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Germain Honda of Naples - Service Center

Naples, FL

4.9
501 Reviews

501 Reviews of Germain Honda of Naples - Service Center

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April 29, 2024

Landon Bates was a great service advisor. Kept me informed of the service on my Honda Pilot, very personable and I appreciated his service. More

by jhomstad0730
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Apr 30, 2024 -

Germain Honda of Naples responded

We're glad you felt well accommodated and informed during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, James Koser General Manager

April 26, 2024

Very personable sales and service personnel. Could have better communication between sales, service, and management. More

by gcharlton1218
Recommend Dealer
Yes
Employees Worked With
Jeanne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Bates
Apr 29, 2024 -

Germain Honda of Naples responded

We thank you for your business and feedback. Our team is always open to hearing from our guests and appreciate them sharing any comments or suggestions regarding their experiences with us. Best Regards, James Koser General Manager

April 25, 2024

This dealership is outstanding and laser focused on providing great service at a great value. Our service adviser, Josue Quintanilla, was awesome in keeping us informed and precisely setting expectatio More

by tmgco2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Apr 26, 2024 -

Germain Honda of Naples responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Josue provided you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, James Koser General Manager

April 23, 2024

The Service staff was very helpful, knowledgeable and very customer focused throughout the entire service process. More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates was extremely customer focused and went out of his way to ensure an outstanding customer experience.
Apr 23, 2024 -

Germain Honda of Naples responded

We strive for 100% satisfaction, and it is great to see you had such a positive service experience at Germain Honda of Naples. We hope you have a great day! Best Regards, James Koser General Manager

April 22, 2024

Landon provided Quick service way above and beyond. After limping into the dealership without an appointment we were given prompt service. There was an issue with our vehicle apparently due to imprope More

by Kiatipis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Apr 22, 2024 -

Germain Honda of Naples responded

Our team is happy to know we were able to assist with this unforeseen service concern and that Landon helped alleviate any further concerns working directly with the prior servicing dealership. We are pleased to know that our team was able to get you safely back on the road. Please let us know if you need anything further. Best Regards, James Koser General Manager

April 20, 2024

I’ve been buying my cars here since 1993, and I’ve always enjoyed working with the employees. John Nelson was extremely helpful and friendly, and he kept in constant contact with me to update me on the work More

by AJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nelson
Apr 22, 2024 -

Germain Honda of Naples responded

It's great to hear from you! We're glad you continue to have excellent service experiences with us, and that John made sure that you and your Honda were well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, James Koser General Manager

April 18, 2024

The service department is very good at this dealership. They are very courteous, professional and knowledgeable. Christian Marimon is an excellent advisor and wonderful to work with. More

by Cathy H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Marimon
Apr 23, 2024 -

Germain Honda of Naples responded

Thank you so much for taking the time to leave this excellent review for Christian. We really appreciate your support and help in sharing the word about us. We’re so happy to have you as part of our family. Best Regards, James Koser General Manager

April 18, 2024

Everyone was very helpful setting up my service appointment, checking in, keeping me informed of the progress of my service, and final checkout and payment. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Lee
Apr 23, 2024 -

Germain Honda of Naples responded

Creating positive experiences is very important to us and we’re so glad we’re able to help out. Thank you so much for making our job wonderful. Best Regards, James Koser General Manager

April 15, 2024

My service advisor, Eddy Lee, was terrific / very responsive and courteous. He walked me through the issue with my car and was able to secure a loaner to use. Eddy kept me up to date with the status More

by Rob from Naples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Lee, Matt
Apr 23, 2024 -

Germain Honda of Naples responded

Thanks so much for your thoughtful feedback! We're happy Eddy handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, James Koser General Manager

April 15, 2024

I’ve been a customer with Germain Honda for years snd they are the best including my service advisor Dave Doden More

by Ignelzij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Germain Honda of Naples responded

Your continued business and kind words are greatly appreciated. See you next time. Best Regards, James Koser General Manager

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