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Ed Martin Buick GMC - Service Center

Carmel, IN

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57 Reviews

57 Reviews of Ed Martin Buick GMC - Service Center

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March 27, 2024

Lots of inventory, and very polite. Wants to sell cars. But, turn signal return observed faulty on check ride. Fix lasted one day. Told to bring in. Told not today, come back in on More

by GMC buyer
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Coup
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mclachlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Pier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Laurissa Swinford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Ed Martin Buick GMC responded

Thank you for your feedback. Our Operations Manager will reach out.

May 02, 2024 -

GMC buyer responded

Dealer did respond to comments and service was completed quickly. UPDATE: when our GM loan paperwork was received, payments were scheduled to begin in May and not July as Dealer’s signed contract stated. Three contacts with Finance Manager, Casey Price, to resolve the issue resulted in no feedback. GM was no better, with two contacts and no response. We started our payments in May. What ever happened to doing what you say you are going to do? Not a good start with this dealership!

March 05, 2024

This dealership has been great to work with. My sales person Arthur has been very helpful through this process. More

by Hope.fretz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur-Zarddy Gwion Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Ed Martin Buick GMC responded

Your business is greatly appreciated, and we are happy to have you as part of our automotive family. If you ever need assistance or have questions, please don't hesitate to reach out.

October 04, 2023

Great staff, friendly and will do their best to solve your problem to your car. More

by Yesseniagomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Ed Martin Buick GMC responded

Thank you so much! We truly appreciate your business and your feedback on Mike and our service team.

May 11, 2023

This is my second purchase with Arthur. He’s excellent what he does now I will say it’s one guy that work there. He’s a total, butt head on the finance and just avoid him as much as possibl More

by Pmforrest65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zach Frutiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Mclachlan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur-Zarddy Gwion Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rice
1.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur the salesman excellent Arthur the salesman
May 15, 2023 -

Ed Martin Buick GMC responded

Thank you for your loyalty and continued business. We have shared your concerns with our management team.

August 12, 2021

Lacked professionalism. Very inconsiderate in regards to the time of the costumers, and the attentiveness of promises made for appointments were not as promised or followed through with. HIGHLY Disappointed More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
Aug 13, 2021 -

Ed Martin Buick GMC responded

I am sorry for you dissatisfaction. I would like to discuss the circumstances with you to understand what went wrong. I find no information in your post that assists with determining who you are or how to contact you. Please contact me at 317-872-9896 Sincerely, Jerd Cameron, Service Manager

April 15, 2021

I was having a warranty issue and John was very helpful and went above and beyond what was reasonable in service. I did not buy my car at this location, nor have had any service prior to this issue. After More

by woofie1i
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zimmerman
Apr 15, 2021 -

Ed Martin Buick GMC responded

Thank you for your review of Jon and our dealership service team! We truly appreciate your business and look forward to working with you for many years to come.

May 17, 2020

JUST GREAT Carol went above and beyond to make sure that I received the best of service on my 2014 Lacrosse when it was not starting correctly. More

by ldpitman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Mooney
May 17, 2020 -

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Carol and our dealership service team! We look forward to working with you for many years to come!

March 12, 2020

Great service! Kaity is very professional and took great care of me. I will certainly request her assistance should I ever need to bring my vehicle in for service i More

by kaboom87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaity Roberts
Mar 13, 2020 -

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Kaity and our dealership service team! We look forward to working with you for many years to come!

February 01, 2020

Carol provides top notch service! Carol went above and beyond to take care of our family when our car was needing work for over two weeks. We have 3 kids all in car seats and we needed More

by oayres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carol Mooney
Feb 02, 2020 -

Ed Martin Buick GMC responded

Thank you so much for your wonderful review of Carol and our service department! We truly appreciate your family's business and look forward to working with you all for many years to come!

September 23, 2019

Great Service Bought a used vehicle from them had a problem after getting home. They were great about doing the right thing and getting it fixed quickly. A special More

by Cindy S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Zettel, Chris Gilliam
Sep 24, 2019 -

Ed Martin Buick GMC responded

Thank you so much, Cindy! We truly appreciate it!

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