Fred Anderson Toyota of Asheville

Don't want to give u anything for ur trade in but there used cars are high like other dealers. I bought several new cars when it was under Jim Barkley. Not no more. They didn't even try to work with me on used cars are high like other dealers. I bought several new cars when it was under Jim Barkley. Not no more. They didn't even try to work with me on my trade in. Just going to sell it myself. More

Bad communication. I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it bu I had accidentally backed into the garage door and cracked the antenna sail on our new Highlander . I glued it back together and reinstalled it but it had a small gap underneath it and was afraid it would leak. I ordered the part ahead of visit so the sail would be in stock. Ryan met me upon arrival and put it in the shop for repair. In a few minutes he came out and told me it needed an antenna also and the cost would be about $668.00. I approved repair. Upon completion he gave me the bill which I paid. I did not read the invoice until we got out to car and I noticed I still had a gap under antenna. I inquired why and he said roof was dented. Well I just paid $668.00 and still had same problem . Why did they start the repair if they couldn’t fix it. I looked and there was a very light dent. He then said it would have to go to body shop for repair. Why didn’t he tell me he couldn’t repair it properly until the dent was repaired. So now I am out $668.00 and still have a problem. I called next day and asked for the service manager. He wasn’t available but would return my call. Later Ryan called me and told me he had been instructed to call me and was very argumentative that he told me about dent when he gave me the repair estimate. He did not. Service manager never has called. More

I have been taking my car for service to Fred Anderson since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, since 2020. Every single time I take my car in for a simple oil change or tire rotation, I never leave without it costing me over $500! I am a widow, new to the area and have to trust what I am being told is required. I had just purchased my car in 2019 from a Toyota dealership that had replaced and guaranteed everything was in excellent condition. I know all these maintenance items are not required but they scare me into believing they are. I just took my car in for a simple oil change and they could not shut my hood (which was completely fine) blaming the hinge which will cost ME $300! Then I was told I needed an alignment and new tires. I had my car inspected at Fred Anderson in October and was told everything was great, especially the tires as I did ask. This simple oil change is now cost me $1,500!! I am contacting the Better Business Bureau as others, especially women need to be aware of this awful business practices. I feel very taken advantage of. Shame on your business practices and I will be placing more reviews as it is important for people to beware of getting scared into purchasing whatever you’re selling that day. More

Elijah McNaughton and Ryan Spence made this purchase one of the most pleasant purchases I've ever made. of the most pleasant purchases I've ever made. More

What a shame. My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the My son received nothing but attitude not only by one manager, but two today on 03/11/2024. My family has bought and paid for many vehicles over the years but will never shop here again. When a customer, in good standing is due for an oil change, and a tire rotation, you should probably do your job. Fred Anderson is the only place this vehicle has ever been serviced & for managers to argue with a customer about the time of the oil change is absurd. We are 200 miles over due, YOU put the sticker on this car, yet refused to change a young man's oil without a charge AND escorted him off the premises? Something is definitely wrong with the managerial staff here. Shame on you. More

Good service good people good place to make business. Ready to buy my next car there wen the times arrive. Ready to buy my next car there wen the times arrive. More

We traded our 2021 Rav4 for a 2024 Rav4 last week. Our salesman was Josh Coffin and we HIGHLY RECOMMEND him. He went above and beyond to make us happy and more. Thank you to Josh for and job well done Our salesman was Josh Coffin and we HIGHLY RECOMMEND him. He went above and beyond to make us happy and more. Thank you to Josh for and job well done and we will see you again in the future!! More

I’m 75 and trade every two year as does my wife. My wife and I had a very pleasant experience with the dealership and most especially the salesman. His name is Robert Overton. The sienna minivan tha My wife and I had a very pleasant experience with the dealership and most especially the salesman. His name is Robert Overton. The sienna minivan that we purchased is a 2024 platinum series. He has worked with us diligently since April in trying to locate exactly what my wife wanted. He was very punctual in contacting us with no pressure involved. Just to keep us updated on what he had coming in. Each time he called and advised us what he had to arrive at a later date. And it was not exactly what we wanted with the color of the exterior and the options that were available. About two weeks ago he called and did not have what we wanted. However, he was able to locate one and do a dealer trade. My wife was driving a 2021 Kia telluride and they gave us what I thought was a fair appraisal on trade-in. I would definitely recommend Fred Anderson Toyota to my friends and I would most definitely recommend Robert Overton as a salesman More

Thank you, Paige Bailey,Tyler Myers, Michael my mechanic and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Pa and all the crew who put up with me for 8 hours while my land cruiser was being repaired. Every employee I spoke with was friendly and courteous Paige should get a raise,best communication of any dealership Thank you John sutherland More

I bought my certified used 2017 Toyota Tundra from Anderson Toyota of Asheville on 2/1/22 with 27k miles on it. The truck was purchased with a lift as a Toyota Certified Pre-owned, as per all of our p Anderson Toyota of Asheville on 2/1/22 with 27k miles on it. The truck was purchased with a lift as a Toyota Certified Pre-owned, as per all of our paperwork. Toyota has a “buy back guarantee” on their Certified Pre-owned vehicles. We also purchased an 8 year 125k mile warranty that is only available for Certified Pre-owned vehicles. On 5/24/23 with 40k miles we needed to use that warranty to fix a bearing and housing issue in the front end. We were surprised to learn that the truck should have never been certified due to the lift(which was already on the truck when we bought it) and our claim was denied. Fred Anderson Toyota proceeded to decertify the truck without permission and downgraded the warranty to 6 years 72k miles after they were told that we needed to review the change and would get back to them. We opened a case with Toyota Corporate on July 11th 2023 and they state that the truck was never certified on their end. Fred Anderson Toyota offered $600 compensation on the difference of the warranty(which we declined and did not give authorization to proceed with the change, as we were still in talks with Toyota Corporate). The truck now has 42k miles on it and is back in service to replace the same bearing, housing and now an axel after 2,400 miles since the first repair. Fred Anderson has now offered trade in on the truck that now has a service record and is also no longer Certified Pre-owned(this offer has also been declined). Let’s do the right thing now and give me the option I should have had, before you wrongly decertified my vehicle and buy it back under the “buy back guarantee” attached to Toyota Certified Vehicles (since that’s what I purchased). I would have never purchased this lifted truck had it not been for the certification. They have misrepresented my vehicle, falsified and backdated documents, and attempted to mislead me into “solutions” that only benefit Fred Anderson Toyota of Asheville. More