ELCO Chevrolet Cadillac Inc - Service Center

Poor experience with the service dept. I noticed some bounce in my ride and I had a feeling the shocks were going out on my Tahoe. Of course it was $179 just for them to look at it. I m I noticed some bounce in my ride and I had a feeling the shocks were going out on my Tahoe. Of course it was $179 just for them to look at it. I made a 9am appointment. 3pm came along and I had not heard anything so I called up to find out it had just got done. I asked what the diagnosis was and my rep told me he was just going through it. I said no worries he could just explain it to me when I got there. They sent the shuttle to pick me up, which saved me an Uber Ride, but when I got there, my rep had left for the day. Now clearly he knew I was on the way since he sent the car to pick me up and we just talked about explaining everything when I got there. But no, he was gone for the day and I was just directed to go over to the cashier and pay and take my car with no explanation of the diagnosis. The only thing with my bill was. 2 computer screen print outs of part numbers and billing hours. This didn't really sit well with me so I asked if the Service Manager was available so maybe he could explain the lack of service. Another rep called him, but he was too busy to come talk and would call me back later in the day when he had a chance. Well it's been 10 days and I haven't heard from my service rep or the service manager. Needless to say, I won't be going back any time in the future. More

Lamarr is very approachable and helpful! You can tell he is a very intentional person who has the goal of his customers being satisfied! You can tell he is a very intentional person who has the goal of his customers being satisfied! More

Excellent employee who puts the customer first. Made an immediate pleasant impact on my experience. Made an immediate pleasant impact on my experience. More

Fantastic service and a true people person who cares for the customer. Makes you feel like family. the customer. Makes you feel like family. More

Ruch Ruiz was/is my mechanic on 10/12 & 10/29. He went above & beyond when helping me with my 2017 XT5. He provided top notch service! Deserves a bonus & a raise! Hard to find excellent mechanics He went above & beyond when helping me with my 2017 XT5. He provided top notch service! Deserves a bonus & a raise! Hard to find excellent mechanics today. More

Bought three Corvettes from Rick. I now have a 2016 ZO6. Good salesman. Always took care of me I now have a 2016 ZO6. Good salesman. Always took care of me More