Eddie Gilstrap Motors Inc - Service Center

This is by far the best Dealership around I’ve been buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat E buying here 25 years and just like today they treated me great and stayed in the deal until we reached a far number both ways .. you Will not beat Eddie Gilstrap Ford I don’t care where you go .. More

Service They took very good care of me getting my trailer brake installed in my 2018 F150. Small town dealership with professional customer service. Will go They took very good care of me getting my trailer brake installed in my 2018 F150. Small town dealership with professional customer service. Will go there again. More

I purchased my Ford Fusion from Gilstrap's because of recommendation from my brother. I have found them to always be eager to please and assurance of quality work whether it be routine servicing or simp recommendation from my brother. I have found them to always be eager to please and assurance of quality work whether it be routine servicing or simply to answer a question. More

Great Dealer Eddie Gilstrap has been my dealer for a long time. Friendly staff and very accommodating. Had a change in plans and took my car in early and was babys Eddie Gilstrap has been my dealer for a long time. Friendly staff and very accommodating. Had a change in plans and took my car in early and was babysitting my grandson. They serviced and locked my keys and the bill in the car so I could pick it up after hours. Very Nice. More

Wonderful dealerships they take care of all your needs fast and friendly. They really care about being professional but down to earth I wont buy anywhere else. fast and friendly. They really care about being professional but down to earth I wont buy anywhere else. More

Prompt, Courteous, and Professional In my close to 60 years of driving, I've never encountered such an all but perfect dealership and servicing facility. They are prompt, courteous, prof In my close to 60 years of driving, I've never encountered such an all but perfect dealership and servicing facility. They are prompt, courteous, professional, and reasonably priced. I can find no fault with any thing they have done or sold me for the last twelve years that I have purchased cars from them and had them serviced there. And I drive 28 miles one way to use their services. I'd rate them as perfect if I believed perfection could be found on this earth. They must fail someway, but I haven't found it. More

service related '14 escape oil change, tires checked, answered all my questions pertaining to the tires,and other things that I questions about. Very pleased with '14 escape oil change, tires checked, answered all my questions pertaining to the tires,and other things that I questions about. Very pleased with the service department. Thank you service department More

Service Review Always great service. I have been a customer for over 30 years. Always very prompt and pleasant people to work with on getting service work. Always great service. I have been a customer for over 30 years. Always very prompt and pleasant people to work with on getting service work. More

Efficencey Excellent service each time we are there plus the advice on future service. Plus information I get at the parts desk Thank you very much. Excellent service each time we are there plus the advice on future service. Plus information I get at the parts desk Thank you very much. More

Took our 2008 Ford F-350 brush fire truck to Eddie Gilstrap's on the 12th of Aug to have our power steering line replaced due to leaking. We learned that when the power steering goes bad so does the b Gilstrap's on the 12th of Aug to have our power steering line replaced due to leaking. We learned that when the power steering goes bad so does the brakes? After Gilstraps had the truck 48 hours I had to call them to get an update. They told me that they had to order the parts and it would take two days. So 5 days later they finally fixed the power steering but now they said the brake master cylinder was bad. Now they had to order that part and said it would take one day for the part to come in. Well 48 hours later the brake parts came in and after 9 days that they had the truck and ME calling THEM 5 times to get updates we finally got our truck back. The excuses were (1) parts can not be found (I found the parts online and 45% cheaper and only 2 day shipping) (2) Mechanic was on vacation. (3) Service manager said part came in late (parts Dept said parts came in during the morning hours) (4) Service Manager said people were working on the truck (when I drove by you could see that no one was working on the truck. I checked 5 times during the day and still no one working on the truck). After keeping our fire truck out of service for 9 days and paying $1489.00 for replacing power steering lines and a master cylinder I never even received a thank you or explanation of charges by any of the service reps. The cashier did her best but I was very disappointed at the service people for ignoring the proper customer service etiquette that I deserved as a paying customer, I felt like I was bothering them. I personally will never take my two vehicles to Eddie Gilstraps for anything, nor will our fire fighters or my family and friends in and around Salem. I called 2 other dealerships in Clarksville and in Seymour and they both said the repairs took to long and we were over charged. Shame on you Gilstrap... More