George Gee Kia CDA - Service Center

Horrible customer service from their service department. I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I I took my 2016 Sorento in to get the Theft recalls addressed and have them check a coolant leak which is covered by the new “Extended Warranty” I was sent by Kia. Kia has realized after 7 years that head bolts ripping out of the block causing a Head Gasket Failure is something they actually owned and should address. Based on this, I take my vehicle in and they diagnose that there is a leaking water pump and Radiator hose. Per the letter from Kia: “If, at any time within the extended warranty period, you experience a coolant leak, coolant smell, and/or engine temperature indicator near “H” mark on the instrument panel cluster, your Authorized Kia Dealership will diagnose the cause free of charge to you. “ (Actually bolded and underlined in the letter.) So after they diagnose the water pump they proceed to tell me that I have to pay the Diagnostic fee due to the cause being the water pump and not the head gasket. I disagreed based on the clear coverage and wording from Kia above noting that the diagnosis was for a coolant leak not specifically for a head gasket. The Service Manager (Chris) dropped the charge to $70 for the diagnostic and noted in the service ticket that I refused to pay the charge and that they “will no longer continue business with customer.” This whole incident goes beyond the total lack of support and resolution to my ongoing coolant / head gasket issues I have had on my Kia Sorrento for over 2 years. If a dealership is not going to support the customer, or their manufacturer, with even the most basic of support and customer service, then I don’t think people should do business with that dealership. Similarly, if this is how one dealership in the network (George Gee) is willing to treat a customer, then you can assume the whole network will do the same. To be clear I involved the GM (Brian) of the dealership in my communication, and this was still the end result after at least twice to discuss an alternate solution or resolution path. Lessons learned. • Don’t buy a Kia…. Ever • Don’t do business with any George Gee Dealership. Which should not be an issue since they don’t want me to do business with them anyways. If a new car dealership is willing to “fire” a customer over $70, then I would be very concerned about expecting any real customer service from them. More

Dan Winters had a great attitude, energy, smile, and personality that made me feel welcomed at George Gee as a customer! He was very helpful, and kind! personality that made me feel welcomed at George Gee as a customer! He was very helpful, and kind! More

Kiara communicated very well and that's half the challenge when it comes to service issues and having problems. Working with somebody that will communicate and go the extra mile to make sure I know challenge when it comes to service issues and having problems. Working with somebody that will communicate and go the extra mile to make sure I know what is going on and she did that. More

Good job. One complaint. They didn't call me when the truck was done. I had to call them One complaint. They didn't call me when the truck was done. I had to call them More

Great job on the exterior detail on my FJ cruiser. I would highly recommend your dealership for anybody that would need a detailed job on their vehicle I would highly recommend your dealership for anybody that would need a detailed job on their vehicle More

This whole process has been very smooth and everything has been explained in great detail. has been explained in great detail. More

The dealership was very Professional, timely and accommodating The staff was very friendly and outgoing accommodating The staff was very friendly and outgoing More

Kind and very helpful. Oil change done and the car washed. Also provided refreshments while we waited. Oil change done and the car washed. Also provided refreshments while we waited. More

Well they showed me the video of what needed to be done but didn't tell me how long it would take for them to get it done so I sat. There for 2hours and 15 minutes with that being said (4 being good) they but didn't tell me how long it would take for them to get it done so I sat. There for 2hours and 15 minutes with that being said (4 being good) they weren't rude however Disrespectful of my time More