First Hyundai - Service Center

Our brakes in our Santa Fe were squeaky and we took the car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We we car to First Hyundai. They told us to replace the brake pads. We did, to the tune of $700. The squeak did not resolve and we took the car back. We were told it was "road grit" and the brakes were fine. Squeak never resolved. We took the car to another dealership, where they found damage to the brakes so serious, I was not allowed to leave in the car until it was repaired. The front brakes were never assembled properly (the original reason for the squeak) and in the course of replacing the rear brake pads, the rear brakes were damaged. Parts were missing. Other parts were bent and punctured more parts, and the parking brake was damaged. So, First Hyundai missed the initial problem in the first place and damaged our brakes in replacing the pads. Then they either missed the initial problem again plus the damage they did when we took the car in the second time and got the road grit excuse or they lied about checking the second time. And now we have to pay $800 to get things repaired correctly and are lucky we aren't dead in a ditch somewhere. More

Service is terrible and service telephone operator is rude. They wanted me to wait 3-4 weeks to have my car checked because the engine light went on. Took it elsewhere and found the thermostat to be bad rude. They wanted me to wait 3-4 weeks to have my car checked because the engine light went on. Took it elsewhere and found the thermostat to be bad and they expected me to drive it. More

Gave me a quote for work on my eps system that ended up being 1800 dollars more than another Hyundai dealer because they are inexperienced and perhaps not very knowledgeable. being 1800 dollars more than another Hyundai dealer because they are inexperienced and perhaps not very knowledgeable. More

Honestly I’m very disappointed. I went into this dealership to purchase all season Mats for my mother who Bought a car there recently. Had a good experience w/ sales in the past, an I went into this dealership to purchase all season Mats for my mother who Bought a car there recently. Had a good experience w/ sales in the past, and the Service team is nice! I was told to speak to parts, initial impression was great. I was quoted $180 when I asked about pricing, I presented a 10% off coupon for weather mats that was on their website. The tone shifted 180 degrees from there. The individual there became very defensive, and told me that the coupon shouldn’t have been on the website because the dealership wouldn’t make any money. I don’t care that I didn’t save the $18 that I should’ve saved. But I am disappointed that the dealership would not honor what they post on their website, not a good look on them, and extremely unprofessional. This kind of treatment is one reason I probably would never come here again, not just for parts but for anything. More

This dealership offers free MA inspection stickers, oil and filter changes and free windshield wipers. Try getting an inspection sticker from these guys, good luck. Appointments for service, you'll have to and filter changes and free windshield wipers. Try getting an inspection sticker from these guys, good luck. Appointments for service, you'll have to wait 12 weeks. I'll be taking my new hyundai to another dealer where I only have to wait a week for an appointment More

Worst service on earth. The service team lack communication skills and transparency. I took my 2013 Hyundai Sonata in for a engine recall. I was ask to drop of my car on may 11 for service communication skills and transparency. I took my 2013 Hyundai Sonata in for a engine recall. I was ask to drop of my car on may 11 for service but I drop it of on may 7th a few days early and, up to now I have not gotten my car back it’s been well over 9 weeks since I gave them my car. They won’t give me a loaner, leaving me with the cost to find my own loaner. At the cost of $36 a day I spent well over $2,862. Mean while still making payments on the car. At this point what was the dam point of dropping of the car. I should have bought new Engine my self. Worst service I ever had. Never ever buying a car or letting this shameful dealership work on my car. More

Firstly, Lisa Anderson is nice and does try to help you. (She's one of their reps). May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. etc. I ask (She's one of their reps). May 4, I ask for my car's oil to be changed and to check a few things, general point inspections brakes etc. etc. I ask them to check the heating element in the seat. I also ask them about the buttons on the steering wheel not working and that my AC has stopped blowing cold air. Drop my car off, someone drives me home. So basically without my car from 8:30 to 2:30. Lisa calls and says, car's ready but we couldn't fix the rest of it because the mechanic left. She said there's a serious groove in your roter please come back. So I schedule for one week from that date. (Friday) Tuesday I am driving to work and my car is making VERY loud grinding noises, people are looking at me, I have to pull over to look at it to make sure nothing is falling off. I call and say the car feels unsafe, can you have someone look at it sooner. She says yes, not today obviously, but tomorrow yes. I have to rent a car. They do not have loaners. Wednesday, nothing, I call 3pm and on, no answer, the receptionist just "left" according to the workers there who clearly do not think highly of the receptionist. The manager quits during all of this. I can not get anyone on the phone. Lisa calls on Thursday and says I promise I have someone working on it, I am leaving at 1, but one of my coworkers knows your issue and will call you when its done and it'll be all set. No one calls. I am again, calling and calling and calling, NO answer. I even call the regular sales dept. and speak to "Deb" like four times. She's flabbergasted that no one is answering the phones in service either. Friday, I go by and pick up my car. The AC was supposed to be fixed and the heating element in the front two seats were supposed to be fixed. They were not. A employee comes out and says oh yeah, we put dye in it to see where the leak is and tries to show me how it all works. I don't at this point want a lesson in mechanics. I have spent 1692.00 on my car and the two main things I needed fixed (in 90+ degree weather) not fixed. I wear suits to work and I was showing up drenched, so I had to start wearing t shirts and shorts and then changing at work when I got there. Oh and they broke the button that tells you your gas mileage. Bring my car back AGAIN over a week later. Lisa calls at 4pm to tell me nothing was done on the car. I call to speak to the manager, they don't have one. Then I get stuck talking to another representative who laughs at me on the phone because I said I don't want to learn about why or how the car needs to be fixed, I want it to be fixed. I drive down there to speak to the owner, they refuse to get me the owner. Fine. Same guy who laughs at me on the phone takes my order and says "I'll hang it right here so I can keep an eye on it and get your situation and I'll call you" and gives me his card. Never calls. Been going back and forth, called corporate, started to get somewhere with them and then got assigned a cust. rep that "didn't know my situation" when she called me, so I told her maybe go look at the file then call your customers? I've worked in customer service for eons, I'd never. ever. ever. conduct myself this way. Worst part for them is I was a loyal Hyundai owner, I was going to purchase the palisade this Fall. Never. ever. ever. getting a Hyundai ever again. Oh, and when you call their main line, even today (July 8, 2021 ) it says they are closed because of covid. Come on. More

DO NOT GO HERE had my Santa FE, blown engine after recall, took 7 weeks to get vehicle back, had 2 days, leaking oil and transmission fluid, LOONER VEHICLES NOT SANITIZED!!! Aweful experience... recall, took 7 weeks to get vehicle back, had 2 days, leaking oil and transmission fluid, LOONER VEHICLES NOT SANITIZED!!! Aweful experience... More

Never again, anywhere but First Hyundai My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic dama My salesman did a good job of getting me a good deal on the car I wanted, but that's where the positives end. The car was delivered with cosmetic damage. I called them up to inform them of this, and I was transferred to service. The service department, run by Billy Depalma, is not only incompetent - they are near criminal. Billy flat out called me a liar on the phone. Said the words "you are lying." When I provided timestamped photographic evidence and had it corroborated by sales, service person Ben promised me they would send the replacement part to my local Hyundai service center. I waited a month for an update. I was once again transferred to Billy. In my entire life, having worked with multiple car service centers, I have never met an individual less helpful than Billy. Billy proceeded to tell me that despite what I was told by sales and also by Ben, he would not work with my local service center to get the part installed for me. He would not send the part to them to have the work done. He would not communicate with them in any way to move this forward. He indicated that all previous communications I've had were incorrect, and that my only options were to get Key Hyundai to do a warranty repair themselves, or to drive 90 miles on my limited lease to have them to do it. When I continued to point out that this was not what I had been promised, he said that he was the final word on the matter. I asked for his supervisor's name, and he refused to give it to me. I asked for his supervisor's phone number, and he refused to give it to me. He then proceeded to suggest to me that if I did not wish to go to First Hyundai, he would simply begin the process of returning the part to corporate. I would never - in my entire life - recommend First Hyundai to another potential customer as long as the service center is run by this team. Incompetence, disrespect, and rudeness aren't the words. Had to escalate the case to Hyundai corporate, who, while not ideal, did manage to make things more right than wrong in the end. More

Oil chage The girl who helped us her name was Lia was very personable and was great to deal with. Have had the best service there with our 2016 Hyundai Tucson. The girl who helped us her name was Lia was very personable and was great to deal with. Have had the best service there with our 2016 Hyundai Tucson. More