Essential Ford of Stuart

I leave this review as an ASE & Ford certified technician of 34 years. It's what I do for a living everyday so I know what I'm talking about. Definitely don't recommend going here for service. Brought my tr of 34 years. It's what I do for a living everyday so I know what I'm talking about. Definitely don't recommend going here for service. Brought my truck in for 3 simple warranty repairs. They clearly didn't look at my truck for these concerns. They said the truck had no problem. It has power to the trailer lights all the time. It has a coolant leak and discolored coolant. And an exhaust rattle. 3 simple thing to verify and they said they couldn't. I picked the truck up it has a scratch in the passenger door my dash cam is unplugged my seats (both front seats) are all the way forward I not anyone could get in. I return to my shop where I proceed to make a video on me testing the trailer connector and it shows .3 volts. I also show a picture of the discolored coolant and a video of the rattle and a picture of the scratch and sent to Parker at Essential Ford who ignore for 20 days till I left a google review and called the BBB. Then I received a call from a Rob who left a message with no last name just to call Rob. So when I call the dealership they have multiple Robs which didn't surprise me at this point. Once the correct Rob was located he proceeded to tell me my truck isn't under warranty. As I said I worked for ford till 2022 so I called got the part numbers and called my Ford warranty and they said both part number I gave them were covered. Then I call Rob back and call him out on this and it was then he told me he doesn't wanna work on my truck. I guess he didn't like the fact I did his technicians job. So now I'm left with a damaged truck and the 3 concerns I brought my truck in for. Rob was more concerned that I left a 1 star google review than fixing the mess this dealership made. I contacted the news will see what happens. I definitely recommend you don't go here for service. More

Highly recommend Dustin Bauer In the service department. He advised us regarding our extended warranty and what work needed and did not need to be performed. He advised us regarding our extended warranty and what work needed and did not need to be performed. More

The staff is Very efficient and courteous. Quality work. Essential Ford is great to work with. Quality work. Essential Ford is great to work with. More

Fantastic experience. Service advisor Jon was one of the best. Wish I could give 20 stars. Service advisor Jon was one of the best. Wish I could give 20 stars. More

The sales department is totally clueless. They promised us rewards points, so far 3 weeks later they deleted our phone connection to my new f150 Platinum, still waiting for points, fords corp They promised us rewards points, so far 3 weeks later they deleted our phone connection to my new f150 Platinum, still waiting for points, fords corporate wasn’t able to reconnect us, also if this nightmare enough, our spare key fob wasn’t programmed, they rushed us through the vehicle inspection so we overlooked a paint scratch that they want us to pay for, oh yes there Wes an issue with a catalytic hose connection that made the engine run rough. Still waiting for my rewards points. More

Brought the car in with a very hard to diagnose problem. Essential took the time to diagnose and fix it right, and kept in communication the whole time. Essential took the time to diagnose and fix it right, and kept in communication the whole time. More

My experience was terrible. I bought a factory tow hitch and factory 7 pin wiring harness from Ford to have it installed on my 2023 Bronco Wildtrack. I scheduled an appointment I bought a factory tow hitch and factory 7 pin wiring harness from Ford to have it installed on my 2023 Bronco Wildtrack. I scheduled an appointment and dropped off my Bronco at 9am Thursday 3/28 as scheduled. I was told that the work would be done by the end of the day, I receive a text at 5pm saying they wouldn’t be able to complete it, but it would be done on Friday 3/29 with no problem. At 5pm on Friday, I receive a voicemail stating their mechanic was working hard on my Bronco but again it wouldn’t be completed until Saturday 3/30. At 4:30pm on Saturday I called the service department looking for my Bronco, it’s my only vehicle and I’m driving to Orlando on Sunday 3/31 to spend Easter with my son & granddaughter. I left several voicemails because no one would pick up, ultimately I never receive a call, text, voicemail or any communication on Saturday, this meant I wouldn’t be able to spend Easter with my family because I had no way to get to Orlando without my vehicle. I received an email Monday morning on 4/1 stating my Bronco was ready to be picked up, no call back, no text, no live communication at all. When I picked up my Bronco, no one from service was available to speak to me. 3 full days to install a factory trailer hitch and factory wiring harness is pathetic, zero communication on Saturday 3/30 and no call back from the 4 people I left urgent messages with on Saturday 3/30 is the worst customer service experience I could of had. When I picked up the Bronco, no one was available to speak with me and explain why it took 3 days, why the communication breakdown, no apology, no communication at all. I missed Eater with my family because of either a mechanics incompetence to install a trailer hitch or a service managers inability to schedule work correctly. Either way I wouldn’t let this dealership put air in my tires, what a pathetic excuse for service. My Father retired from Ford as a Service Manger, he would be horrified by your performance and lack of customer service, your a disgrace to the Ford Brand. I have written a letter to Ford about this experience and will be posting it on Social Media this week, people need to know about your service department so they can make a better choice at a different dealership. More

Good contact ,, was keep will informed ,, fast service job completed ahead of when I needed it job completed ahead of when I needed it More

First class dealership and such a pleasure to deal with on all accounts. Thank you for the great vehicle and super smooth painless transaction that was super efficient with time. on all accounts. Thank you for the great vehicle and super smooth painless transaction that was super efficient with time. More

Great experiences purchasing a few cars at this dealership. The service department is very professional, knowledgeable and organized which gives me confidence when my car needs their care. dealership. The service department is very professional, knowledgeable and organized which gives me confidence when my car needs their care. More