Fred Anderson Toyota of Asheville - Service Center
Asheville, NC
54 Reviews of Fred Anderson Toyota of Asheville - Service Center
Bad communication. I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it bu I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it but it had a small gap underneath it and was afraid it would leak. I ordered the part ahead of visit so the sail would be in stock. Ryan met me upon arrival and put it in the shop for repair. In a few minutes he came out and told me it needed an antenna also and the cost would be about $668.00. I approved repair. Upon completion he gave me the bill which I paid. I did not read the invoice until we got out to car and I noticed I still had a gap under antenna. I inquired why and he said roof was dented. Well I just paid $668.00 and still had same problem . Why did they start the repair if they couldn’t fix it. I looked and there was a very light dent. He then said it would have to go to body shop for repair. Why didn’t he tell me he couldn’t repair it properly until the dent was repaired. So now I am out $668.00 and still have a problem. I called next day and asked for the service manager. He wasn’t available but would return my call. Later Ryan called me and told me he had been instructed to call me and was very argumentative that he told me about dent when he gave me the repair estimate. He did not. Service manager never has called. More
I have been taking my car for service to Fred Anderson since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, new to the area and have to trust what I am being told is required. I had just purchased my car in 2019 from a Toyota dealership that had replaced and guaranteed everything was in excellent condition. I know all these maintenance items are not required but they scare me into believing they are. I just took my car in for a simple oil change and they could not shut my hood (which was completely fine) blaming the hinge which will cost ME $300! Then I was told I needed an alignment and new tires. I had my car inspected at Fred Anderson in October and was told everything was great, especially the tires as I did ask. This simple oil change is now cost me $1,500!! I am contacting the Better Business Bureau as others, especially women need to be aware of this awful business practices. I feel very taken advantage of. Shame on your business practices and I will be placing more reviews as it is important for people to beware of getting scared into purchasing whatever you’re selling that day. More
What a shame. My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the years but will never shop here again. When a customer, in good standing is due for an oil change, and a tire rotation, you should probably do your job. Fred Anderson is the only place this vehicle has ever been serviced & for managers to argue with a customer about the time of the oil change is absurd. We are 200 miles over due, YOU put the sticker on this car, yet refused to change a young man's oil without a charge AND escorted him off the premises? Something is definitely wrong with the managerial staff here. Shame on you. More
Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Pa and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Paige should get a raise,best communication of any dealership Thank you John sutherland More
Charged me double what Bryan Easler would have charged me for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on for the same repair .Been going there for 20 years but not no more will drive 15 minutes down the road from now on More
Criminal the service dept. .. cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am co .. cannot be trusted ..... I had an oil change and they changed me 110.00 .. The special was 69.00 they proceeded to charge mis. charges .. I am contacting the BBB.... More
We have 2 Toyota hybrids and have always had them serviced at Toyota of Asheville. On 6/26/23, we made appointments for both cars to have an oil change and tire rotations. The appointments were for 1 serviced at Toyota of Asheville. On 6/26/23, we made appointments for both cars to have an oil change and tire rotations. The appointments were for 1:00 and 1:15. At 2:00, neither car had been taken into a bay. The first one was finished at approximately 2:30. When I got home, I noticed that I had not received the video of the inspection. My husband finally went to the service desk at 3:00 to ask when his car might be ready. His service adviser didn't answer him, so the adviser sitting next to him finished the paperwork and checked him out. Nothing was said about recommendations for any further work. He did receive a video about the inspection. It showed that both the engine air filter and the cabin air filter were dirty and needed to be replaced. No one at Anderson shared that information with him and they put both dirty filters back in the car! I called a service manager, who was very polite and helpful. He apologized and said we could bring my husband's car back, purchase both filters, and they would replace them without additional labor charge. Their charge for the filters was much higher than we could buy them elsewhere, so that is what we did and my husband replaced them himself without having to drive back to Anderson and wait another 2 hrs. We were used to the customer service at Jim Barkley and will never go back to Anderson for either service or purchase of another vehicle. It is not that much farther to go to Easler in Hendersonville. More
Grease all over outside door. inside door carpet.all over door jam.that how they took care of my truck.after spending 1,200.27 thought I give them a try.no thanks inside door carpet.all over door jam.that how they took care of my truck.after spending 1,200.27 thought I give them a try.no thanks More
I purchased a new Camary in 2012 have always had it serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do y serviced here.I have 48,000 miles I made a appointment for a oil change and state inspection .When I arrived I was asked you don't drive much do you have you considered upgrading Which I said no. After waiting for awhile I was told my car would not connect to the OBD for inspection if I wanted to wait it could be diagnosed. I Decided against that when I got in the car my odometer had been tripped I took it to a mechanic he set the odometer back scanned it and found no codes hooked it up and everything passed inspection. I WILL NOT BE GOING BACK TO FRED ANDERSON FOR SERVICE AGAIN More
Tried to work with Gabe on a marketing problem and he was less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take less than professional. Got combative and a tad condescending at the end of the call, I really don't know think he's going to keep his word and take care of the problem. More