EuroMotorcars Devon - Service Center

If I could give less stars I would. Sure it's a huge clean lovely dealership. It takes forever to get an appointment. Forever to get your vehicle back. And when it does come back it doe Sure it's a huge clean lovely dealership. It takes forever to get an appointment. Forever to get your vehicle back. And when it does come back it doesn't come back without damage, every single time. The cars cost a ton, service is $225 an hour which is ridiculous, parts very expensive, and while they want to be there for you, there is just no feeling that your important. Your car is just another box of metal. Even with a nice service person and amazing service manager, you are assured of a slowness of service with no feeling of being a VIP ever. Period. The mechanics are OK. Just OK. Except for if you use the shop fore person. They need to slow the xxxx down, know who they are dealing with as a customer on a case by case basis, stop rushing though service, and do something to make you feel special. Why would you want your car brought to a place that really absolutely makes you feel uncomfortable and worried about the service and your car. And without a doubt. You will have to have your car cleaned, not washed, cleaned, from the mechanics work and grease inside after you leave. No one takes the time to wipe the grease off of anything. Sorry. Again. It's an awesomely huge expensive dealership owned by a mechanic who used to work on Mercedes. But that guy isn't here doing the work and he doesn't know the reputation he is getting one car at a time. Find a mechanic, if you can elsewhere, who can handle your work, and don't go in unless you absolutely need a Mercedes machine or repair. Period. More

Eugene Jackson, the service department technician, provided me with outstanding service. Brought in my car because there was a safe recall for replacing the fuel. During the check, Eugene found 2 of m provided me with outstanding service. Brought in my car because there was a safe recall for replacing the fuel. During the check, Eugene found 2 of my front tires have bubbles in the side walls so he advised me to get both tires replacement. Luckily, I also purchased a tire and wheel warranty when I purchased the car, so I was able get a replacement at no cost ( though the alignment will still cost $219) . Thanks Eugene ! More

I had a terrible service experience here. I specifically asked for all 4 tires to be replaced. Someone, not me, decided I didn't "need" that and replaced 3 but not all 4 and did not tell me. I specifically asked for all 4 tires to be replaced. Someone, not me, decided I didn't "need" that and replaced 3 but not all 4 and did not tell me. I realized it while looking over the bill. Also, they asked me, a woman, if I needed to ask anyone else at home about the other service items they were proposing to do. I will never, ever patronize EuroMotorcars voluntarily again. More

Car went in for yearly maintenance. Returned to us filthy. They detailed it a week later and dropped it off with extensive damage that we noticed before their driver departed . No one Returned to us filthy. They detailed it a week later and dropped it off with extensive damage that we noticed before their driver departed . No one from the GM to the sales manager will return calls. The worst customer service and severely lacking in ethics and honesty. Biggest mistake we ever made was buying from this conglomerate with a poor reputation. More

Evan Kakos is the best! I could not be more happy with the service and how I was treated as a customer. He knows his stuff! I could not be more happy with the service and how I was treated as a customer. He knows his stuff! More

A beautiful facility. Oozes privilege, which is to be expected. Warning: don't roam around too much. Especially if you have your Timberlands on instead of your Louboutins. Specific service brought me to expected. Warning: don't roam around too much. Especially if you have your Timberlands on instead of your Louboutins. Specific service brought me to Devon and while I waited I shopped, saw a cute tote planned to purchase everything together. The cashier had other plans. From the time I walked into the retail area while waiting this individual was eyeballing the whereabouts of a 25.00 tote. This is the kind of stuff black people talk about all the time. Most times white people can't help themselves and their microaggresions are served with a side eye. So after she couldn't be any more patient, she found her excuse at the refreshment counter and approached asking if we were ready to purchase. To add insult to injury, she overcharged on the transaction, which she apologized for...Maybe commission was a motivator? Maybe she was taking care of her charge to cover the retail section? Who knows. But, really? I drove there in my Benz, needing business for my OTHER Benz, and this person is worried about a felt tote? This is another example of how people need to take responsibility for their discriminations and just... Stop. Other than that, service was fine. More

Can’t post a zero or I would. I set up an appointment, which isn’t always easy, 10 days ago for service on my vehicle. When I arrived at 7:30 on time for my appointment the “Service” representative says - which isn’t always easy, 10 days ago for service on my vehicle. When I arrived at 7:30 on time for my appointment the “Service” representative says - did you get my text. He sent me a text at 7:01 to tell me that there were no loaners available despite me setting one up 10 days ago. This isn’t the first time and they have no other alternative available other than to wait and hope that someone returns the loaner that I reserved. Like an idiot I signed up for their “special” extra service program for some ungodly amount of money which is clearly not worth it at this dealership. Don’t buy a car here unless you have no other choice. More