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17 Reviews of Gale Toyota - Service Center
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January 23, 2024
Being new to the area, I needed to decide where I would have my RAV serviced. I first spoke with Jacob to make the initial appointment and felt very confident and comfortable with my decision. Unfortunat have my RAV serviced. I first spoke with Jacob to make the initial appointment and felt very confident and comfortable with my decision. Unfortunately, I was running late from a previous appointment when the time came and I attempted to make a change.. That part was difficult as they were very busy, but eventually, they were able to fit me in the next morning. Jacob greeted me professionally and proficiently when I walked through the door. He walked me through the process and made sure I was comfortable while I waited. When the work was completed, every item I mentioned was attended to and he went the extra distance to make sure that I was familiar with the onboard system after listening to all my frustrations. I was very impressed and unexpectedly comfortable. Jacob made me feel as though I had been going there for years. He instilled a sense of trust in me by listening and following through with what he said he would do. Richard also greeted me when I first arrived and provided me with information that he researched to address questions I had after speaking with me the day before. The greeting was very warm, friendly, and informative. More
by cindy.heffernan
Helpful January 16, 2024
Great service ,great people , and great vehicles ! I will definitely be back there for all my service needs !!! I will definitely be back there for all my service needs !!! More
by chrispy.2015
Employees Worked With
June 08, 2022
Bad experience when I went to get my tire checked out for a leak. Jeffery at the counter did not come to tell me that they found the hole in the middle and took out the tire and damaged it on the rim. They a leak. Jeffery at the counter did not come to tell me that they found the hole in the middle and took out the tire and damaged it on the rim. They put the spare tire and then came to tell me. He said since there is a hole near the rim it cannot be repaired. I asked him why didn't he tell me before taking out the tire. Very unhappy with their behavior. Bad technicians and customer service. More
by rayshare7
August 31, 2021
The service was excellent. My car was service in record time and very friendly service. The price was very reasonable. Will definitely be back when my car needs service. time and very friendly service. The price was very reasonable. Will definitely be back when my car needs service. More
by Glinkkila
Employees Worked With
November 20, 2019
Top notch service! Today was my third visit to Gale Toyota and once again, I am very impressed by their customer service and repair of my Toyota Tacoma. Their estimate o Today was my third visit to Gale Toyota and once again, I am very impressed by their customer service and repair of my Toyota Tacoma. Their estimate of cost and time to repair was spot on and the waiting room was comfortable and Internet access perfect so I could work while I waited. Thanks for making this easy. I’ll be back. More
by Cathy_wynne
November 06, 2019
Visit David and Doug were very helpful and explained everything to me .Pleasure working with them .Overall service was great and i will definitely recommend David and Doug were very helpful and explained everything to me .Pleasure working with them .Overall service was great and i will definitely recommend Gale Toyota to my friends and family. Keep up the good work guys More
by G Miller
October 17, 2019
Superb Service Department!!! We buy our cars at Gale Toyota because of their outstanding Service Department, specially Rich. I have bought my cars at Gale since 2004!!! Excellent We buy our cars at Gale Toyota because of their outstanding Service Department, specially Rich. I have bought my cars at Gale since 2004!!! Excellent customer service and superb mechanical competence! Thank you Richard for all these years of taking care of my cars in a very honest and competent manner!!! The entire Service department is customer oriented. More
by Satisfied customer
Employees Worked With
October 12, 2019
Toyota RAV4 John is a great salesman to work with. The whole process went smooth and I didn’t feel pressured to buy. I am very happy with my RAV4. John is a great salesman to work with. The whole process went smooth and I didn’t feel pressured to buy. I am very happy with my RAV4. More
by Kerry
Employees Worked With
Jonathan Testa
March 07, 2019
MAJOR DISAPPOINTMENT Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and Brought my 2018 Tundra 1794 in because the battery died again. I was told I did not drive my truck enough 5016 miles to keep the battery charged, and that I should drive it more or buy a battery tender for it, I was told because it has computers on the truck that suck the battery down. I am confused that at over $60,000.00 for a truck they suggest a battery tender, I start this truck every other day and let it run for 20 minutes, besides some driving. I AM NOT HAPPY WITH THE SUPPORT FROM THE SERVICE DEPT. I mean do they start their inventory every day or have battery tenders on all of them? More
by brucehm
Employees Worked With
February 01, 2019
Extremely bad customer service by sales manager (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely po (Update below original review) Original Review January 2019 Usually pretty decent experience with recalls. Yet latest experience was extremely poor. Specifically a dead battery when my wife came to pickup our vehicle that had a recall completed the day before by Gale Toyota. (This is a 2012 vehicle with regular maintenance done to it that had no problem starting in colder weather leading up to recall). instead of addressing issue they simply gave my wife a jump and sent her on her way. Sure enough at next stop at costco - car would not start. Initial service rep I spoke to after hearing about the initial jump told me that “we put car into accessory mode during the recall, combined with cold night could have caused issue” - When calling back after hearing that car doesnt start anymore - and asking them to send someone (my wife was closeby at costco) - to at least give her a jump again - was told they cant send anyone, after escalating to sales manager (Jason I believe) (service manager was out) was fed a bunch of excuses of how this is not their fault and “your wife could have left the lights on while shopping “. At this point naturally I got a little upset - and told them that I would prefer to have them do the right thing - yet if they do not we will get a tow ourselves and then they will receive a demand letter from attorney to reimburse us. To which the sales manager acted extremely unprofessionally, getting disrespectful, as well as stating that he wont let anyone threaten him, how conversation was over etc. Finally after he calmed down when I asked him how it would make him feel if this happened to his wife - he said they would try to help and he would call me back which he did after a few minutes - (in the meantime my wife was able to get a jump from costco tire service) as I was attempting to tell the sales manager on his return call that i appreciate him trying to turn this around and do the right thing - he rudely interrupted me, accused me of mistreating his employees (claiming he listened to their “tapes”) - and proceeded to tell me to find another dealership to work with. Amazing how they think that it is a good idea to 1) send my wife on her way with just a jump in 15 degree weather 2) to think that customer service is “man handling” your customers and try to assert some type of superiority (instead of de-escalating a clearly upset husband that has his wife stranded with a dead battery after Gale Toyota performed a recall) 3) to conclude all of this by adding insult to injury when I was about to complement them on attempting to do the right thing - to imply they do not want customers such as us at their dealership. Wow. No worries Gale Toyota - we hear you loud and clear - we will take our business to Balise Toyota who from what we hear understands customer service - and will get our car purchases in the future as well as friends and family referrals. #FailedCustomerService UPDATE 2/22/19 Service Manager reached out, apologized and went out of his way to make this right. Very glad that they took ownership of the issue at least after the fact. Service manager replaced the battery and personally apologized to my wife. Sales manager however made no attempt at all to make this right. So 4.5 stars for service, ZERO star for sales (how hard can it be to pick up the phone and apologize) Average 3 stars. More
by tdd
Employees Worked With
