Faith's Toyota Ford

After a lot of years and multiple lease vehicles, poor customer service treated us like nothing. Went to McGees in Claremont the same day walked away with a brand new vehicle with zero issues. Pathetic. customer service treated us like nothing. Went to McGees in Claremont the same day walked away with a brand new vehicle with zero issues. Pathetic. More

I want to start by saying my buying experience was great . The sales team had me in the vehicle we were looking for probably the quickest I have experienced at any other dealership in the past .I give A+ to . The sales team had me in the vehicle we were looking for probably the quickest I have experienced at any other dealership in the past .I give A+ to that experience. However after the sale I did not seem to be as important to them . When purchase was complete I asked about a second key as the only handed me one key .I was told the other key may be still in service department thwy would look and get back to me . I have reached out several times now trying to get a second key and still no response as to weather thwy found it or can get one . This may seem petty but I feel I should be just as important after the sale as I was when they wanted the commission. That is how you build repeat customers. More

They are willing to work with you, there sell presentative are great! Its worth taking the trip to visit this dealership presentative are great! Its worth taking the trip to visit this dealership More

I purchased a Toyota Corolla on November 30th with Cooper Stanford and it was an easy and relaxing experience. Cooper was great to work with! He was right on top of anything I asked or needed and with a smil Stanford and it was an easy and relaxing experience. Cooper was great to work with! He was right on top of anything I asked or needed and with a smile. I even went back the next day for help and he was right there to help again with a smile. Great experience!! More

Faiths is a great small town dealer not like those city dealers that don't care about the customers just how much can they take advantage of you I've purchased 2 vehicles now used and new from faiths. Ma dealers that don't care about the customers just how much can they take advantage of you I've purchased 2 vehicles now used and new from faiths. Many thanks too Casey in sales was only concerned in my direction and Mr. St louis in service was outstanding as always ,and of course the always important Master techs who do the important stuff ,parts got what I needed in good time and Colby in finance was really good too transparency is nice at at dealer. My visit was to get a rear differential replaced under warranty and too buy out my lease More

A little Faith goes a long way. Thanks to Fran I was able to get my first new Tacoma. Thanks Fran! People, I recommend purchasing your next vehicle from Faith’s Toyota/Ford. While y Thanks to Fran I was able to get my first new Tacoma. Thanks Fran! People, I recommend purchasing your next vehicle from Faith’s Toyota/Ford. While you’re there ask for Fran! More

I am very disappointed Faith's Toyota did not adhere to the agreement we had in support of my purchase of a used 2019 Toyota Camry. I purchased before the vehicle had been through the Faith Toyota service the agreement we had in support of my purchase of a used 2019 Toyota Camry. I purchased before the vehicle had been through the Faith Toyota service assessment so the obviously worn tires were still on the vehicle. Upon my purchase we had an agreement the tires would be replaced with OEM tires. Several days later when informed the vehicle was ready for delivery I asked Chris (Salesman) to confirm the tires were replaced with OEM tires. He told me the tires were Falken. I did not recognize this as and OEM and was concerned these were not OEM tires. So I proceeded to ask multiple questions requesting Chris provide information to confirm the Falken tires as OEM tires. When he could not answer my questions he got frustrated and hung up. After the conversation I did my own research using Toyotatirecenter.com (sponsored by Toyota) and found Falken tires are not OEM for the Camry. It was at this point I had serious concerns about the integrity of Toyota Faith Toyota. So I made the 2 hour drive (one way) from my house to the Faith Toyota dealership to get more info and prevent the potential of being ignored with a phone hang up. Chris changed the narrative to indicate the Falken tires met Toyota specifications for a tire. The Falken tire is much less expensive to purchase than the Toyota identified OEM tires (Bridgestone and Hancook). I know meeting specification does not mean the tire will have the performance of an OEM tire so I continued to challenge the lack of adherence to our agreement. Chris stated the situation was "take it or leave it" and he would accept my cancellation of the sale as he had other customers who had expressed interest to buy this car. And this position was endorsed by the Sales Manager. I took the car for a test drive to confirm there were no abnormal issues with vibration, alignment, etc. I found there were no such issues. It is clear as documented, the Falken tires will not have the same high level of handling performance as the OEM tires. However given the choice presented by Chris I begrudgingly moved forward with accepting delivery. I did not find this to be a good experience and I would caution future customers of integrity issues with Faith's Toyota. More

Everything was fine except that the service needed light was not reset. This is not the first time this has happened. Since I don't have the knowledge to correct this and live an hour away, I don't like l was not reset. This is not the first time this has happened. Since I don't have the knowledge to correct this and live an hour away, I don't like looking at this notice every time I get in the vehicle. More