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209 Reviews of Evans Toyota - Service Center
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Helpful January 24, 2024
John has always been very friendly and always willing to help me when in need. help me when in need. More
by mrsleakyfaucet
Employees Worked With
July 28, 2023
Efficient, professional, responsive. Premises are clean. Work is thorough. I was kept well informed throughout the process. Premises are clean. Work is thorough. I was kept well informed throughout the process. More
by earlham2
Employees Worked With
May 13, 2023
Excellent service team. They keep me informed every step of the way. They don't do anything without consulting you. Very pleased. Also very pleased with the shuttle driver. They keep me informed every step of the way. They don't do anything without consulting you. Very pleased. Also very pleased with the shuttle driver. Very pleasant and personable. More
by dkstarns
Employees Worked With
I can't remember his name
March 25, 2023
I have always had my service work done on my 2021 Rav4 Hybrid at Evans. Their service center is fast, courteous, friendly and always a pleasure to deal with. There's never a need to stress about arrangin Hybrid at Evans. Their service center is fast, courteous, friendly and always a pleasure to deal with. There's never a need to stress about arranging service. I can always get my car in quickly and the shuttle is so convenient! More
by Steph K
March 15, 2023
Thank you for the excellent service. I particularly enjoyed the interactive progress of my vechicle via text. I particularly enjoyed the interactive progress of my vechicle via text. More
by Bill
Employees Worked With
November 18, 2022
While under warranty I took my vehicle in twice to have my door problem assessed and fixed. Both times they told me they “couldn’t figure it out” and sent me home. The problem kept getting worse until this my door problem assessed and fixed. Both times they told me they “couldn’t figure it out” and sent me home. The problem kept getting worse until this past week when the same back door of my van came open while I was driving down the road- with my 5 year old sitting in the seat next to it. I immediately called Evans in a panic and they assured me they would figure out what was wrong. And guess what? They did. This is the third time I’d taken it in for the same problem. They then proceeded to tell me that my warranty that would’ve covered the repair was expired by 6 days and that “unfortunately” I’d owe $1,400 for the repair. Lenny, the Service Director, called me and stated they knew what was wrong this time because his mechanics ran the diagnostic test for the door, and he also ADMITTED that they had not run this test either of the two instances before when I’d taken it in for the problem. Instead of assuming the responsibility of the mechanics not running the proper tests as they should have, he blamed me as the customer. WHAT?! I have been a long-time customer of this place, and I’ve run into many great employees, but unfortunately this circumstance will never have me back in their door. I’m a lifetime Toyota owner and will always be, but I’ll drive as far as I need to find proper service and mechanics who actually know what they’re doing. Lenny went far above and beyond to fail his very justified upset customer. More
by Cmeier714
November 17, 2022
John always does a great job getting my car in for service in a timely manner and communicating with me when my car goes in. I won’t take my car anywhere else! service in a timely manner and communicating with me when my car goes in. I won’t take my car anywhere else! More
by alymacdo
