Gateway Kia Warrington

Do Not deal with this dealership. complete lies re: refunds. cannot get straight answers keeps lying & making up useless excuses for refunding money they are holding for 7 wks. complete lies re: refunds. cannot get straight answers keeps lying & making up useless excuses for refunding money they are holding for 7 wks. More

This dealership, especially sales manager Al is the biggest rip off. Lease end buy out tried to rip me off. Still trying to buy the car out. BEWARE biggest rip off. Lease end buy out tried to rip me off. Still trying to buy the car out. BEWARE More

Updated: 6/24 12:30pm. My car won't start again. I had to jump-started it like before. Called the service department, and he said he would have George, the service advisor, My car won't start again. I had to jump-started it like before. Called the service department, and he said he would have George, the service advisor, get back to me on Monday. I knew they didn't fix the problem. I did my own research. It seems like online googling has more knowledge than their trained technicians. Wasted my 3 and half hours time yesterday sitting in the waiting area. This is unacceptable! This is a lemon car. --end of update---- I thought 3rd dealership was a charm, but obviously not. I called in 3 weeks ahead to schedule my repair. My ev6 with less than 20k mile needs jumped start every single time when I want to drive it. For some reason, the 12v battery won't take any charge. Brought my car here, no loaner, no exact time it needs for repair, waited freaking 3 and half hours, then tell me the car won't charge itself because of bunch error codes. we had erased all the codes, charged your battery, and you're good to go. xxx, that needs 3 and a half hours to do. Car has those codes because of faults with the car to begin with. Kia is a piece of junk. Every kia dealership I went to has a whole role of ev6s with a markup of $4000 sitting in the lot. I'm the only one stupid enough to buy kia for an experiment. They can't even fix the car they make, especially evs. Listen folks, kia sucks. Services, showrooms, last but not least, their own cars. More

The sales people are liars. They'll get you to lease a car and tell you at the end You can buy it for 15000 but in reality when you go to buy your lease they Jack the price up They'll get you to lease a car and tell you at the end You can buy it for 15000 but in reality when you go to buy your lease they Jack the price up and say oh we can't be held at any verbal commitment. Never again will I go there. Disgraceful More

Wow, the old car dealer stereotype is still alive and well!! Tried to sell me on a 'lease to own' at 0% financing. First, salesperson told me that it's 'illegal' to offer less than 5% financing unless it well!! Tried to sell me on a 'lease to own' at 0% financing. First, salesperson told me that it's 'illegal' to offer less than 5% financing unless it's a lease, though I've already seen 3 commercials today offering 2.9% for a sale, including from KIA!! Next, after making a 'gentlemans agreement' with the finance guy for $22,500 "out the door" with a set payment of $392, the numbers came back with me paying a total of $19,200 over 4 years with 0% financing, and then still having a 'residual' of $10,700 left to pay off at the end.! Go ahead, do the math--that would be paying almost $30,000 for a car that was promised for $22,500 TOTAL. Real 'gentleman' I was dealing with. Gateway Kia are a bunch of crooks, Especially the finance guy who actually acted Upset at ME for calling him out and stopping the deal. I absolutely suggest staying away! More

I’ve been reaching out to all the Kia dealerships within 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then 2 hours of me looking for a specific car. Kayla was awesome to deal with and a great help in confirming the car I’m looking for was on location! Then I was transferred to Alex for the sales process and the whole experience ended in a disappointing 30 seconds. He asked when I could come and I said I could be there the next day. Then when I asked about the price he quoted me 10K over MSRP. He said I should be getting a lot for my totaled car so he couldn’t give me a deal. Assumptions are always so helpful. I said I’m not looking to pay that much over MSRP and then he said good luck with that and hung up. Easily the rudest, cockiest, and most arrogant salesperson I’ve had the pleasure of speaking with thus far. Thanks, Alex! P.S. I reserved my K5 with a different dealership at MSRP. More

Today I went in to the dealership to buy out my lease, purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had purchase the car outright. Price quoted was $4,000+ more than the residual, which was my only responsibility, plus taxes, tags, etc. Argued we had a legally binding agreement and they throw on these extra obligations, i.e. safety check for liability. They inspected my car in February....no need and I am not responsible. Buy out is "as is...where is", so that is xx. When I refused to pay what they requested, refused to further show me the paper with the numbers on it. I found through Kia finance there is a third party option, but that takes a couple of weeks. Bergey's in Lansdale has a better offer, but they are two months out with lease buy outs right now. In the end, I called consumer protection, went back to the dealership, spoke with the manager, who asked if I would be willing to pay $2,000 over....NO, I will pay what I am legally obligated to pay per my contract! He will consult with owner if they will do an exception (not an exception, I am under no obligation). If I am not able to do the buyout on Monday per the contract (and per consumer protection, I do not have to do any docs through the dealer, can go to any tags place for much less), I will start the formal complaint process. In recent weeks, despite having a lease due soon, I was refused test driving a car because I was not a guaranteed sale in the near future, I was made to come in for a buyout price that they can quote over the phone, they just wouldn't. Market addendum pricing is WAY over that of other dealerships, up to $10,000 added on price of the car. Loved my Kia, shady tactics. Will never go there again. Lost someone who would have been a loyal customer. Sad how many people may have fallen for their tactics. More

Please heed all of the negative reviews. This dealership is the worst. My lease is up and I want to purchase the car. According to the contract it should cost the residual, a $500 lease term This dealership is the worst. My lease is up and I want to purchase the car. According to the contract it should cost the residual, a $500 lease termination fee, plus applicable taxes, title and transfer fees. Kia is not licensed to sell cars direct to consumers in PA, so I have to go through a dealer. Gateway's 'offer was $3000 more than I expected to pay. When I pointed that out, I was told that facilitating the sale was creating work for them and they expected to be paid for it. They are entitled to something but processing some paperwork hardly seems to be worth 3 grand. They told me to try my luck at another dealership. I told them to f*k off. The whole vibe of this place is shady. Avoid it if at all possible. More

Our experience was too notch. Hez was knowledgeable, honest and patient. He made the entire process enjoyable and easy. Hez was knowledgeable, honest and patient. He made the entire process enjoyable and easy. More