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This rating includes all service center reviews, with more weight given to recent reviews.
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523 Reviews of Ford of Galesburg - Service Center
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May 15, 2024
Excellent Always very friendly and helpful. Definitely would recommend this service department. Two thumbs up Definitely would recommend this service department. Two thumbs up More
by Hasson
Verified CustomerEmployees Worked With
Helpful May 15, 2024
A routine maintenance turned into the need to “fix” a recall that could have become a roadside problem for me!! Thank you so very much for seeing the symptom and investigating and replacing the faulty p recall that could have become a roadside problem for me!! Thank you so very much for seeing the symptom and investigating and replacing the faulty pump. At 77 years old I don’t like the thought of a roadside breakdown!! To the mechanic that worked on my car, Thank you for looking out for me. I always recommend you to friends & family. More
by slasak
Employees Worked With
May 09, 2024
They were great to work with and understand what problem is on truck all good everyone understands the problem! 😄 is on truck all good everyone understands the problem! 😄 More
by Pilot74pilot
Employees Worked With
May 08, 2024
Great service. Friendly staff. Highly recommended. I took my car in for a new tire, and they took good care of me. Friendly staff. Highly recommended. I took my car in for a new tire, and they took good care of me. More
by mrmurph
April 25, 2024
They were very professional and serviced the truck in a timely manner and took care of all recall issues. timely manner and took care of all recall issues. More
by INNESS
Employees Worked With
April 18, 2024
I was very satisfied with service and I am so glad you pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. pickup and return vehicle. Makes it so convenient and worry free. Missy and Mike are both so very kind and friendly. More
by judithstull
Employees Worked With
April 15, 2024
Fast and loved the ride so I wasn’t sitting waiting The people were very nice, friendly and informative people were very nice, friendly and informative More
by Debby56.dp
April 04, 2024
Took my truck in on a Tuesday, I called Wednesday to see what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service what was going on. On the following Tuesday I was on hold for 45 minutes waiting for an answer, after hanging up, received a phone call from service department apologizing for the wait and then explained my truck was done! Would have liked to have seen the old parts but didn’t want to spend any more time there, waited at least 20 minutes to speak to the service person. More
by DROBERTSIX
Employees Worked With
March 10, 2024
A LOT BETTER THAN TOYOTA FORD IN MACOMB. THE SALES TEAM AND SERVICE TEAM AT GALESBURG TREATED ME WITH RESPECT AND HELPED WILL ALL CONCERS ABOUT MY NEW FORD EDGE. THE SALES TEAM AND SERVICE TEAM AT GALESBURG TREATED ME WITH RESPECT AND HELPED WILL ALL CONCERS ABOUT MY NEW FORD EDGE. More
by gfulkerson0
