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Garcia Cadillac of Albuquerque - Service Center
Albuquerque, NM
16 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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16 Reviews of Garcia Cadillac of Albuquerque - Service Center
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December 28, 2023
I took my 2020 CT four and they wrecked it put me in a Subaru has a loaner Subaru has a loaner More
by Cochicalderon
Helpful August 29, 2023
Scheduled a parts recall installment. Dropped car off only to have them call and say my parts ordered were used on another car. No apology just 'we have the parts on order to reschedule w Dropped car off only to have them call and say my parts ordered were used on another car. No apology just 'we have the parts on order to reschedule w you'. And the dealership has no loaner cars so I'm stuck without a car. A terrible experience of carelessness and callousness. 😡 More
by KDE
Employees Worked With
Levi
February 24, 2023
I have a 2019 Cadillac XT4 that has 28k miles on it. Cadillac says that have a 50k bumper to bumper warranty but the unhelpful service manager at Garcia Cadillac Tim Combs is unresponsive and unable to Cadillac says that have a 50k bumper to bumper warranty but the unhelpful service manager at Garcia Cadillac Tim Combs is unresponsive and unable to explain why flaking on a window pillar was supposedly denied by Cadillac and Cadillac is unwilling to send me the details of the claim. Tim blames the flaking due to going through the car wash. This vehicle has never been through a carwash, and has only been hand washed. Then it was the chemicals that were used to hand wash, that does not make since because the other 2 vehicles I own do not have this problem. The Cadillac warranty is worthless when the Cadillac dealership network is unwilling to facilitate. Goodbye Cadillac, I will sell this XT4 and never purchase another Cadillac. More
by Leland
Employees Worked With
Tim Combs
November 28, 2022
I've bought several Cadillacs from this dealership. I like the cars but more importantly the customer service as always been exceptional. For at least the last year the service department has been ho I like the cars but more importantly the customer service as always been exceptional. For at least the last year the service department has been horrible. Long waits with employees standing around (or playing games on their phone/computer), I've been yelled at, etc. When I contact the service manager it's nothing but excuses and it's worse the next time I need servicing. We were planning to buy another Cadillac but will be switching to something else because of this. One other issue: we needed servicing on our battery. I called and called for an available appointment but servicing couldn't get me in for a while after I called. I had taken my vehicle in for the same issue several times before and was told no nothing was wrong. When they finally found the problem they charged me for it because (my warranty expired the day before). Just more of the same thing. More
by LisaG
Employees Worked With
Servicing
September 16, 2020
Worse service in Albuquerque. I have an extended warranty with them and they lied to me about being able to provide service for a broken strut. The service tech said the warranty wouldn't cover the strut unl with them and they lied to me about being able to provide service for a broken strut. The service tech said the warranty wouldn't cover the strut unless it was leaking and gave me a lot of misinformation. Things such as he couldn't get the parts. All lies. I called the insurance company and they covered my problem with Meineke. They are just lazy and liars. The insurance paid Meineke $900.00 that would have been paid to Garcia Cadillac. More
by cobrablues
August 26, 2020
I don’t know if anyone actually reads these reviews but the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging of the service department here was wonderful to our family. We were traveling Route 66 in our new Cadillac XT5 and the front lower grill was hanging off. We left messages for Garcia Cadillac and they actually called us back and told us to come on by. In less than 15 minutes, they had us back on Route 66 and they refused to accept anything from us. They just told us to have a nice Road Trip. Business is tough all over with the pandemic but this dealership kept their ethics and their random act of kindness made our trip. We were stunned by their kindness and wanted to make sure we trumpeted it. These are food people. More
by Michele
Employees Worked With
Tim (We Think)
