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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.5
1,404 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,404 reviews

April 30, 2024

My Service Advisor was Ann Marie Roebuck and the service was great. I always ask for her. She does a great job. More

by janridings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison, the Service Manager is very good at his job.
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Apr 30, 2024 -

Germain Toyota of Naples responded

We're so glad to know that Ann Marie is consistently providing you with great service at Germain Toyota of Naples. We appreciate your loyalty and look forward to serving you again!

Helpful
April 30, 2024

I’m from out of town. The service department checked out my car without an appointment and addressed my concern about a flat tire in a very timely manner! More

by Visitor from
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Apr 30, 2024 -

Germain Toyota of Naples responded

We're glad we could assist with your car troubles during your visit to our city! Our team at Germain Toyota of Naples always strives for efficient and quality service. Safe travels back home!

Helpful
April 30, 2024

Germain Toyota is the best. they have really good customer service .the way the organize the service More

by mackenzymerius1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
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Apr 30, 2024 -

Germain Toyota of Naples responded

Thank you for choosing Germain Toyota of Naples, we appreciate your positive feedback!

Helpful
April 26, 2024

My experience was horrible. They did not speak to at all prior to taking my vehicle. I had to chase the manager of the dealership to find out what they were doing with my vehi More

by wyngarrity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Detri
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Apr 28, 2024 -

Germain Toyota of Naples responded

I'm truly sorry to read about your experience. Communication is key in our business and it's clear we fell short during your visit, which isn't the standard we aim for. I'd like to learn more about this situation and see how we can make things right with you. Please reach out at a time that works best for you so that I may assist you further. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

Helpful
April 24, 2024

Very efficient process and courteous personnel. Happy a shuttle service was available. They even ran my car through the car wash at the end. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Apr 24, 2024 -

Germain Toyota of Naples responded

Peggy, we're glad to know you found our process efficient and appreciated the shuttle service at Germain Toyota of Naples. We always aim for a complete customer experience - clean car included! Thanks for your review!

Helpful
April 23, 2024

He treated us very kind and with a lot of patience. He is a really nice seller. More

by Enrique
Recommend Dealer
Yes
Employees Worked With
Josh James
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Apr 24, 2024 -

Germain Toyota of Naples responded

Enrique, we're thrilled to see this praise for our team at Germain Toyota of Naples! Thank you!

Helpful
April 23, 2024

Great attention specifically from Guillermo and Ray . They tried to adjustment our expectations .Both are amazing salespeople More

by Tania
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guillermo and Ray
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Apr 23, 2024 -

Germain Toyota of Naples responded

Tania, we're so glad to know that Guillermo and Ray were able to assist you at Germain Toyota of Naples. Thanks for the shout-out!

Helpful
April 23, 2024

The Best, Damien does a great job. I would refer him to anyone I know and everyone More

by Embossme2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
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Apr 23, 2024 -

Germain Toyota of Naples responded

Thank you for leaving Germain Toyota of Naples a five-star review! We are thrilled that Damien did an excellent job.

Helpful
April 21, 2024

I had the best experience at Germain Toyota of Naples. From the moment we walked in the dealership- we were greeted and introduced to Rony Levy-Salesman. The whole process from start to finish was smoot More

by mincione_carmen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rony Levy, Nick Bastone
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Apr 22, 2024 -

Germain Toyota of Naples responded

We're delighted to know that you had a smooth and enjoyable experience at Germain Toyota of Naples! It's great to see Rony and Nick provided the top-notch service we aim for. Enjoy your new Toyota Camry SE — we appreciate all recommendations!

Helpful
April 20, 2024

Fast, efficient and informative. Great experience! I’m sorry but making us type at least 15!words is weird. More

by ebclassics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
Report | Print
Apr 22, 2024 -

Germain Toyota of Naples responded

We're glad to know you had a fast, efficient and informative experience at Germain Toyota of Naples! We appreciate your feedback. Safe travels in your new vehicle!

Helpful
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