Freeman Toyota

I brought my Toyota FJ in for the third time for air conditioner repair. after two days, we were informed that it would be five grand to repair it and that they would need to wait for parts, but no loan conditioner repair. after two days, we were informed that it would be five grand to repair it and that they would need to wait for parts, but no loaner cars were available. We picked up the car to be able to use it while we waited for the parts to come in. After about a week they called for the vehicle and it was repaired in a reasonable amount of time. after getting the vehicle back, The stereo aux in was not working. It took three days to get a response back, and the vehicle was brought in. in two hours were informed that it was repaired. after I received the vehicle, It still didn’t work. The aux was now selectable on the stereo, but it still did not work. after two days of trying to communicate with the CSR. My partner who is an aviation quality control, inspector finally had enough and pulled up a “YouTube” video on how to access the stereo and found that the aux plug connector was disconnected and sitting under the dash connector itself. He had it repaired in a half an hour with no prior knowledge of the system. His comment was “this is entirely a rookie move, did they not ops check it before delivering it back to you?” I have owned this vehicle since 2007 when I bought it new and all maintenance has been at Toyota dealerships and this has been the worst customer service experience I’ve received at any dealership. My partner’s frustration is that he was Mr. Freeman‘s maintenance manager for his Hawker aircraft, And that he was the one that recommended that I go to this location. I know that he has no control over your maintenance operation, but he felt like I should have have a better customer service experience based on his relationship with Mr. Freeman and he did take a personally. I have owned this vehicle for 17 years and it has been Exceptionally well taken care of. And obviously, I still enjoy this vehicle immensely or I wouldn’t have reinvested $5000 into it, But this Service event has me questioning your ability to maintain Toyota vehicles. More

Very professional and Thorough. Great experience Salespeople are very knowledgeable and willing to explain services needed Great experience Salespeople are very knowledgeable and willing to explain services needed More

Great service car was done in a timely manner and really was concerned about how my car was doing and that it was safe for me to drive. was concerned about how my car was doing and that it was safe for me to drive. More

We are very grateful for the support during our recent vehicle purchase. Edwins assistance in meeting our needs and bringing out vehicles in the rain was incredibly helpful and much appreciated. Thank yo vehicle purchase. Edwins assistance in meeting our needs and bringing out vehicles in the rain was incredibly helpful and much appreciated. Thank you for your dedication and excellent service. More

Love my new Michelin tires. Took advantage of the buy 3 get 1 for $1 at Freeman Toyota. As always, Tim Farrand made by experience a pleasant one. Took advantage of the buy 3 get 1 for $1 at Freeman Toyota. As always, Tim Farrand made by experience a pleasant one. More

Automotive service was completed in a timely manner. Customer service was great. Would recommend to others if you are looking for service or vehicle maintenance from a Toyota dealership. Customer service was great. Would recommend to others if you are looking for service or vehicle maintenance from a Toyota dealership. More

My experience at Freeman Toyota has been always amazing with the excellent service from Tim Farrand and his team. They are there for my car needs every step of the way. with the excellent service from Tim Farrand and his team. They are there for my car needs every step of the way. More

Freeman has always been prompt and they have provided a great service whenever I turn in my vehicle for service. The two service dept. personnel that I have used are Steve Curry and Desmond Adger. Both a great service whenever I turn in my vehicle for service. The two service dept. personnel that I have used are Steve Curry and Desmond Adger. Both are excellent! More

Confusion on appt. setter never got entered into the system.Show up for morning appt and took all day. Had two activities we used other vehicle for....so just inconveni setter never got entered into the system.Show up for morning appt and took all day. Had two activities we used other vehicle for....so just inconvenience but work performed was great... overall pleased with results. More

Kevin is phenomenal. He was polite, honest, helpful, and went the extra mile to be sure that I was a happy customer. I hope that he enjoys his retirement on April 26. He was polite, honest, helpful, and went the extra mile to be sure that I was a happy customer. I hope that he enjoys his retirement on April 26. More