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Gerald Nissan of Matteson

Matteson, IL

3.3
168 Reviews

5513 Miller Circle Dr

Matteson, IL

60443

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168 Reviews of Gerald Nissan of Matteson

August 28, 2023

Easy dealership. Everyone was straightforward and not pushy. Answered any questions I had and everyone was very patient! More

by Ashr85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Lopez, John Murphy
August 02, 2023

Easy to work with and friendly people as soon as we walked in the door . More

by Beckykuczmanski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Logan, Michael Bennett
July 17, 2023

Out of every single dealership I have ever visited, this was the worst experience I have had-- by far. To say Hawkinson Nissan is a nightmare, would be offensive to nightmares. More

by jakaimartin
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
ANTHONY ADAMS, FRANCISCO ORTEGA absolutely HORRIBLE , John Murphy
Jul 20, 2023 -

Gerald Nissan of Matteson responded

That is not how he conducts business Jakai. Give me a call and let us try to make it right. -Cesar, Customer Relations Manager 708-720-8900

April 01, 2023

My wife went in for an oil change and tire rotation, drove the car home saying the car was making a loud noise, after I did an inspection I found both front rim lug nuts were loose. I had to take my car More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel service manager
Apr 01, 2023 -

gabriel responded

My wife went in for an oil change and tire rotation, drove the car home saying the car was making a loud noise, after I did an inspection I found both front rim lug nuts were loose. I had to take my car back to make sure nothing was damaged. thank God my wife was not in a serious accident. BE CAREFUL PEOPLE

March 15, 2023

My husband and I walked in with a price in our head and a check waiting for us at the credit union. All we asked for was a good deal. We were told there were no incentives being offered and no deals availab More

by bookie923
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anthony
Mar 17, 2023 -

Gerald Nissan of Matteson responded

We appreciate you taking the time to share your experience. This information was passed along to the manager and we will take steps to ensure this doesn’t happen again. We hope we can earn your business back in the future. Thank you for your feedback. Sincerely, John Murphy, Customer Relations Manager 708-720-8925

March 03, 2023

We went to Hawkinson to look at a used car. Anthony Adams was a great salesman- he gave us the keys and told us to enjoy our ride. We decided to buy the car. The actual buying experience- well, More

by B T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Adams
Mar 08, 2023 -

Gerald Nissan of Matteson responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, John Murphy, Customer Relations Manager 708-720-8925

January 27, 2022

Josh was great to work with, he actually knows what he’s talking about. Plus he had a pleasant scent to him. More

by berkowicz_andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 01, 2022 -

Gerald Nissan of Matteson responded

Thank you for this amazing review! We really appreciate your business. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

November 29, 2021

Great experience in the new express service center. Got in at my scheduled time and out sooner than expected. Can was also clean when it was returned. Brandon was very pleasant. More

by angiec2164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Peterson
Dec 01, 2021 -

Gerald Nissan of Matteson responded

Angie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

November 17, 2021

It was wonderful working with Jessica, she was professional and thorough. I told her what I was expecting and she delivered it. I did not spend a whole day at the dealership, was the shortest stay More

by taffyhoward
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Savoie
Nov 22, 2021 -

Gerald Nissan of Matteson responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

September 20, 2021

Excellent dealership, Sales and Service are outstanding. I bought my last three cars here oh, and that's the reason I keep coming back More

by Richard Adler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hawkinson, Jim Hawkinson, DAS Reputation Management
Sep 23, 2021 -

Gerald Nissan of Matteson responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

Sep 23, 2021 -

Richard Adler responded

And thank you

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