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Gerry Raymond Chevrolet of Fairmont

Fairmont, WV

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2 Reviews
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1229 Country Club Rd

Fairmont, WV

26554

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Showing 2 reviews

May 08, 2023

First time visiting this dealership on Saturday to trade in two vehicles and purchase a new one. They made an offer on each vehicle, which I accepted after some small negotiations. The offer was verbal a More

by Anthony A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rod
May 10, 2023 -

Gerry Raymond Chevrolet of Fairmont responded

Thank you for your feedback. We are familiar with this situation as we had advised that any deal was contingent on our wholesale buyer paying for the truck to be traded in. The wholesaler would not agree to the value as we had hoped as the vehicle has damage. It is not our intention to disappoint or frustrate our guests. If there is anything that we can do to regain your business, please contact us directly. Sincerely, The Anthony Chevrolet Team, (304) 366-3500

May 10, 2023 -

Anthony A responded

No one advised of any "contingency." You made an offer BEFORE you talked to your wholesale buyer. After you spoke to your wholesale buyer, your words were, "I'll honor my offer, I'm just gonna have to squeeze more out of my buyer." Rod and I shook hands on the agreed upon number and we were only awaiting financing because the deal was made late on Saturday. I drove back there Monday morning to finish the finance paperwork and you failed to honor your word. Your continued lying further demonstrates your lack of integrity and why your business should be avoided.

September 16, 2019

Dan needs a raise for how much they took me for! I brought my Colorado into them for the airbag light. It spit out the code for the passenger airbag connector or/and airbag. I chose just to replace t More

by Br1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan, Robert
Sep 25, 2019 -

Gerry Raymond Chevrolet of Fairmont responded

That is not the kind of experience we seek to provide, Scott. Please contact us when you can so we can address this together. Sincerely, Anthony Chevrolet Cadillac Team, (304) 366-3500