I’m not sure they even did that. Went in for the recall and tire rotation however they didn’t do the tire rotation when I asked them to check my brakes. They then had to go back again and do my tire rotation so that means they took my tires off twice and then my tire sensor doesn’t work. I’m not even sure they they did my recall because they never notified GMC if it

Feb 02, 2023 -

Prich3234 responded

Would like to work with them but I don’t know how? No response to my complaint

December 31, 2022

The absolute worst dealership I’ve ever dealt with. They quoted me one price on a vehicle that was being delivered and then I could not get in touch with the salesman or get him to call me back. A coup More

by j
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chance
Jan 04, 2023 -

Glynn Smith Chevrolet GMC responded

We always require a deposit on file in orderto hold a vehicle. A phone call would not hold a vehicle at a fixed price If you have any questions or would care to discuss this further, please call me. Sincerely, Michael Lee | Business Manager | 334-610-0676

December 15, 2022

Terrible service and commitment to customer. Purchased a new vehicle and had a issue that the dealer should have covered under warranty. Terrible attitude. Go to another dealer. I will never ret More

by gnj0404
Recommend Dealer
No
Employees Worked With
Glynn Smith
Dec 16, 2022 -

Glynn Smith Chevrolet GMC responded

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December 15, 2022

Terrible Service and Customer Centric attitude 3 weeks after purchase. What could be handled as a warranty was rudely dismissed by the owner. More

by gnj0404
Recommend Dealer
No
Employees Worked With
Glynn Smith
Dec 16, 2022 -

Glynn Smith Chevrolet GMC responded

...

February 05, 2022

Great dealer, very helpful and curious never disappoint, fixed right the first time. Thank you to everyone More

by donkoch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jane Heaster, Glenn Claridy, Keith Clark, Ken Hillis
Feb 07, 2022 -

Glynn Smith Chevrolet GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, JP Harper | Service Manager | (334) 610-0676

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