Fitzgerald Hyundai Rockville

We visited and test drove a Palisade at Fitzgerald Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. Hyundai on Sunday. We chose the dealership because we have had a great experience servicing our Subaru there and we liked the "no haggle" concept. The online "FitzWay Low Price" for the vehicle was $47,465. After our visit, later the same day, the salesperson sent us a follow up email in which he provided a "FitzWay Low Price" with "no haggle" of $46,215. There were no obvious rebates or other incentives included in this price. When we told the salesperson on Monday we were ready to purchase the vehicle, we asked for the "out the door" price worksheet with tax, tags, title, etc. The worksheet we finally received on Wednesday (after having to follow up) was based on the original online price of $47,465. After we pointed this out, the salesperson sent us a new worksheet with a price of $46,715 - ie, still $500 higher than the "FitzWay Low Price" we were given initially. When we asked the salesperson to honor the original price sent to us, he told us "I never sent pricing before today." Whatever. I'm sure technically this explanation is probably correct and the price we were sent Sunday was somehow not *actually* a price in the fine print, magical world of car sales-speak but our experience shows that Fitzgerald's pricing is not really transparent and "no haggle" after all (and was a waste of our time). We walked away, contacted another dealership with the same vehicle/trim package later that Wednesday, they matched the "FitzWay Low Price" of $46,215 we had originally been quoted, we bought our Palisade there yesterday, and we are now happily enjoying our new vehicle. More

We visited Fitzgerald Hyundai Rockville as we were interested in selling our car and wanted an appraisal. Despite clearly explaining this to three people, they were perpetually confused thinking we we interested in selling our car and wanted an appraisal. Despite clearly explaining this to three people, they were perpetually confused thinking we were there for a lease buyout and then a trade in. They gave an us an incredibly low offer. When we went to leave, we discovered they took the plates off of our car during the appraisal before we had even discussed or agreed a price. The manager was bewildered that we found this inappropriate and out of line and accused us of having an attitude. Presumably, this is an aggressive tactic designed to make people feel like they can't walk away from a terrible offer. We proceed to sell our car to another Hyundai dealer, who offered us almost $4,000 more than these crooks and were much nicer to deal with. More

Service staff are surly and dour. I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She I thought it might just be me, but a customer walked in and greeted everyone with a hello and a smile and no one even looked up or said anything. She looked at me as if to say "what is with these people?" I have no comment on sales, but the service folks are downright unfriendly. More

Tong Liu helped me get my Dream Car. Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong L Everything was explained to me and I was so happy, comfortable & educated on the Car's technology. I received my dream car at a great rate and Tong Liu was super super helpful and is someone I can rely on for my automotive needs. More

They had the car I wanted at a price much lower than dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership. dealers closer to me. I was able to do most of the purchase online which reduced wait time at the dealership. More

Wonderful experience. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. The best new car buying experience we’ve had. Everyone was top notch. Great deal on the car! Very happy with the dealership. More

Their ad said 129k miles on the car. The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, The Carfax report had it up tp 160k+ and marked as odometer inconsistency - rolled back. A continuous sequence of mileages showing 130k, 140k, 150k, etc, then BAM it's down at 129k. THEY ARE STILL ADVERTISING THE SAME CAR AS BEING AT 129k miles!!! Before walking out I showed them the Carfax, and I emailed them. Yet, still... More

I worked with Alex Villatoro. He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premi He did what he said he would do. The price was fair and transparently presented. When you're buying a car, ordinary and straightforward are the premium experience. Alex delivered that experience. He answered questions straightforwardly. There were no surprises. He found me the car I wanted, a plug in hybrid that's hard to find so far into the season, and got it delivered from another dealer for me. I would do it again in a heartbeat. - Sam from North Carolina More

This was my second purchase from Fitzgerald Hyundai Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. Rockville. Jennifer Kim provided me again excellent service. I highly recommend her. She is very professional, quick and efficient. More