Girard Ford
Norwich, CT
Filter Reviews by Keyword
By Type
Showing 220 reviews
Great Experience. Recently purchased 2020 F150. No pressure, just assistance. Had trade-in as well (2005 F150). While the Girard team, including Eddie and Lu Recently purchased 2020 F150. No pressure, just assistance. Had trade-in as well (2005 F150). While the Girard team, including Eddie and Luis were great to meet and work with, Junior G. was there for me through the entire process. He made the whole experience easy and stress free. He was professional in every way, answering my questions directly and providing information to help me to make my decisions. Absolutely would recommend to anyone in the market for a new or used vehicle. More
Extremely professional, no pressure. Acted as if they were hired to find me the perfect truck for my needs, then remove every obstacle so I could own it! I haven't seen this kind of awes Acted as if they were hired to find me the perfect truck for my needs, then remove every obstacle so I could own it! I haven't seen this kind of awesome service in years! Junior G. and his Sales Manager Eddie I. could not have done a better job. I will recommend this team to everyone I know. More
Bought a vehicle they were more than willing to work with me to get to the numbers that worked for me. Deal ending up falling through due to an issue with title transfer but let me say I am more than willing me to get to the numbers that worked for me. Deal ending up falling through due to an issue with title transfer but let me say I am more than willing to go back and highly recommend this dealership to anyone looking to purchase a new or used vehicle. Dealership was more than happy to give me back my car until the title issue was situated. Great people made me feel comfortable and no pressure unlike many other places. Will be doing future business with them. Also I live an hour plus away so should say something about how they treat their customers. More
Robert R the dealer made it nice easy and smooth to purchase a car for my Son. He was not pushy and helped out alot. Also Doug the manager is the best. No pressure got the job done quickly. And the fi purchase a car for my Son. He was not pushy and helped out alot. Also Doug the manager is the best. No pressure got the job done quickly. And the finance guy was great also. Good job fellas. Great team I buy all my cars there. More
I used this dealer for my routine services an thought i could trust them with my 2017 Lincoln MKZ. My check engine light came on at 70,000 miles and I was told i needed new spark plugs. 500 dollars and one could trust them with my 2017 Lincoln MKZ. My check engine light came on at 70,000 miles and I was told i needed new spark plugs. 500 dollars and one week later the engine light was back on. Now i am told I need a new engine. It is under warrenty so we say lets get it done. 3 days after getting my car back I am on my way to Baltimore to board a cruise for my 50th birthday when my car starts smoking immensely and the thermostat reads Hot. I had to pull over on the busy freeway with a 3 year old and 5 year old in the back seat. My coolant was leaking all over ground and I had to have my car towed to a ford dealer in Maryland. Turns out the coolant hose was not put on correctly from the engine replacement. 873.00 it cost to fix and Girard Ford would not pay me back on penny. I trusted this dealership and I thought customer service meant something to them. Everyone one makes mistakes we are all human but it is inhuman to know you are in the wrong and not try to make it right. This company did not even offer me an apology and the service manager refused to even speak to me. More
Sales Manager Manny and his Girard Ford team worked together great. Like a well oiled machine. We are so happy with how the process was handled, with Luis's help, and drove out with a great great deal together great. Like a well oiled machine. We are so happy with how the process was handled, with Luis's help, and drove out with a great great deal and big smiles. Happy Holidays More