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Germain Cadillac of Easton

Columbus, OH

4.0
412 Reviews

4200 Morse Crossing

Columbus, OH

43219

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Showing 412 reviews

January 30, 2024

Make it back to you and keep in touch with you everyday you can't ask for much more than that More

by tomjudymurn
Recommend Dealer
Yes
Employees Worked With
Robert Redman
Jan 30, 2024 -

Germain Cadillac of Easton responded

Thank you for sharing your positive experience with Robert. We know he enjoyed assisting you during your visit. If you need anything further, please do not hesitate to let us know. Best Regards, Kenny Quinn General Manager

June 18, 2023

Corey was great to work with. He made the process go quickly and smoothly. Every staff I encountered during my purchase was friendly and professional More

by CeeCee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey
Jun 19, 2023 -

Germain Cadillac of Easton responded

CeeCee, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent sales experience we strive to provide all our customers. We look forward to working with you again in the future. Enjoy the road in your pre-owned car. Best Regards, Kenny Quinn General Manager

March 17, 2023

Great salesperson and finanace mgr to work with car was detailed and clean. They did a couple small touch up on paint issues with no questions. Also Provided a full tank of gas and a full over inspection More

by Ohioguy57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lynn Romer, Zachary Nugen
Mar 20, 2023 -

Germain Cadillac of Easton responded

Thank you for your positive review. We're glad to hear that you found our team here at Germain Cadillac of Easton so helpful in the purchase of your pre-owned vehicle. We do hope you will visit us again for sales or service Take care! Best Regards, Kenny Quinn General Manager

Mar 20, 2023 -

Ohioguy57 responded

Mr. Quinn, I haven't bought a car from a dealership in almost 20 years as I usually buy from private owners, but working with Lynn and Zach was very easy and appreciated. They were both straightforward, professional and listened to my needs and answered all my questions. The car was detailed and beyond clean in all aspects and them working with me for the small paint repair was much appreciated ! Thank you again.

January 23, 2023

Service is sub par. Treat you like a car dummy. Tell you things that aren’t true just to get rid of you More

by Chip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent Thomas, Troy Almanson
Jan 24, 2023 -

Germain Cadillac of Easton responded

Chip, We apologize for the inconveniences you experienced during your service visit. It is our goal to provide a high quality and helpful experience every time a customer is in for service. However, unfortunately it sounds as if that standard wasn’t met. Our Service Director is Troy Almanson, and he would very much like to speak with you regarding this matter. Please give Troy a call at 614-383-4825 or email him back at talmanson@germaincars.com with the best time to contact you. We'd very much like to see how we may assist with your concerns. Best Regards, Kenny Quinn General Manager

August 31, 2022

Never heard a word from them. Even tried their website and never got a response More

by Rts122002
Recommend Dealer
No
Employees Worked With
Noone
Aug 31, 2022 -

Germain Cadillac of Easton responded

We are disappointed to learn of your sentiment. A representative from our sales team has reached out to you at the email address you provided on three separate occasions. We will be happy to have our team attempt to make contact again. Best Regards, Kenny Quinn General Manager

May 08, 2022

The ability to work with a customer Does not exist, I told you that I was very interested in the Toyota several days I tried to get together with the salesman and I told him I drive a semi truck, not alw More

by ekleberry1951
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wes Echols
May 09, 2022 -

Germain Cadillac of Easton responded

We are sorry to learn about your disappointment with our dealership. Due to the high demand for our pre-owned inventory, we do not hold inventory and it is available on a first-come-first-serve basis. Unfortunately, before you were able to arrive at the dealership another customer purchased the vehicle of interest. Our team would be more than happy to assist you in finding another vehicle that meets your needs. Best Regards, Kenny Quinn General Manager

March 20, 2022

My grand-daughter Kaitlyn was buying her first car ever, a few weeks ago. Adam was so kind and helped us navigate the system. He made that experience wonderful for us both. Debbie Brown More

by debbiebrown
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Gentry
Mar 21, 2022 -

Germain Cadillac of Easton responded

Debbie, Thank you for taking the time to leave us this 5-star review and for providing positive feedback. When we receive such positive feedback, we rest knowing that we have done our jobs well. We appreciate having the honor of working with Kaitlyn on the purchase of her first car. Best Regards, Kenny Quinn General Manager

February 09, 2022

Germain Cadillac offered an exceptional buying experience, especially given it was done virtually and from out of state. Mike Perkins was friendly and responsive to work with. Zach Nugan exceede More

by chodits
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Perkins, Zachary Nugen
Feb 09, 2022 -

Germain Cadillac of Easton responded

Congratulations on your new vehicle! We are so glad that we had the chance to do business with you, and we are thrilled that Mike and Zach could make your experience so seamless- from beginning to end! They will be honored to know how greatly you valued their assistance, and we wish you the safest of travels- on behalf of them and the entire team! Thank you so much for choosing Germain Cadillac of Easton! Best Regards, Kenny Quinn General Manager

August 13, 2021

Germain Cadillac Easton salesman Wes Echols made me sign a title in November 2020 and now in August 2021 and there was no notary present a car has been put into my name illegally by force from this man. I w More

by fraudulent reporting
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
notary, Wes Echols
Aug 17, 2021 -

Germain Cadillac of Easton responded

We have received your concern and appreciate your feedback.

Aug 17, 2021 -

fraudulent reporting responded

thank you and respect that the notary and salesman will be investigated. this is BMV felony and the notary should lose her license

Aug 18, 2021 -

Germain Cadillac of Easton responded

Feedback received

May 26, 2021

Adam was friendly and efficient making this the most seamless car buying process I have had. Knowledgeable about the industry but also the entire team collaboration was excellent. More

by blake.doty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Gentry
Jun 01, 2021 -

Germain Cadillac of Easton responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Adam and our team were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future! Best Regards, Kenny Quinn General Manager

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